Unisys announced a new suite of cloud-based IT Service Management (ITSM) solutions. These new additions to Unisys ITSM offerings are intended to help clients quickly implement an ITIL-based system that improves delivery of IT support services to end users, simplifies service operations and helps reduce capital and operating costs.
The new Unisys ITSM solutions comprise Remedy as a Service, an ITSM toolset delivered through a software-as-a-service (SaaS) model; a customer-focused user portal capability; and the capability to complement ITSM services with Unisys Mobility Solutions. To accelerate these solutions, clients can also draw on Unisys ITSM consulting practice and deployment expertise.
A new addition to Unisys ITSM managed services portfolio, Remedy as a Service is hosted in Unisys’ global data centers. It provides clients with a SaaS version of the widely used BMC Remedy IT Service Management Suite without having to purchase, maintain or customize the technology.
Ready to use “out of the box,” this solution gives clients fast access to ITIL-based service management capabilities for a range of functionality, including service desk, service request, change, asset and service level management – all with an enterprise class configuration management database (CMDB).
Clients can also add capabilities to their ITSM solution, such as mobile access and service costing, which enables them to track the costs of providing IT support within their organization. Clients can realize quicker time to value because they can be operational within 90 days.
Because Unisys provides, maintains and manages the infrastructure on which Remedy as a Service operates, clients can dramatically reduce start-up time and costs.
All Unisys ITSM solutions come with a dedicated service desk to support the internal IT support team, including an operational knowledge base built over 20 years of providing managed service-desk support.
In addition, Unisys provides Innovation Workshops to show clients how to reinvest ITSM cost savings back into the business.
Unisys ITSM solutions now feature a service request management portal configured as a consumer web site. The portal makes it easier for end users to navigate the service catalog and prioritize service delivery by identifying the services they need most urgently – for example, configuring their smartphone to access corporate e-mail securely. The portal also provides optional access to chat-based support and enables users to post service tips to foster a collaborative, self-service environment for the entire user community.
To assist IT support and IT asset operations in handling the growing influx of mobile devices, clients can optionally complement their ITSM capabilities with services from Unisys Mobility Solutions. By doing so they can integrate device-related information into the support and asset systems, and more importantly, access Unisys’ dedicated mobile device help desk. Gaining visibility into mobile application performance makes it easier to provide proactive and improved on-demand support for mobile end users.
The Latest
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...
From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...