xMatters expanded capabilities to help enterprises reduce noise and optimize incident management. New features include richer alert reporting to ensure IT team accountability, as well as greater control in combating event floods at the individual integration level.
When an IT incident arises, xMatters automatically sends smart notifications to alert and engage the correct resources that can resolve the issue. These notifications are highly targeted and driven by contextual information such as the specific nature of the issue and necessary skillset, on-call scheduling, language, and geographical location.
xMatters’ new reporting allows IT leaders to drill down into the individual notification level and know who was notified, whether or not the individual responded, and whether or not a notification delivery failed. In addition, xMatters also captures data for how engaged users then respond — for instance, whether they then create a support ticket or escalate the issue to a higher tier. This extends the types of event data to which customers have unlimited visibility to include individual accountability.
“Responsibility for service performance is often shared across teams, and becomes more complex in a microservices environment. Notification response reporting helps IT leaders drive accountability across the organization, as well as better understand how their teams are responding,” said Doug Peete, Chief Product Officer at xMatters. “In today’s hypercompetitive markets, it’s no longer just about avoiding the high cost of downtime, which averages at $300,000 for one hour. Businesses simply can’t afford any degradation to performance or they risk losing out to competitors.”
xMatters’ event flood control interface provides end-to-end visibility of incidents across the IT environment. By suppressing similar requests in close succession from noisy systems, xMatters reduces information overload in real-time so teams can focus on what needs fixing.
Authorized users now have the flexibility to enable or disable default event flood control rules for each individual app integration. In addition, users can define parameters on an integration-by-integration basis, creating customized rules that filter out excess noise and prevents unwelcome interruptions.
The new features are available on the xMatters platform today.
The Latest
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...
From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...