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Windward Consulting Announces Service Reliability Offering

Windward Consulting Group, a provider of consulting in IT service and operations management, and security operations, announced its Service Reliability offering powered by ServiceNow.

The collaboration will focus on helping businesses optimize their workflows and drive more value out of ServiceNow.

Windward Consulting Group provides a deep understanding of the IT ecosystem, creating streamlined workflows and seamless end-to-end user experiences. As a result, Windward Consulting Group clients achieve faster business growth and success.

"There are three core components to Service Reliability, similar to three legs to a stool. They are all interconnected and dependent on each other. These three areas are service management, operations management and security operations," said Sean McDermott, CEO of Windward Consulting Group. "This new offering, powered by ServiceNow, provides businesses with a unified platform approach and ensures applications and services are available all the time."

A ServiceNow Elite Partner, Windward Consulting supports ServiceNow customers through over 25 years of experience in IT Operations implementations. In its newest Service Reliability offering, Windward Consulting provides strategies to significantly enhance digital transformation efforts.

"We've always been an active participant at the ServiceNow's Knowledge Conference over the years," said McDermott. "As our partnership with ServiceNow continues to grow, attending this annual conference is just a reminder of the impact ServiceNow has had on our customers in their digital transformation journey."

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Windward Consulting Announces Service Reliability Offering

Windward Consulting Group, a provider of consulting in IT service and operations management, and security operations, announced its Service Reliability offering powered by ServiceNow.

The collaboration will focus on helping businesses optimize their workflows and drive more value out of ServiceNow.

Windward Consulting Group provides a deep understanding of the IT ecosystem, creating streamlined workflows and seamless end-to-end user experiences. As a result, Windward Consulting Group clients achieve faster business growth and success.

"There are three core components to Service Reliability, similar to three legs to a stool. They are all interconnected and dependent on each other. These three areas are service management, operations management and security operations," said Sean McDermott, CEO of Windward Consulting Group. "This new offering, powered by ServiceNow, provides businesses with a unified platform approach and ensures applications and services are available all the time."

A ServiceNow Elite Partner, Windward Consulting supports ServiceNow customers through over 25 years of experience in IT Operations implementations. In its newest Service Reliability offering, Windward Consulting provides strategies to significantly enhance digital transformation efforts.

"We've always been an active participant at the ServiceNow's Knowledge Conference over the years," said McDermott. "As our partnership with ServiceNow continues to grow, attending this annual conference is just a reminder of the impact ServiceNow has had on our customers in their digital transformation journey."

The Latest

AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...