Solutions for Minimizing Server Downtime
April 11, 2018

Chris Adams
Park Place Technologies

Share this

As we've seen, hardware is at the root of a large proportion of data center outages, and the costs and consequences are often exacerbated when VMs are affected. The best answer, therefore, is for IT pros to get back to basics.

Start with Part 1: Complacency Kills Uptime in Virtualized Environments

Just as drivers wearing seatbelts should still use turn signals (even though many don't), data center managers should continue to take the usual precautions to protect against equipment-related outages. Put simply:

Attend to the hardware

In the rush to implement the latest technologies, don't overlook the fundamentals, such as routine server maintenance, UPS tests and upgrades, and facility checks for hotspots, air flow problems, and other issues.

Integrate monitoring and response

Only about half of IT organizations rely on their monitoring tool or ticketing system to activate a response team. This is a lost opportunity for accelerating break/fix. So is the failure to utilize newer AI-driven hardware monitoring technologies which are becoming highly accessible.

Have parts on standby

It's no good to go searching for spares after a hardware failure occurs. Spare parts should be on site for mission critical systems or available for quick delivery in other cases.

Invest in expertise

Having the right people with the right skills is essential. Unfortunately, today's tight IT labor market is making it difficult to find and afford talent. Data center managers should consider whether they have the budget to build comprehensive engineering capabilities or if they are better off sourcing it from a partner.

It can be hard to manage these tasks in addition to the many responsibilities that have been piled on data center personnel over the past decade. In many cases, the easiest and most affordable option is to hand off the bulk of the hardware "to do" list to a third-party provider specializing in IT support. That way someone else can effectively address the risk associated with hardware through 24/7 monitoring, spares management, and immediate Level 3 support while the business gets back to business.

Chris Adams is President and COO of Park Place Technologies
Share this

The Latest

September 23, 2021

The Internet played a greater role than ever in supporting enterprise productivity over the past year-plus, as newly remote workers logged onto the job via residential links that, it turns out, left much to be desired in terms of enabling work ...

September 22, 2021

The world's appetite for cloud services has increased but now, more than 18 months since the beginning of the pandemic, organizations are assessing their cloud spend and trying to better understand the IT investments that were made under pressure. This is a huge challenge in and of itself, with the added complexity of embracing hybrid work ...

September 21, 2021

After a year of unprecedented challenges and change, tech pros responding to this year’s survey, IT Pro Day 2021 survey: Bring IT On from SolarWinds, report a positive perception of their roles and say they look forward to what lies ahead ...

September 20, 2021

One of the key performance indicators for IT Ops is MTTR (Mean-Time-To-Resolution). MTTR essentially measures the length of your incident management lifecycle: from detection; through assignment, triage and investigation; to remediation and resolution. IT Ops teams strive to shorten their incident management lifecycle and lower their MTTR, to meet their SLAs and maintain healthy infrastructures and services. But that's often easier said than done, with incident triage being a key factor in that challenge ...

September 16, 2021

Achieve more with less. How many of you feel that pressure — or, even worse, hear those words — trickle down from leadership? The reality is that overworked and under-resourced IT departments will only lead to chronic errors, missed deadlines and service assurance failures. After all, we're only human. So what are overburdened IT departments to do? Reduce the human factor. In a word: automate ...

September 15, 2021

On average, data innovators release twice as many products and increase employee productivity at double the rate of organizations with less mature data strategies, according to the State of Data Innovation report from Splunk ...

September 14, 2021

While 90% of respondents believe observability is important and strategic to their business — and 94% believe it to be strategic to their role — just 26% noted mature observability practices within their business, according to the 2021 Observability Forecast ...

September 13, 2021

Let's explore a few of the most prominent app success indicators and how app engineers can shift their development strategy to better meet the needs of today's app users ...

September 09, 2021

Business enterprises aiming at digital transformation or IT companies developing new software applications face challenges in developing eye-catching, robust, fast-loading, mobile-friendly, content-rich, and user-friendly software. However, with increased pressure to reduce costs and save time, business enterprises often give a short shrift to performance testing services ...

September 08, 2021

DevOps, SRE and other operations teams use observability solutions with AIOps to ingest and normalize data to get visibility into tech stacks from a centralized system, reduce noise and understand the data's context for quicker mean time to recovery (MTTR). With AI using these processes to produce actionable insights, teams are free to spend more time innovating and providing superior service assurance. Let's explore AI's role in ingestion and normalization, and then dive into correlation and deduplication too ...