Zebrium launched Zebrium Root Cause as a Service (RCaaS), a new solution that adds the capability for monitoring and observability tools to automatically find the root cause of software and infrastructure incidents.
When an incident with production software occurs, Zebrium RCaaS automatically finds the root cause and presents a summary of the problem directly on existing monitoring dashboards, alongside other charts showing metrics, traces and APM data. This allows Site Reliability Engineers (SREs), DevOps personnel and developers to reduce the Mean-Time-to-Resolve (MTTR) software or infrastructure problems by 90 percent.
With Zebrium RCaaS, the painstaking process of digging through logs is automated. The end-result is that RCaaS quickly uncovers the root cause indicators that technical teams would have eventually found by manually combing through logs.
RCaaS has a validated accuracy rate of finding the correct root cause in over 95% of incidents.
Zebrium RCaaS is designed to make the details of root cause available in the same tools and workflows that SREs, Devops engineers and developers are already using. RCaaS has complete "out-of-the-box" integrations with popular observability and monitoring tools, including Datadog, New Relic, Elastic, Dynatrace, AppDynamics, Grafana, ScienceLogic and others. It also natively integrates with incident management and response platforms including PagerDuty, Opsgenie, Victorops, Slack, Teams and email systems. Additional 3rd party tools can also easily be integrated through a set of open-APIs.
"The cost of downtime keeps rising, and throwing engineers at the problem is not a scalable solution," said Ajay Singh, CEO, Zebrium. "Since speed and accuracy are essential when software teams need to resolve application incidents, the only way forward is an automated approach to Root Cause Analysis (RCA). Zebrium RCaaS is a proven way to do this. Since our platform does not require any manual training or rules, customers can get started in just a few minutes, and leverage RCaaS with almost any kind of observability tool already in place."
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