The Road to Automation in IT Operations-Part 2
November 03, 2021

Anirban Chatterjee
BigPanda

Share this

How do you ensure your journey to automated IT Ops is streamlined and effective, and not just a buzzword? The Road to Automation in IT Operations - Part 1 covered golden rules #1 and #2. Part 2 starts with #3.

3. Define and simplify processes - more intelligence, fewer steps

Similar to the previous point, simply automating complicated or bad processes can lead to more complication and overhead. To avoid this unfortunate outcome, you need to begin by identifying the simplest route between your available input and the goal output, free from the baggage of past decisions and tradeoffs. This fresh assessment will direct exactly what your automation will be doing for you in the future. It is here also that all the work you've done in the previous two steps — standardizing and reducing complexity — really pays off, since it allows you to simplify your processes even more.

By defining the processes that are important to your IT Ops team or workflows, you can make sure that they are simple, efficient and robust. Questions to ask yourself as you do this include:

Is this process actually making work easier and more efficient, or is it causing more problems than it solves?

Is there a step along the way that is taking too long?

What can we do to clear any bottlenecks?

Is there any part of our processes that is being unnecessarily duplicated and can be eliminated (as in the diagram below)?

What intelligence can we put up front, to minimize the number of follow-up steps required?


This stage is absolutely critical because, as automation scales up our operations, it doesn't just multiply what we have been doing well with our manual processes; it also multiplies any problems, glitches or defects. So, it's best to head them off at the pass.

4. Automate wisely - choose the tools that best fit your needs

Our last guiding principle concerns automation itself. This is where we realize the true value of the previous three principles — in short, it's where the magic happens. So, take your time to wisely select the tools you use to implement your automation.

As much as we try to keep everything simple, IT environments will alway remain noisy, complex and fast moving. The key to developing resilient automation is to implement technologies that enable us to deal with these inevitabilities as best we can — and it is here that AIOps shines.

Understand what goals you aim to achieve with your automation — and ask what the AIOps platforms you are considering can do for you from that perspective:

Can they help you with your naming conventions?

Are they suited to working both on-prem and in the cloud?

Can they easily integrate with your existing tools?

Will their communication capabilities adequately support the processes you are aiming to put in place?

Can they add the information to alerts through enrichment?

Do their AI and ML provide you with adequate flexibility and transparency to implement your tribal knowledge?

These and other questions are important to make sure you are properly equipped as you begin your automation journey. And, if you've done a good job in instrumenting, you'll get actionable data from the automated process as it runs, and over time you'll identify areas for your team to further improve and simplify its flow.

Automation is the future of IT Ops, and not just because it makes your IT Ops workflows and teams more efficient. By taking care of mundane, repetitive tasks, it also elevates the human role, freeing up staff to do the more interesting, innovative parts of their job that can really drive your business forward. Following these four guiding principles, will help you safely navigate your automation process.

Anirban Chatterjee is Director of Product Marketing at BigPanda
Share this

The Latest

April 19, 2024

In MEAN TIME TO INSIGHT Episode 5, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the network source of truth ...

April 18, 2024

A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG ...

April 17, 2024

In 2024 the number one challenge facing IT teams is a lack of skilled workers, and many are turning to automation as an answer, according to IT Trends: 2024 Industry Report ...

April 16, 2024

Organizations are continuing to embrace multicloud environments and cloud-native architectures to enable rapid transformation and deliver secure innovation. However, despite the speed, scale, and agility enabled by these modern cloud ecosystems, organizations are struggling to manage the explosion of data they create, according to The state of observability 2024: Overcoming complexity through AI-driven analytics and automation strategies, a report from Dynatrace ...

April 15, 2024

Organizations recognize the value of observability, but only 10% of them are actually practicing full observability of their applications and infrastructure. This is among the key findings from the recently completed Logz.io 2024 Observability Pulse Survey and Report ...

April 11, 2024

Businesses must adopt a comprehensive Internet Performance Monitoring (IPM) strategy, says Enterprise Management Associates (EMA), a leading IT analyst research firm. This strategy is crucial to bridge the significant observability gap within today's complex IT infrastructures. The recommendation is particularly timely, given that 99% of enterprises are expanding their use of the Internet as a primary connectivity conduit while facing challenges due to the inefficiency of multiple, disjointed monitoring tools, according to Modern Enterprises Must Boost Observability with Internet Performance Monitoring, a new report from EMA and Catchpoint ...

April 10, 2024

Choosing the right approach is critical with cloud monitoring in hybrid environments. Otherwise, you may drive up costs with features you don’t need and risk diminishing the visibility of your on-premises IT ...

April 09, 2024

Consumers ranked the marketing strategies and missteps that most significantly impact brand trust, which 73% say is their biggest motivator to share first-party data, according to The Rules of the Marketing Game, a 2023 report from Pantheon ...

April 08, 2024

Digital experience monitoring is the practice of monitoring and analyzing the complete digital user journey of your applications, websites, APIs, and other digital services. It involves tracking the performance of your web application from the perspective of the end user, providing detailed insights on user experience, app performance, and customer satisfaction ...

April 04, 2024
Modern organizations race to launch their high-quality cloud applications as soon as possible. On the other hand, time to market also plays an essential role in determining the application's success. However, without effective testing, it's hard to be confident in the final product ...