Virtualization (78%), automation (70%) and network slicing (70%) are the top technology trends increasing the need for test, monitoring and assurance stated by communications service providers (CSPs) and according to The 2021 Network Test Survey, released by VIAVI Solutions.
The past year has been a proving ground for both wired and wireless networks worldwide, with hundreds of millions of people working remotely and educating their children from home. Despite substantial increases in network traffic, today’s networks in large part met the global challenges created by the pandemic.
Study findings include:
■ 85% of respondents in the survey stated that in-person network technician visits had been reduced or eliminated as a result of the pandemic, although 78% said that the change was temporary.
■ More than 55% of service providers report a transition from instrument-based testing to remote, virtualized testing, with 7% saying the change is permanent.
■ In order to maintain quality of experience during the pandemic, at least 30% of service providers increased reliance on contractors for network quality assurance.
■ More than two-thirds (70%) of CSPs identify access network performance as the primary factor that most impacts subscriber experience, with transport network performance (41%) and core network performance (37%) also of concern.
■ An overwhelming majority of 93% in the study believe that testing improves customer satisfaction and reduces churn.
■ Despite challenges presented by COVID-19, only 22% of CSPs temporarily reduced the number of test cases performed, demonstrating the value placed on test and assurance
■ Nearly 80% of service providers agree that testing on the front end reduces the amount of operational expenditures needed to correct issues later
■ When asked about sources of test, measurement and assurance solutions, 89% of respondents agreed that vendors specializing in this area were essential to performance of the network
■ 78% strongly agree that network monitoring and assurance using artificial intelligence (AI) and automation are necessary to optimize networks.
“Prior to the pandemic, service providers had begun turning to technologies like automation, AI and virtualization to control costs while improving the customer experience. The current situation has only accelerated the adoption of these advanced technologies,” said Kevin Oliver, VP and GM, Converged Instruments and Virtual Test, VIAVI. “To ensure performance of more complex, next-generation networks, service providers need advanced test and assurance solutions and automated workflows, particularly when they are increasingly relying on contractors for crucial field testing.”
The Latest
The use of hybrid multicloud models is forecasted to double over the next one to three years as IT decision makers are facing new pressures to modernize IT infrastructures because of drivers like AI, security, and sustainability, according to the Enterprise Cloud Index (ECI) report from Nutanix ...
Over the last 20 years Digital Employee Experience has become a necessity for companies committed to digital transformation and improving IT experiences. In fact, by 2025, more than 50% of IT organizations will use digital employee experience to prioritize and measure digital initiative success ...
While most companies are now deploying cloud-based technologies, the 2024 Secure Cloud Networking Field Report from Aviatrix found that there is a silent struggle to maximize value from those investments. Many of the challenges organizations have faced over the past several years have evolved, but continue today ...
In our latest research, Cisco's The App Attention Index 2023: Beware the Application Generation, 62% of consumers report their expectations for digital experiences are far higher than they were two years ago, and 64% state they are less forgiving of poor digital services than they were just 12 months ago ...
In MEAN TIME TO INSIGHT Episode 5, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the network source of truth ...
A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG ...
In 2024 the number one challenge facing IT teams is a lack of skilled workers, and many are turning to automation as an answer, according to IT Trends: 2024 Industry Report ...
Organizations are continuing to embrace multicloud environments and cloud-native architectures to enable rapid transformation and deliver secure innovation. However, despite the speed, scale, and agility enabled by these modern cloud ecosystems, organizations are struggling to manage the explosion of data they create, according to The state of observability 2024: Overcoming complexity through AI-driven analytics and automation strategies, a report from Dynatrace ...
Organizations recognize the value of observability, but only 10% of them are actually practicing full observability of their applications and infrastructure. This is among the key findings from the recently completed Logz.io 2024 Observability Pulse Survey and Report ...
Businesses must adopt a comprehensive Internet Performance Monitoring (IPM) strategy, says Enterprise Management Associates (EMA), a leading IT analyst research firm. This strategy is crucial to bridge the significant observability gap within today's complex IT infrastructures. The recommendation is particularly timely, given that 99% of enterprises are expanding their use of the Internet as a primary connectivity conduit while facing challenges due to the inefficiency of multiple, disjointed monitoring tools, according to Modern Enterprises Must Boost Observability with Internet Performance Monitoring, a new report from EMA and Catchpoint ...
