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Viavi Releases ApexNow

Viavi Solutions announced the availability of ApexNow, an app integration between VIAVI Observer Apex and ServiceNow IT Operations Management (ITOM) and Telecommunications Service Operations Management.

ApexNow provides IT teams with immediate access to the VIAVI patented End User Experience (EUE) scoring model, further accelerating problem identification, analysis and resolution for users of Observer and the ServiceNow Platform.

The Observer ApexNow application is available from the ServiceNow Store today.

The ApexNow application enables technicians with varied levels of training to quickly isolate issues by network, server, application or client domain, or by physical location. The VIAVI EUE Score is underpinned by a machine learning process providing insight into the root cause of a degradation to allow for an automated remediation process to be executed using the power of the ServiceNow Platform.

"Enterprises are grappling with increasing network complexity and security threats while facing a labor and skills gap. They need to equip their workforces with intuitive tools that will speed identification and resolution of issues from anywhere," said Rohit Batra, head of telecommunications, media & technology product at ServiceNow. "The integration of the VIAVI EUE Score into the ServiceNow platform is a terrific example of such user friendliness and efficiency, enabling our joint customers to stay ahead of IT and service issues."

"Over the last year, VIAVI and ServiceNow have collaborated to allow our customers to utilize our combined technologies and enhanced product capabilities in ways that are game-changing in day-to-day operations," said Chris Labac, Vice President and General Manager, Network Performance and Threat Solutions, VIAVI. "The ApexNow App integration is one visible result of this, building on a significant partnership and a focus on bringing impactful innovations to our customers."

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Viavi Releases ApexNow

Viavi Solutions announced the availability of ApexNow, an app integration between VIAVI Observer Apex and ServiceNow IT Operations Management (ITOM) and Telecommunications Service Operations Management.

ApexNow provides IT teams with immediate access to the VIAVI patented End User Experience (EUE) scoring model, further accelerating problem identification, analysis and resolution for users of Observer and the ServiceNow Platform.

The Observer ApexNow application is available from the ServiceNow Store today.

The ApexNow application enables technicians with varied levels of training to quickly isolate issues by network, server, application or client domain, or by physical location. The VIAVI EUE Score is underpinned by a machine learning process providing insight into the root cause of a degradation to allow for an automated remediation process to be executed using the power of the ServiceNow Platform.

"Enterprises are grappling with increasing network complexity and security threats while facing a labor and skills gap. They need to equip their workforces with intuitive tools that will speed identification and resolution of issues from anywhere," said Rohit Batra, head of telecommunications, media & technology product at ServiceNow. "The integration of the VIAVI EUE Score into the ServiceNow platform is a terrific example of such user friendliness and efficiency, enabling our joint customers to stay ahead of IT and service issues."

"Over the last year, VIAVI and ServiceNow have collaborated to allow our customers to utilize our combined technologies and enhanced product capabilities in ways that are game-changing in day-to-day operations," said Chris Labac, Vice President and General Manager, Network Performance and Threat Solutions, VIAVI. "The ApexNow App integration is one visible result of this, building on a significant partnership and a focus on bringing impactful innovations to our customers."

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AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...