Why APM is Valuable to Every Part of Your Business
February 28, 2017

Matt Watson
Stackify

Share this

Virtually every business depends on mission-critical software to run their business. Any slight application slowdown or outage can lead to legions of unhappy employees or customers. Application Performance Management (APM) solutions can help monitor for performance issues, but they can also be used to gain insights to proactively improve performance as well.

APM is not just a tool for IT Operations. APM has grown into an essential tool that can be utilized by many departments within your business.

IT Operations

When you think of APM, you normally think about IT operations using it for monitoring mission-critical applications. Instead of only monitoring servers and infrastructure, APM solutions can help better track performance at the application level. Including overall performance, key transactions, and much, much more.

Development Teams

APM solutions collect a lot of data. Including code level performance, overall application usage and performance, metrics, log messages, errors, real user monitoring, and more. All of this data can be very valuable for developers when it comes to researching bugs in production. It can also be used to identify parts of an application that can be optimized and validating those performance optimizations.

Developers can also use APM in QA to test and validate the performance of their code before it gets to production.

QA

Traditionally, APM is thought to be used mostly in production. However, APM can be extremely valuable as part of your QA process to find problems before they get to production. It could be used to look for any overall change in performance, new application errors found, load testing validation and more.

Database Administrators

Most APM solutions track the performance of SQL queries. This can be useful information for your DBAs to augment other tools they may also have. They could potentially use APM for various monitoring capabilities. For example, monitoring how often a specific SQL query is taking or how often it is being called.

Product Owners and Executives

The product owner ultimately cares a lot about the application, its functionality, usage, service availability and performance. APM gives product owners visibility into the performance of their application and potentially into metrics around how much it is being used. APM dashboards are popular with product owners and other executives in a company.

Customer Service

When a customer calls and says your application is slow, what do you do? After a quick login test to your app, your customer service member would likely tell the customer that everything seems to be working fine, and the problem is likely on their end.

The problem is a user could be accessing your application on a different server, database, or even in a different data center. If your customer service team has access to basic APM dashboards, they could leverage those to better understand if any application problems may exist or not with more certainty. They also wouldn’t have to bug the IT department every time a customer complains.

Sales and Marketing

Major application outages are always a big PR problem for marketing teams, but hopefully they can use it to instead rave about how fast your application is! They could also use it to gather insights into how parts of your application are being used. Just like your customer service team, your sales team is going to get flooded with calls if your site is down.

Conclusion

Application performance is important to your entire business. APM solutions collect an amazing out of data and usually provide very flexible reporting options. I would encourage you to think of ways to leverage the value of it anywhere that you can.

Matt Watson is Founder and CEO of Stackify.

Share this

The Latest

July 22, 2019

Many organizations are unsure where to begin with AIOps, but should seriously consider adopting an AIOps strategy and solution. To get started, it's important to identify the key capabilities of AIOps that are needed to realize maximum value from your investments ...

July 18, 2019

Organizations that are working with artificial intelligence (AI) or machine learning (ML) have, on average, four AI/ML projects in place, according to a recent survey by Gartner, Inc. Of all respondents, 59% said they have AI deployed today ...

July 17, 2019

The 11th anniversary of the Apple App Store frames a momentous time period in how we interact with each other and the services upon which we have come to rely. Even so, we continue to have our in-app mobile experiences marred by poor performance and instability. Apple has done little to help, and other tools provide little to no visibility and benchmarks on which to prioritize our efforts outside of crashes ...

July 16, 2019

Confidence in artificial intelligence (AI) and its ability to enhance network operations is high, but only if the issue of bias is tackled. Service providers (68%) are most concerned about the bias impact of "bad or incomplete data sets," since effective AI requires clean, high quality, unbiased data, according to a new survey of communication service providers ...

July 15, 2019

Every internet connected network needs a visibility platform for traffic monitoring, information security and infrastructure security. To accomplish this, most enterprise networks utilize from four to seven specialized tools on network links in order to monitor, capture and analyze traffic. Connecting tools to live links with TAPs allow network managers to safely see, analyze and protect traffic without compromising network reliability. However, like most networking equipment it's critical that installation and configuration are done properly ...

July 11, 2019

The Democratic presidential debates are likely to have many people switching back-and-forth between live streams over the coming months. This is going to be especially true in the days before and after each debate, which will mean many office networks are likely to see a greater share of their total capacity going to streaming news services than ever before ...

July 10, 2019

Monitoring of heating, ventilation and air conditioning (HVAC) infrastructures has become a key concern over the last several years. Modern versions of these systems need continual monitoring to stay energy efficient and deliver satisfactory comfort to building occupants. This is because there are a large number of environmental sensors and motorized control systems within HVAC systems. Proper monitoring helps maintain a consistent temperature to reduce energy and maintenance costs for this type of infrastructure ...

July 09, 2019

Shoppers won’t wait for retailers, according to a new research report titled, 2019 Retailer Website Performance Evaluation: Are Retail Websites Meeting Shopper Expectations? from Yottaa ...

June 27, 2019

Customer satisfaction and retention were the top concerns for a majority (58%) of IT leaders when suffering downtime or outages, according to a survey of top IT leaders conducted by AIOps Exchange. The effect of service interruptions on customers outweighed other concerns such as loss of revenue, brand reputation, negative press coverage, or the impact on IT Ops teams.

June 26, 2019

It is inevitable that employee productivity and the quality of customer experiences suffer as a consequence of the poor performance of O365. The quick detection and rapid resolution of problems associated with O365 are top of mind for any organization to keep its business humming ...