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Xmatters Adds New Features for Handling IT Incidents

xMatters expanded capabilities to help enterprises reduce noise and optimize incident management. New features include richer alert reporting to ensure IT team accountability, as well as greater control in combating event floods at the individual integration level.

When an IT incident arises, xMatters automatically sends smart notifications to alert and engage the correct resources that can resolve the issue. These notifications are highly targeted and driven by contextual information such as the specific nature of the issue and necessary skillset, on-call scheduling, language, and geographical location.

xMatters’ new reporting allows IT leaders to drill down into the individual notification level and know who was notified, whether or not the individual responded, and whether or not a notification delivery failed. In addition, xMatters also captures data for how engaged users then respond — for instance, whether they then create a support ticket or escalate the issue to a higher tier. This extends the types of event data to which customers have unlimited visibility to include individual accountability.

“Responsibility for service performance is often shared across teams, and becomes more complex in a microservices environment. Notification response reporting helps IT leaders drive accountability across the organization, as well as better understand how their teams are responding,” said Doug Peete, Chief Product Officer at xMatters. “In today’s hypercompetitive markets, it’s no longer just about avoiding the high cost of downtime, which averages at $300,000 for one hour. Businesses simply can’t afford any degradation to performance or they risk losing out to competitors.”

xMatters’ event flood control interface provides end-to-end visibility of incidents across the IT environment. By suppressing similar requests in close succession from noisy systems, xMatters reduces information overload in real-time so teams can focus on what needs fixing.

Authorized users now have the flexibility to enable or disable default event flood control rules for each individual app integration. In addition, users can define parameters on an integration-by-integration basis, creating customized rules that filter out excess noise and prevents unwelcome interruptions.

The new features are available on the xMatters platform today.

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Xmatters Adds New Features for Handling IT Incidents

xMatters expanded capabilities to help enterprises reduce noise and optimize incident management. New features include richer alert reporting to ensure IT team accountability, as well as greater control in combating event floods at the individual integration level.

When an IT incident arises, xMatters automatically sends smart notifications to alert and engage the correct resources that can resolve the issue. These notifications are highly targeted and driven by contextual information such as the specific nature of the issue and necessary skillset, on-call scheduling, language, and geographical location.

xMatters’ new reporting allows IT leaders to drill down into the individual notification level and know who was notified, whether or not the individual responded, and whether or not a notification delivery failed. In addition, xMatters also captures data for how engaged users then respond — for instance, whether they then create a support ticket or escalate the issue to a higher tier. This extends the types of event data to which customers have unlimited visibility to include individual accountability.

“Responsibility for service performance is often shared across teams, and becomes more complex in a microservices environment. Notification response reporting helps IT leaders drive accountability across the organization, as well as better understand how their teams are responding,” said Doug Peete, Chief Product Officer at xMatters. “In today’s hypercompetitive markets, it’s no longer just about avoiding the high cost of downtime, which averages at $300,000 for one hour. Businesses simply can’t afford any degradation to performance or they risk losing out to competitors.”

xMatters’ event flood control interface provides end-to-end visibility of incidents across the IT environment. By suppressing similar requests in close succession from noisy systems, xMatters reduces information overload in real-time so teams can focus on what needs fixing.

Authorized users now have the flexibility to enable or disable default event flood control rules for each individual app integration. In addition, users can define parameters on an integration-by-integration basis, creating customized rules that filter out excess noise and prevents unwelcome interruptions.

The new features are available on the xMatters platform today.

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AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...