Vyopta Introduces Collaboration Performance Management
January 29, 2019
Share this

Vyopta introduced Collaboration Performance Management (CPM), which enables enterprises and managed service providers to ensure UC service reliability, track and maintain visibility throughout technology refreshes, and maximize ROI and operational agility.

Building on Vyopta’s flagship analytics (now, CPM Analytic) solution, CPM Monitoring drastically reduces the time it takes to identify and resolve issues in even the most complex enterprise voice, video and UC environments.

CPM Monitoring presents data for live and recent calls, such as health status and detailed quality metrics of multi-vendor, multi-device UC call and conference technologies (from on-premise to cloud, from new to legacy environments). CPM Monitoring SaaS solution is readily accessible in a single interface to UC administrators and engineers, to maintain reliable service levels across an enterprise.

By allowing users to easily locate calls and accurately diagnose issues, the new CPM Monitoring helps UC teams reduce mean to time resolution (MTTR), assign fixes to the right teams, decrease the number of service desk tickets, and transition from reactive firefighting to proactive UC performance management. New and enhanced capabilities include:

- Expanded voice support for more complete UC coverage

- Easily accessible, parsed and enhanced Call Detail Records (CDRs) and Call Management Records (CMRs) to simplify troubleshooting workflow

- Enhanced peripherals in conference rooms alerting and monitoring

- Detailed, interactive time-series charts for presentation, video, audio quality including packet loss, jitter, bandwidth, frame rate, and resolution (for determining whether cause is user error, network or infrastructure)

- Ability to see both live calls and rewind the clock to investigate recent past calls

- Flexible data retention duration options to troubleshoot

“CPM is big step for Vyopta to help enterprises and managed services providers of any size improve the quality and adoption of how their users collaborate, regardless of whether they use voice, video and UC technologies,” says Subo Guha, VP Product, Vyopta. “Similar to Application Performance Management (APM), CPM will become a leading category of products to automate and improve Information Technology operations.”

CPM is available now as a suite of products through Vyopta and a range of partners, including Cisco, with the option to purchase the monitoring and analytics modules separately.

Share this

The Latest

April 18, 2019

A vast majority of organizations are still unprepared to properly respond to cybersecurity incidents, with 77% of respondents indicating they do not have a cybersecurity incident response plan applied consistently across the enterprise, according to The 2019 Study on the Cyber Resilient Organization, a study conducted by the Ponemon Institute on behalf of IBM ...

April 17, 2019

People and businesses today make mistakes similar to Troy, when they get too enamored by the latest, flashiest technology. These modern Trojan Horses work through their ability to "wow" us. Cybercriminals find IoT devices an easy target because they are the cool new technology on the block ...

April 16, 2019

Software security flaws cause the majority of product vulnerabilities, according to the 2019 Security Report from Ixia's Application and Threat Intelligence (ATI) Research Center ...

April 15, 2019

The majority of organizations (nearly 70 percent) do not prioritize the protection of the applications that their business depend on — such as ERP and CRM systems — any differently than how low-value data, applications or services are secured, according to a new survey from CyberArk ...

April 12, 2019

While 97 percent of organizations are currently undertaking or planning to undertake digital transformation initiatives, integration challenges are hindering efforts for 84 percent of organizations, according to the 2019 Connectivity Benchmark Report from MuleSoft ...

April 11, 2019

Companies have low visibility into their public cloud environments, and the tools and data supplied by cloud providers are insufficient, according to The State of Public Cloud Monitoring, a report sponsored by Ixia ...

April 10, 2019

Without improvement in time and budget constraints, the majority of tech pros (75 percent) say they will be unable to confidently manage future innovations, according to IT Trends Report 2019: Skills for Tech Pros of Tomorrow, a new report from SolarWinds. This reality ultimately puts businesses at risk of performance and competitive advantage losses, making the prioritization of skills and career development for tech pros paramount ...

April 09, 2019

Tech pros have one foot grounded in today's hybrid IT realities while also setting their sights on emerging technology, according to IT Trends Report 2019: Skills for Tech Pros of Tomorrow ...

April 08, 2019

This Thursday EMA will be presenting a webinar — Automation, AI and Analytics: Reinventing ITSM — covering recent research. There were quite a few surprises. And in fact, many of the surprises indicated a yet-more-positive outlook than we expected ...

April 05, 2019

Almost three-fourths (69 percent) of organizations have plans to deploy 5G by 2020, according to a new 5G use case and adoption survey by Gartner. Organizations expect 5G networks to be mainly used for IoT communications and video, with operational efficiency being the key driver ...