Visual Network Systems Launches Service Delivery Dashboard
January 31, 2012
Share this

Visual Network Systems, a provider of application and network performance management solutions for IT organizations, announced the availability of its Service Delivery Dashboard.

This solution allows real-time performance analytics from Visual Performance Manager to be combined with information from multiple IT management systems – including service desk solutions, and element managers – under a single dashboard to streamline operational processes and facilitate synergy across multiple IT teams.

In a recent Impact Brief1 report, Enterprise Management Associates noted that the Service Delivery Dashboard “delivers an impressive set of capabilities for assimilating third-party, multi-brand service management investments, as well as access to Internet and Web-based information such as weather, geographical maps, and other content relevant to business and/or IT performance across different verticals.”

“Visual Network Systems’ Service Delivery Dashboard represents a unique and very welcome capability into the broader service management marketplace,” said Dennis Drogseth, VP, Enterprise Management Associates. “Leveraging its multi-dimensional, application-aware Visual Performance Manager foundation, the Service Delivery Dashboard provides a pragmatic and extensible option for harvesting multi-brand service management investments in meaningful context for a wide variety or constituencies and roles—with clear values in analytics, decision support and diagnostic automation.”

Operations teams, including network, application and infrastructure teams, in addition to line of business management and service desk teams will be able to take advantage of this integrated workflow to analyze rich performance data to manage service delivery.

The Service Delivery Dashboard provides a collaboration platform across IT departments to help them more quickly identify problem domain and root cause leading to faster MTTK (Mean Time to Know) and ultimately improved MTTR (Mean Time to Repair).

“What’s unique about the Service Delivery Dashboard is that we not only display Visual Performance Manager analytics in a business or geographic context, but also support the integration of other IT systems such as IBM Tivoli Netcool/Omnibus, BMC Remedy ARS, or EMC Ionix,” said Daryle DeBalski, VP and GM, Visual Network Systems. “Our goal is to collaborate across third-party tools so we can complement and integrate into our customers’ IT ecosystem.”

Share this

The Latest

September 21, 2023

Companies implementing observability benefit from increased operational efficiency, faster innovation, and better business outcomes overall, according to 2023 IT Trends Report: Lessons From Observability Leaders, a report from SolarWinds ...

September 20, 2023

IT leaders are driving an increasing number of automation initiatives as a way to stay competitive, reduce costs and scale as they navigate an unpredictable social and economic environment, according to the 2023 State of Automation in IT survey conducted by Jitterbit ...

September 19, 2023

Customer loyalty is changing as retailers get increasingly competitive. More than 75% of consumers say they would end business with a company after a single bad customer experience. This means that just one price discrepancy, inventory mishap or checkout issue in a physical or digital store, could have customers running out to the next store that can provide them with better service. Retailers must be able to predict business outages in advance, and act proactively before an incident occurs, impacting customer experience ...

September 18, 2023
Digital transformation is key to ensuring companies keep up with the competitive market landscape. Putting digital at the core of a business can significantly reduce operating expenses and inefficiencies. However, this process often means changing the way internal teams work with one another. To help with the transition, this blog offers chief experience officers (CXOs) advice on how to lead a successful digital transformation project ...
September 14, 2023

Earlier this year, New Relic conducted a study on observability ... The 2023 Observability Forecast reveals observability's impact on the lives of technical professionals and businesses' bottom lines. Here are 10 key takeaways from the forecast ...

September 13, 2023
On September 10, MGM Resorts experienced what it called a "cybersecurity issue" that had a major impact on the company's systems, showing how cyberattacks can bring down applications, ultimately causing problems for a company in many ways ...
September 12, 2023

Only 33% of executives are "very confident" in their ability to operate in a public cloud environment, according to the 2023 State of CloudOps report from NetApp. This represents an increase from 2022 when only 21% reported feeling very confident ...

September 11, 2023

The majority of organizations across Australia and New Zealand (A/NZ) breached over the last year had personally identifiable information (PII) compromised, but most have not yet modified their data management policies, according to the Cybersecurity and PII Report from ManageEngine ...

September 07, 2023

A large majority of organizations employ more than one cloud automation solution, and this practice creates significant challenges that are resulting in delays and added costs for businesses, according to Why companies lose efficiency and compliance with cloud automation solutions from Broadcom ...

September 06, 2023

Companies have historically relied on tools that warn IT teams when their digital systems are experiencing glitches or attacks. But in an age where consumer loyalty is fickle and hybrid workers' Digital Employee Experience (DEX) is paramount for productivity, companies cannot afford to retroactively deal with IT failures that slow down employee productivity ...