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5 Tips for Effective Mobile Monitoring

Eran Kinsbruner

Here are some important guidelines to remember when you start to plan your mobile monitoring strategy ...

1. Real device monitoring is a "must"

Only real devices let you capture the true mobile end user experience in terms of application performance and availability. Be sure to use non-jailbroken/rooted devices, production version apps (non-modified), run complex user scenarios using complex client logic on real devices, and measure client-side performance impact on the overall user experience. Other monitoring solutions, such as browser emulation, fail to reflect the true mobile user experience.

2. Leverage both RUM and Synthetic monitoring techniques

Real User Monitoring is the best way to know what is happening on a user's device, as it is based on an agent within the application that collects data and communicates it to the monitoring server. Synthetic monitoring allows organizations to track application behavior against real networks globally in a “clean-room” environment, and provides an excellent solution for debugging problems identified in the field.

3. Extend your existing monitoring solution to mobile

There is no need to re-invent the wheel. Your operations center has accumulated valuable experience in monitoring and triaging incidents. There is no need to create new processes, re-train personnel or buy completely new solutions. Rather, it is advisable to expand those processes to cover your mobile initiative as well by making it mobile-relevant.

4. Select your synthetic monitoring coverage wisely

Synthetic monitoring, by definition, provides sampled coverage of the audience, devices, carriers and locations, and user scenarios. It is not realistic to provide coverage for everything. Identify those combinations that are relevant to your business objectives and work from there.

5. Ensure the reliability of your monitoring solution to eliminate false alerts

There is nothing most frustrating to your Ops Center staff than false alerts. Your mobile monitoring solution must comply with stringent SLAs to ensure that your engineers do not waste time on alerts caused by problems related to device availability, for example. Device redundancy, together with identification and reduction of alerts driven from known issues, help to ensure proper attention to real issues that are impacting end users.

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5 Tips for Effective Mobile Monitoring

Eran Kinsbruner

Here are some important guidelines to remember when you start to plan your mobile monitoring strategy ...

1. Real device monitoring is a "must"

Only real devices let you capture the true mobile end user experience in terms of application performance and availability. Be sure to use non-jailbroken/rooted devices, production version apps (non-modified), run complex user scenarios using complex client logic on real devices, and measure client-side performance impact on the overall user experience. Other monitoring solutions, such as browser emulation, fail to reflect the true mobile user experience.

2. Leverage both RUM and Synthetic monitoring techniques

Real User Monitoring is the best way to know what is happening on a user's device, as it is based on an agent within the application that collects data and communicates it to the monitoring server. Synthetic monitoring allows organizations to track application behavior against real networks globally in a “clean-room” environment, and provides an excellent solution for debugging problems identified in the field.

3. Extend your existing monitoring solution to mobile

There is no need to re-invent the wheel. Your operations center has accumulated valuable experience in monitoring and triaging incidents. There is no need to create new processes, re-train personnel or buy completely new solutions. Rather, it is advisable to expand those processes to cover your mobile initiative as well by making it mobile-relevant.

4. Select your synthetic monitoring coverage wisely

Synthetic monitoring, by definition, provides sampled coverage of the audience, devices, carriers and locations, and user scenarios. It is not realistic to provide coverage for everything. Identify those combinations that are relevant to your business objectives and work from there.

5. Ensure the reliability of your monitoring solution to eliminate false alerts

There is nothing most frustrating to your Ops Center staff than false alerts. Your mobile monitoring solution must comply with stringent SLAs to ensure that your engineers do not waste time on alerts caused by problems related to device availability, for example. Device redundancy, together with identification and reduction of alerts driven from known issues, help to ensure proper attention to real issues that are impacting end users.

Hot Topics

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...