An Interview with BMC VP of Strategy - Part Two
January 11, 2011
Share this

In Part Two of BSMdigest’s exclusive interview, Herb VanHook, Vice President of Strategy in the Office of the CTO at BMC, talks about BMC's latest news and products.

BSM: How do different environments – physical, virtual and cloud – visually appear to the user in your Proactive Operations dashboard?

HVH: One of the great capabilities of BMC Business Service Management products is to focus on the “business service” as the highest-level element of management. These services are composed of lower-level components. These components could be physical resources, virtual resources or cloud resources (depicted as representative icons in the dashboard). Proactive Operations enables systems operators to drill down to the appropriate component level to understand service performance, problems or issues.

BSM: How does your product deliver early warnings on impending problems?

HVH: BMC ProactiveNet Performance Management (BPPM) provides early warning using its predictive analytics capabilities. It does this without relying on static and reactive thresholds. BPPM has a unique base lining capability to learn what “normal” performance looks like and can alert users on performance deviations.

BSM: BMC promises to "eliminate more than 50% of your manual IT processes by harnessing the power of your operational data." How is this done?

HVH: Most organizations have operational data in terms of their IT inventory, performance of their systems and current IT processes. They also have “tribal knowledge” that exists in the heads of their people as to how things in IT get done – i.e. systems deployed, problems debugged. BMC provides solutions that can institutionalize that information and turn it into actionable artifacts – assets, configuration items, compliance procedures, service models and automated processes and workflows. This helps organizations reduce the manual tasking that occurs day-to-day in IT and frees their people to focus on more strategic work.

BSM: Does BMC integrate with open source monitoring tools?

HVH: We have customers today that use open source monitoring tools and have integrated them to BMC solutions. Some examples include using alerts from an open source tool to open a trouble ticket in BMC Remedy ITSM and using alerts to drive automation workflows in BMC Atrium Orchestrator. With a full set of open APIs, integration with BMC solutions is rarely an issue.

BSM: How will the GridApp acquisition impact BMC's BSM solutions?

HVH: The addition of GridApp enables BMC to extend provisioning and configuration capability to databases. GridApp's software includes a workflow engine and expertise to configure DBMSs in single-instance, failover or clustered configurations, which leads to significant labor savings, increased reliability and consistency and improved compliance – all key components of BSM. In cloud environments, customers are requesting support across the stack – OS, middleware, applications and databases – and GridApp will fulfill this need.

Click here to find out more about BMC Software's acquisition of GridApp

BSM: Is RemedyForce a combo of Saleforce cloud and BMC BSM technology?

HVH: RemedyForce combines the powerful delivery and development capabilities of the platform with BMC’s market-leading expertise in IT Service Management. RemedyForce is an implementation of BMC technology on the platform and leverages the architecture and capabilities of that platform.

BSM: What is the difference between BMC Cloud Lifecycle Management and BMC ProactiveNet Performance Management and BMC Remedy IT Service Management Suite?

HVH: BMC Cloud Lifecycle Management (CLM) enables IT organizations and service providers to build and run cloud computing environments. The same technology is used to support public clouds, private clouds and hybrid clouds. The focus is on self-service, automation and dynamic provision of cloud services.

BMC ProactiveNet Performance Management (BPPM) is our market leading solution to provide performance and availability solutions across physical, virtual and cloud environments. This solution supports agent-based and agentless monitoring, coupled with powerful predictive analytics to head off performance issues before they happen.

BMC Remedy IT Service Management Suite (ITSM) is the industry’s leading integrated application set for Service Management. ITIL V2 and V3 compliant, this solution provides incident, problem, change and asset management – as well as service request management, a service catalog, CMDB and best-practice process models. Many organizations have developed unique applications on the Remedy platform, which is the most widely used service management solution. This platform (and its service catalog) is used as the base for our self-service portal for BMC Cloud Lifecycle Management, enabling users to combine cloud and non-cloud services in a single model.

Click here to read Part One of the BSMdigest interview with Herb VanHook, BMC's VP of Strategy

About Herb VanHook

Herb VanHook is Vice President of Strategy in the Office of the CTO at BMC Software, with a particular focus on the technology impacts and opportunities presented by cloud computing models. He has worked in strategic, corporate development, and business planning functions since joining BMC in 2005. Previously, he held several executive positions at industry analyst firm META Group (now Gartner, Inc.) including Executive Vice President and Research Director, and last serving as META’s interim President and Chief Operating Officer. He has more than 30 years of experience in information technology – across operations, development, support, and management – including positions at IBM, Computer Associates, and Legent Corporation.

Related Links:

Share this

The Latest

August 13, 2020

Retail companies typically start planning and testing in August and freeze code in September, but — according to a new survey commissioned by Catchpoint — due to COVID-19, most respondents (58%) are starting their planning and testing earlier than before ...

August 12, 2020

The outsourcing of IT infrastructure to a dedicated provider can make it difficult for organizations to understand where and how their operations are running and can become a breeding ground for misunderstanding and myths. To help clear up some of these myths, I've put together a guide to support organizations in the decision-making process and help them understand whether moving to the cloud is the right option for their business ...

August 11, 2020

Rapid adoption of cloud services, widespread use of SaaS applications, and reliance on the Internet has created business continuity risks for enterprises, according to the 2020 Internet Performance Report: COVID-19 Impact Edition from ThousandEyes ...

August 10, 2020

In Episode 2, Jonah Kowall, CTO of and former Gartner Research VP, joins the AI+ITOPS Podcast to discuss some of the hottest topics in ITOps today, including AIOps, Open Telemetry, Observability, and the challenges of Big Data in AI ...

August 07, 2020

Dennis Drogseth, VP at EMA, on the AI+ITOPS Podcast: "Digital transformation ... and the need for IT to enable digital business outcomes, is greater than ever, and all the tools including AIOps and automation ... are critical in making the difference ..."

August 06, 2020

Most organizations (75% of those surveyed) find the need to upgrade outdated infrastructure and invest in new technologies, according to the State of IT Infrastructure 2020 report from Wipro Limited ...

August 05, 2020

Application or network downtime is expensive, and given the growing numbers and types of high-availability and mission-critical applications, systems and networks — and our increasing reliance on them — ensuring consistent access to mission-critical applications is essential for ensuring customer loyalty and keeping employees productive. Businesses must recognize that applications availability depends on the network and implement a strategy to ensure network-aware application performance monitoring ...

August 04, 2020

Business leaders around the world are comfortable and optimistic about the broad scale shift toward remote work, according to the Riverbed Future of Work Global Survey 2020 that included 700 business decision makers, however findings also indicate the vast majority of organizations were not well prepared when the COVID-19 pandemic began ...

August 03, 2020

APMdigest and The Field CTO joined forces to launch the AI+ITOPS Podcast. The mission of the podcast is to discuss the struggles faced by ITOps — such as digital transformation and the need to keep IT services "always on" — and explore how AI/ML, AIOps, APM and other ITOps and DevOps technologies can help. Episode 1 features guest Dennis Drogseth, VP at Enterprise Management Associates (EMA) ...

July 30, 2020

One of the most frustrating experiences for website visitors is a slow, unresponsive website. Worst-case scenario, a web bounce causes prospects to permanently bounce from your company. In an effort to help companies improve web performance, Google launched the Web Vitals initiative in May and announced three new search engine ranking factors ...