Zenoss Names New Chief Customer Officer
March 31, 2017
Share this

Zenoss announced the promotion of Brian Wilson to the position of Chief Customer Officer (CCO), effective immediately.

In this role, Wilson will continue to report to Greg Stock, Zenoss chairman and CEO.

"The role of the CCO is to ensure that the collective voice of the customer is incorporated into the strategy of the company.Brian has excelled in this endeavor over the past five years," Stock said. "He exemplifies our core value of 'Customers for Life,' and I am very proud of this significant milestone in his career."

Wilson joined the company in 2011 as VP of Services and Support and was promoted to SVP of Customer Success in 2014. In his new role as CCO, Wilson will be responsible for ensuring customers realize the full potential of the Zenoss platform, driving subscription renewals and customer expansions. He will also be the top customer advocate internally, influencing product direction and defining the customer experience.

The teams he will be responsible for include all global post-sale, customer-facing operations at Zenoss — from initial services engagement and deployment to ongoing customer support and services, account management, customer success, training, and the subscription renewal process.

"I feel privileged to marry the best aspects of conventional customer service with cutting-edge, industry-leading customer success methodologies and technologies," Wilson said. "I'm eager to expand the customer success team and to build upon the company's culture of 'Customers for Life' to deliver on our commitment to superior solutions and results."

Prior to joining Zenoss, Wilson was responsible for worldwide services delivery of the virtualization product portfolio at Quest Software. Wilson joined Quest through the successful acquisition of Surgient, where he was vice president of client services and was instrumental in the development of the first private cloud platform for Global 2000 enterprise customers.

Before Surgient, Wilson served in a senior management role to build the services, support and sales engineering organizations at WhisperWire, a venture-backed telecommunications sales effectiveness startup, later acquired by Convergys Corporation. Prior to WhisperWire, Wilson worked in the defense industry delivering virtual reality and visual simulation trainers to the armed forces.

Wilson holds a bachelor's degree in aerospace engineering from the University of Texas at Austin and a master's degree in industrial engineering from the University of Alabama at Huntsville.

Share this

The Latest

January 23, 2020

EMA is about to embark on some new research entitled Data-Driven Automation: A Vision for the Modern CIO. We're trying to piece a puzzle together that so far we don't believe anyone to date has fully done — seek out where and how IT is moving toward integrated strategies for automation in context with real-world objectives and obstacles. We'll be looking at four use cases, each of will no doubt tell its own story ...

January 22, 2020

Many pitfalls await CIOs on the journey to the cloud. In fact, a majority of companies have been only partially successful, while some are outright failing. To learn more about this migration, Business Performance Innovation (BPI) Network surveyed IT and business executives and conducted in-depth interviews ...

January 21, 2020

The online retail industry has yet to have a Black Friday/Cyber Monday weekend unscathed by web performance (speed and availability) problems. Luckily, performance during 2019's hyper-critical online holiday shopping weekend was better than in years past, as we did not see any systemic, lengthy outages. While no website went completely down, several retailers did experience significant problems. Why have online retailers yet to figure out how to be crash-free during this all-important peak traffic period? We've identified several reasons for this ...

January 16, 2020

Gartner highlighted the trends that infrastructure and operations (I&O) leaders must start preparing for to support digital infrastructure in 2020 ...

January 15, 2020

Edge computing usage is starting to increase. The obvious follow-up question is, "So, what can I do with edge computing?" I'm glad you asked. There are lots of things you can do ...

January 14, 2020

Industry experts offer predictions on how Network Performance Management (NPM) and related technologies will evolve and impact business in 2020. Part 2 offers predictions about 5G and more ...

January 13, 2020

Industry experts offer predictions on how Network Performance Management (NPM) and related technologies will evolve and impact business in 2020 ...

January 09, 2020

With AI on the edge, companies will more easily monitor desktops, tablets and other end-user devices. AIOps will enable IT to guide employees on improving productivity from the applications installed on their devices while delivering greater visibility and control around the entire IT environment ...

January 08, 2020

2020 will see AIOps adoption going mainstream as use cases crystallize for improving IT efficiencies and supporting faster decision-making. Expect AI-enhanced automation to become smarter and more contextual, move towards the edge, and used increasingly for customer and user experience analysis. Yet there are significant challenges and cautions, which will shape AI's development in not only IT but across business and society ...

January 07, 2020

Industry experts offer predictions on how Digital Transformation will evolve and impact business in 2020 ...