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What Does It Mean to Build a Company with AI in Mind?

James Field
LogicMonitor

AI is no longer a niche buzzword. Today, every industry uses AI, from healthcare and finance to retail and transportation — everything. Some companies are just starting to dip their toes into developing AI capabilities, while (few) others can claim they have built a truly AI-first product. Regardless of where a company is on the AI journey, leaders must understand what it means to build every aspect of their product with AI in mind.

First: What Does Building with AI in Mind Entail?

Building AI capabilities is not just about implementing machine learning algorithms or adding a ChatGPT extension. It's about turning information and data into actionable insights and, eventually, automated actions. By prioritizing end users' needs, companies can create innovative products that move the tech world further.

However, in order to do so, companies must understand the data at their fingertips. Low-quality and biased data can lead to flawed AI models, so starting with high-quality input is essential. Even small tasks, like writing instruction manuals or FAQs for customers, should be done with AI in mind, so it is easily readable for bots in the future. This critical mindset sets companies up for success and helps AI become a trusted advisor that enables users to make better decisions and automate actions.

Tactical Tips on How to Do It

Education comes first for both employees and customers. All employees should understand how AI is being used, or how they are utilizing it, to improve products and services and the impact it can have on their jobs. Companies are also obligated, or should be, to inform customers about what AI is and how it will be used to benefit them.

Secondly, companies should have a governance policy for adopting, deploying, and using AI, clearly explaining the privacy and data sources used for AI solutions. This will help ensure that the company uses AI ethically, which is key to building customer trust.

Lastly, companies should use customer data wisely. For example, companies can watch how customers are interacting with a particular tool and track where their pain points are. Product teams make use of AI and this data to look for ways to automate things customers didn't even know they needed.

Always, Always Keep the Customer in Mind

Understanding the end user's needs is the most important aspect of building an AI product. Make sure every decision, big or small, is focused on creating a better product for customers. Ensure reasoning is provided so they understand how AI is making the decisions and it is — never "closed box." Much like being asked to show your work in an exam — it demonstrates your thought process and understanding of the customer's needs.

AI will continue to grow over the next days, months and decades, and sooner than we realize, it will be built into every product we use. To be successful, product leaders must prioritize transparency and education when building these products. Companies should not be afraid to experiment with AI but should also be mindful of its potential risks. By keeping goals and the end users in mind, companies can stay ahead of the curve and provide customers with innovative and helpful products.

James Field is Sr. Director of Product Strategy and Operations at LogicMonitor

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What Does It Mean to Build a Company with AI in Mind?

James Field
LogicMonitor

AI is no longer a niche buzzword. Today, every industry uses AI, from healthcare and finance to retail and transportation — everything. Some companies are just starting to dip their toes into developing AI capabilities, while (few) others can claim they have built a truly AI-first product. Regardless of where a company is on the AI journey, leaders must understand what it means to build every aspect of their product with AI in mind.

First: What Does Building with AI in Mind Entail?

Building AI capabilities is not just about implementing machine learning algorithms or adding a ChatGPT extension. It's about turning information and data into actionable insights and, eventually, automated actions. By prioritizing end users' needs, companies can create innovative products that move the tech world further.

However, in order to do so, companies must understand the data at their fingertips. Low-quality and biased data can lead to flawed AI models, so starting with high-quality input is essential. Even small tasks, like writing instruction manuals or FAQs for customers, should be done with AI in mind, so it is easily readable for bots in the future. This critical mindset sets companies up for success and helps AI become a trusted advisor that enables users to make better decisions and automate actions.

Tactical Tips on How to Do It

Education comes first for both employees and customers. All employees should understand how AI is being used, or how they are utilizing it, to improve products and services and the impact it can have on their jobs. Companies are also obligated, or should be, to inform customers about what AI is and how it will be used to benefit them.

Secondly, companies should have a governance policy for adopting, deploying, and using AI, clearly explaining the privacy and data sources used for AI solutions. This will help ensure that the company uses AI ethically, which is key to building customer trust.

Lastly, companies should use customer data wisely. For example, companies can watch how customers are interacting with a particular tool and track where their pain points are. Product teams make use of AI and this data to look for ways to automate things customers didn't even know they needed.

Always, Always Keep the Customer in Mind

Understanding the end user's needs is the most important aspect of building an AI product. Make sure every decision, big or small, is focused on creating a better product for customers. Ensure reasoning is provided so they understand how AI is making the decisions and it is — never "closed box." Much like being asked to show your work in an exam — it demonstrates your thought process and understanding of the customer's needs.

AI will continue to grow over the next days, months and decades, and sooner than we realize, it will be built into every product we use. To be successful, product leaders must prioritize transparency and education when building these products. Companies should not be afraid to experiment with AI but should also be mindful of its potential risks. By keeping goals and the end users in mind, companies can stay ahead of the curve and provide customers with innovative and helpful products.

James Field is Sr. Director of Product Strategy and Operations at LogicMonitor

Hot Topics

The Latest

As businesses increasingly rely on high-performance applications to deliver seamless user experiences, the demand for fast, reliable, and scalable data storage systems has never been greater. Redis — an open-source, in-memory data structure store — has emerged as a popular choice for use cases ranging from caching to real-time analytics. But with great performance comes the need for vigilant monitoring ...

Kubernetes was not initially designed with AI's vast resource variability in mind, and the rapid rise of AI has exposed Kubernetes limitations, particularly when it comes to cost and resource efficiency. Indeed, AI workloads differ from traditional applications in that they require a staggering amount and variety of compute resources, and their consumption is far less consistent than traditional workloads ... Considering the speed of AI innovation, teams cannot afford to be bogged down by these constant infrastructure concerns. A solution is needed ...

AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...