Visual Network Systems, a provider of application and network performance management solutions for IT organizations, announced the availability of its Service Delivery Dashboard.
This solution allows real-time performance analytics from Visual Performance Manager to be combined with information from multiple IT management systems – including service desk solutions, and element managers – under a single dashboard to streamline operational processes and facilitate synergy across multiple IT teams.
In a recent Impact Brief1 report, Enterprise Management Associates noted that the Service Delivery Dashboard “delivers an impressive set of capabilities for assimilating third-party, multi-brand service management investments, as well as access to Internet and Web-based information such as weather, geographical maps, and other content relevant to business and/or IT performance across different verticals.”
“Visual Network Systems’ Service Delivery Dashboard represents a unique and very welcome capability into the broader service management marketplace,” said Dennis Drogseth, VP, Enterprise Management Associates. “Leveraging its multi-dimensional, application-aware Visual Performance Manager foundation, the Service Delivery Dashboard provides a pragmatic and extensible option for harvesting multi-brand service management investments in meaningful context for a wide variety or constituencies and roles—with clear values in analytics, decision support and diagnostic automation.”
Operations teams, including network, application and infrastructure teams, in addition to line of business management and service desk teams will be able to take advantage of this integrated workflow to analyze rich performance data to manage service delivery.
The Service Delivery Dashboard provides a collaboration platform across IT departments to help them more quickly identify problem domain and root cause leading to faster MTTK (Mean Time to Know) and ultimately improved MTTR (Mean Time to Repair).
“What’s unique about the Service Delivery Dashboard is that we not only display Visual Performance Manager analytics in a business or geographic context, but also support the integration of other IT systems such as IBM Tivoli Netcool/Omnibus, BMC Remedy ARS, or EMC Ionix,” said Daryle DeBalski, VP and GM, Visual Network Systems. “Our goal is to collaborate across third-party tools so we can complement and integrate into our customers’ IT ecosystem.”
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