Why a Critical Shift to Your IT Department Could Save the Whole Company
January 27, 2022

Rex McMillan

Share this

Too much to do. Not enough people to do it.

That's the challenge facing a wide range of departments across nearly every conceivable industry. The tight labor market is enough of a headache on its own, but right now it's happening at the same time as an unprecedented digital transformation. The rapid acceleration of digital transformation meant companies around the world performed an electrical tape transformation; that is to say they did it as fast as possible with a slew of not-so-pretty temporary fixes and crossed their fingers that it would hold until they could take the time to make thorough, permanent updates.

Now that it's high time to make those permanent updates, their IT departments are overtaxed and tapped out. A new survey of IT professionals reveals just how tough things are — and gives a glimpse into what's at stake if we don't rally behind IT.

The Numbers Don't Lie

72%. That's the number of respondents who reported losing IT team members recently. And that astronomical turnover isn't simply because there wasn't a nice holiday bonus or enough vacation. The #1 reason for attrition: a high workload.

Companies know how important their IT departments are, especially now — with 61% of respondents affirming that IT is critical to an organization's growth and business strategy.

And yet, nearly one-third (32%) of respondents cited "lack of executive support" as another reason for leaving, along with "unrealistic expectations placed on the team."

Translation: Companies know they need IT. They're ramping up IT workload. But they aren't giving IT the right support. The result is being felt across the enterprise, with "keeping up with digital transformation" (32%) and "keeping talent in technical roles" (26%) cited as the two biggest challenges organizations face today. With technology more important than ever, companies can't afford to compromise in this key area. Letting IT fall apart means putting the entire company at risk.

Onward and Upward

How can companies give IT more support when demand is high and resources are spread too thin?

One clear pathway to relieving the strain on IT is to adopt automation. Two-thirds of decision-makers reported that the pandemic led them to accelerate plans for, or increase adoption of, automated IT service offerings. Still, only one percent of those decision-makers have actually completed their adoption of automated services, according to the survey.

That leaves 99% of IT teams at risk of being overtaxed and under-supported. The shift to automation means a lift up front, but the payoff is significant. The majority (55%) of survey respondents reported that automating IT processes saved the IT department between one and eight hours per service request. Not overall, not per week — per individual request. For organizations with more than 50% of their IT services automated, that number jumps to more than 16 hours. If these numbers hold true for your organization, you could automate just three service requests in a week and eliminate the equivalent of six days of full-time effort from an employee.

Think automation diminishes the value of your IT team?

Hardly. Organizations with more than 50% of IT services automated were more likely to feel that the IT department is viewed as critical to the organization's growth and business strategy, compared with organizations with lower automation rates.

In other words, this isn't about replacing IT team members. Rather, it's about automating what can be automated. Managing the undifferentiated heavy lifting frees up your employees' valuable time and talent to work on the innovative, nuanced, high-impact tasks that will move your company forward — not just keep the boxes ticked. The electrical tape fixes that were tolerated early in the pandemic won't hold up in the future.

The companies that thrive in the next phase of digital business will be those that embrace automation and reassign team members to strategic projects and empower them to tackle critical business challenges.

Methodology: Ivanti surveyed 250 enterprise IT professionals across North America, APAC and EMEA from August to October 2021.

Rex McMillan is Principal Product Manager at Ivanti.
Share this

The Latest

December 07, 2023

Part 4 covers OpenTelemetry: Next year, we're going to see more embrace of OpenTelemetry across the entire industry — opening up the future of instrumentation ...

December 06, 2023

Part 3 covers even more on Observability: Observability will move up the organization to support the sustainability and FinOps drive. The combined pressure of needing to adopt more sustainable practices and tackle rising cloud costs will catapult observability from an IT priority to a business requirement in 2024 ...

December 05, 2023

Part 2 covers more on Observability: In 2024, observability platforms will embrace and innovate with new technologies like GenAI for real-time analytics, becoming the fulcrum for digital experience management ...

December 04, 2023

The Holiday Season means it is time for APMdigest's annual list of Application Performance Management (APM) predictions, covering IT performance topics. Industry experts — from analysts and consultants to the top vendors — offer thoughtful, insightful, and often controversial predictions on how APM, Observability, AIOps and related technologies will evolve and impact business in 2024. Part 1 covers APM and Observability ...

November 30, 2023

To help you stay on top of the ever-evolving tech scene, Automox IT experts shake the proverbial magic eight ball and share their predictions about tech trends in the coming year. From M&A frenzies to sustainable tech and automation, these forecasts paint an exciting picture of the future ...

November 29, 2023
The past few years have presented numerous challenges for businesses: a pandemic, rising interest rates, supply chain disruptions, and geopolitical conflict that sent shockwaves across the global economy. But change may finally be on the horizon. According to a recent report by Endava ... a majority of executives confirmed they are feeling optimistic about the current business climate, and as a result, are forecasting larger IT budgets, increased technology funding and rollout, and prioritized innovation in the coming year ...
November 28, 2023

Incident management processes are not keeping pace with the demands of modern operations teams, failing to meet the needs of SREs as well as platform and ops teams. Results from the State of DevOps Automation and AI Survey, commissioned by Transposit, point to an incident management paradox. Despite nearly 60% of ITOps and DevOps professionals reporting they have a defined incident management process that's fully documented in one place and over 70% saying they have a level of automation that meets their needs, teams are unable to quickly resolve incidents ...

November 27, 2023

Today, in the world of enterprise technology, the challenges posed by legacy Virtual Desktop Infrastructure (VDI) systems have long been a source of concern for IT departments. In many instances, this promising solution has become an organizational burden, hindering progress, depleting resources, and taking a psychological and operational toll on employees ...

November 22, 2023

Within retail organizations across the world, IT teams will be bracing themselves for a hectic holiday season ... While this is an exciting opportunity for retailers to boost sales, it also intensifies severe risk. Any application performance slipup will cause consumers to turn their back on brands, possibly forever. Online shoppers will be completely unforgiving to any retailer who doesn't deliver a seamless digital experience ...

November 21, 2023

Black Friday is a time when consumers can cash in on some of the biggest deals retailers offer all year long ... Nearly two-thirds of consumers utilize a retailer's web and mobile app for holiday shopping, raising the stakes for competitors to provide the best online experience to retain customer loyalty. Perforce's 2023 Black Friday survey sheds light on consumers' expectations this time of year and how developers can properly prepare their applications for increased online traffic ...