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If You Are Looking to Invest in Advanced Analytics for IT, Exactly What Should You Be Shopping For? Part 3: Scenarios

Dennis Drogseth

This is the sixth in my series of blogs inspired by EMA's AIA buyer's guide — directed at helping IT invest in Advanced IT Analytics (AIA), what the industry more commonly calls "Operational Analytics." The goal was to create a "Consumer's Report" approach. And to do that we took it one step further. We created what we called "Shopping Cart Criteria" based on our prior research on AIA adoptions over the past three years.

My last two blogs looked at Cost Advantage parameters and Environments.

Start with Part 1: Cost Advantage

Start with Part 2: Environments

Cost Advantage included:

■ Time to Value

■ Administration and Support

■ Toolset Consolidation

Environments included:

■ Cloud for Performance Management

■ Cloud for Change/Capacity/Cost Optimization

■ Core Infrastructure (Network/Data Center)

■ Legacy/Mainframe

■ Application Performance and Availability Management

■ Internet of Things (IoT)

In this blog, I examine scenario-related shopping cart objectives for AIA.

At EMA, we evaluated seven unique scenarios relevant to AIA adoptions. Our scenarios included agile/DevOps, Integrated security, change impact awareness, capacity optimization, business impact, business alignment and unifying IT.

Agile/DevOps

DevOps is a key area of opportunity.

We found that some vendors had made DevOps a clear and proven focus, whereas for others it was more a direction of future interest. But DevOps is a key area of opportunity. In prior research we saw that 69 percent of our respondents were looking to link their AIA investments to DevOps requirements.

In evaluating this scenario, we looked at discreet requirements in terms of agile/DevOps needs including support for both development professionals and quality assurance and testing (QA Test). To do this we considered overall APM strengths, application change impact awareness, and proof points in terms of actual deployment scenarios. We also targeted analytic insight into digital experience management across the full application lifecycle.

Integrated Security

Integrated security was another scenario where almost all the vendors provided basic functionality, but only a few had made it a primary focus. However, based on recent EMA research in both analytics and SecOps, integrated security is a very high-growth opportunity, with surprisingly strong priorities among both operations and security stakeholders for shared data, shared analytics and shared insights.

In evaluating this criterion, we looked for bidirectional security-related toolset integrations for analysis and visualization relevant to SecOps requirements. We also considered appropriate stakeholder support, and proof points in terms of actual deployments.

Change Impact Awareness

It is well known that performance management and change impact awareness go hand in hand. To be "outstanding" in this area, however, requires many fundamentals. Among them are:

■ analytic awareness of changes in performance-related metrics

■ insight into dependencies to see how and where abnormalities are most likely to impact a critical business service

■ insights into change management procedures and histories so that timely correlations can be proactively understood between change histories and performance and availability metrics

In determining a rating for change impact awareness, we also considered integrations with IT service management (ITSM) sources, CMDBs, CMSs, and ADDM capabilities.

Capacity Optimization

We reserved this scenario for those vendors that went a step beyond change impact awareness. In other words, no vendor could excel here without at least being "strong" in change impact awareness. Capacity Optimization featured those vendors with significant integrations with capacity analytics and automation to make all the requisite connections between performance, change, capacity, and, ideally, cost. In multiple research initiatives, we've seen capacity and even cost analytics stand out as a leading priority for AIA — especially when it comes to optimizing the move to cloud.

Business Impact

In the age of digital transformation, little could be more important than energizing the handshake between IT service delivery and business outcomes. In evaluating this criterion, we considered basic strengths in transactional performance and support for business stakeholders. The highest ratings required data and analytics integrating business and IT sources, as well as common dashboard visualizations of business outcomes such as revenue, business process optimization and conversions from competitive websites.

Business Alignment

Business impact factors into business alignment, but data sharing for optimal business alignment also requires reports and visualization that promote IT-to-business dialog along multiple fronts in a current and dynamic way. In evaluating this scenario, we looked at well-defined stakeholder support for business as well as IT stakeholders, well-evolved dashboarding and workflows, and at least some strengths in unifying IT.

Unifying IT

Unifying IT, much like toolset consolidation, is something of a Holy Grail in value when it comes to investing in AIA. Advanced IT analytics can enable a common layer of efficiency that helps to promote better processes, dialog, data sharing, and automation across virtually all of IT — not just operations. Integrations and stakeholder support were paramount for this scenario, as was social IT and mobile support. For proof points, we looked for real-world examples where a wide range of IT stakeholders were in fact beginning to work differently and more effectively together.

Hot Topics

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

If You Are Looking to Invest in Advanced Analytics for IT, Exactly What Should You Be Shopping For? Part 3: Scenarios

Dennis Drogseth

This is the sixth in my series of blogs inspired by EMA's AIA buyer's guide — directed at helping IT invest in Advanced IT Analytics (AIA), what the industry more commonly calls "Operational Analytics." The goal was to create a "Consumer's Report" approach. And to do that we took it one step further. We created what we called "Shopping Cart Criteria" based on our prior research on AIA adoptions over the past three years.

My last two blogs looked at Cost Advantage parameters and Environments.

Start with Part 1: Cost Advantage

Start with Part 2: Environments

Cost Advantage included:

■ Time to Value

■ Administration and Support

■ Toolset Consolidation

Environments included:

■ Cloud for Performance Management

■ Cloud for Change/Capacity/Cost Optimization

■ Core Infrastructure (Network/Data Center)

■ Legacy/Mainframe

■ Application Performance and Availability Management

■ Internet of Things (IoT)

In this blog, I examine scenario-related shopping cart objectives for AIA.

At EMA, we evaluated seven unique scenarios relevant to AIA adoptions. Our scenarios included agile/DevOps, Integrated security, change impact awareness, capacity optimization, business impact, business alignment and unifying IT.

Agile/DevOps

DevOps is a key area of opportunity.

We found that some vendors had made DevOps a clear and proven focus, whereas for others it was more a direction of future interest. But DevOps is a key area of opportunity. In prior research we saw that 69 percent of our respondents were looking to link their AIA investments to DevOps requirements.

In evaluating this scenario, we looked at discreet requirements in terms of agile/DevOps needs including support for both development professionals and quality assurance and testing (QA Test). To do this we considered overall APM strengths, application change impact awareness, and proof points in terms of actual deployment scenarios. We also targeted analytic insight into digital experience management across the full application lifecycle.

Integrated Security

Integrated security was another scenario where almost all the vendors provided basic functionality, but only a few had made it a primary focus. However, based on recent EMA research in both analytics and SecOps, integrated security is a very high-growth opportunity, with surprisingly strong priorities among both operations and security stakeholders for shared data, shared analytics and shared insights.

In evaluating this criterion, we looked for bidirectional security-related toolset integrations for analysis and visualization relevant to SecOps requirements. We also considered appropriate stakeholder support, and proof points in terms of actual deployments.

Change Impact Awareness

It is well known that performance management and change impact awareness go hand in hand. To be "outstanding" in this area, however, requires many fundamentals. Among them are:

■ analytic awareness of changes in performance-related metrics

■ insight into dependencies to see how and where abnormalities are most likely to impact a critical business service

■ insights into change management procedures and histories so that timely correlations can be proactively understood between change histories and performance and availability metrics

In determining a rating for change impact awareness, we also considered integrations with IT service management (ITSM) sources, CMDBs, CMSs, and ADDM capabilities.

Capacity Optimization

We reserved this scenario for those vendors that went a step beyond change impact awareness. In other words, no vendor could excel here without at least being "strong" in change impact awareness. Capacity Optimization featured those vendors with significant integrations with capacity analytics and automation to make all the requisite connections between performance, change, capacity, and, ideally, cost. In multiple research initiatives, we've seen capacity and even cost analytics stand out as a leading priority for AIA — especially when it comes to optimizing the move to cloud.

Business Impact

In the age of digital transformation, little could be more important than energizing the handshake between IT service delivery and business outcomes. In evaluating this criterion, we considered basic strengths in transactional performance and support for business stakeholders. The highest ratings required data and analytics integrating business and IT sources, as well as common dashboard visualizations of business outcomes such as revenue, business process optimization and conversions from competitive websites.

Business Alignment

Business impact factors into business alignment, but data sharing for optimal business alignment also requires reports and visualization that promote IT-to-business dialog along multiple fronts in a current and dynamic way. In evaluating this scenario, we looked at well-defined stakeholder support for business as well as IT stakeholders, well-evolved dashboarding and workflows, and at least some strengths in unifying IT.

Unifying IT

Unifying IT, much like toolset consolidation, is something of a Holy Grail in value when it comes to investing in AIA. Advanced IT analytics can enable a common layer of efficiency that helps to promote better processes, dialog, data sharing, and automation across virtually all of IT — not just operations. Integrations and stakeholder support were paramount for this scenario, as was social IT and mobile support. For proof points, we looked for real-world examples where a wide range of IT stakeholders were in fact beginning to work differently and more effectively together.

Hot Topics

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...