The APM Blog
Gartner has defined five dimensions for managing application performance, and this article outlines how the Auto Club Group prioritizes each of these dimensions -- based on our experience over the last six years spent fine tuning different facets of the model to better support the business ...
Lately both APM and UEM have received dramatic levels of attention across the industry -- with the common perception that UEM is a critical wing/adjunct of APM. I would argue that this is only a part of the picture. User Experience Management also has strong business impact, governance, service level and user productivity implications that transcend performance management ...
Today's Cloud services are enabling organizations of all sizes across a rapidly expanding array of industries to capture data, analyze its implications and disseminate timely insight so end-users and executives can act more effectively ...
In Part I of this blog, we looked at the importance of defining the need for ITIL certification beyond one’s real-world experience. Part II will present a perspective on identifying the right training solution for your needs ...
As someone who might call himself a “humanist” who has worked 31 years in high technology as of this April – I’ve developed a few areas of persistent complaint that seem to reoccur without getting much better. And having spent thirty-one years in the industry, and therefore getting old — I guess I’ve come to feel entitled to a little orneriness from time to time.
Of course, no self-respecting turkey would vote for Christmas. It would be suicidal! But is it suicidal for Local Government IT departments to vote for implementing Application Performance Management (APM)? It seems many technical departments think it is ...
On the one hand, many in the industry have begun to dismiss the CMDB as well past its prime, at least in terms of industry hype and attention. For this rather significant population, the CMDB has evolved into a complex and demanding data store with tangible but difficult-to-justify benefits, with questionable relationships to cloud computing and other more dynamic technologies and trends. On the other hand, there have been some significant improvements over the last three to four years ...
Public Cloud customers are finding that, while Cloud services are easy to consume, they are not as easy to govern and manage. This abstraction layer means that traditional APM solutions may not be as useful as they once were. As a result, many CIOs are finding it necessary to reevaluate management portfolios for Cloud-readiness ...
As a continuation of the APMdigest list of predictions for 2012, industry experts offer 5 predictions specifically on how BSM and ITIL will change this year ...
In this two-part blog, we will first take a look at defining the need for ITIL certification (part I) ...
At the beginning of this month, EMA analysts were asked for their predictions about what 2012 might bring. Responses spanned management solutions across applications, systems, network, security, services, assets, desktops, and mobile devices, as well as business intelligence and content management ...
Today’s world is becoming increasingly dominated by data and information that is unstructured, and comes in a heterogeneous amalgam of formats and arrives in escalating volumes and speeds. The challenge is how to rapidly develop and provide access to useful information and insight based on that data ...
I believe today's leading Cloud vendors and solutions are redefining business intelligence (BI) and analytics at three levels. These three tiers of BI/analytic service are having a significant impact on organizations of all sizes across nearly every industry who are taking advantage of a widening array of Cloud solutions, and becoming a key differentiator for leading Cloud vendors ...
I thought I’d present a few highlights that reflect a definite progression to show how and why cloud IS in fact becoming assimilated by IT. You, by the way, are the very first to see some of these results thanks to the way APMdigest deadlines fell in the process of preparing the analysis ...
During your ITIL implementation, it is important to remember that it’s possible to have the best capabilities for the wrong project. The ITIL implementation team should consist of individuals selected not only on their experience, skills and knowledge, but also on how they best fit the project and deliverable you’re looking to achieve ...
Having just attended one of IBM’s analyst events in which fairly predictable themes like "cloud", "mobility", "analytics" and "dev /ops" were mixed with less industry-wide themes—such as "Smart Cities", and IBM’s distinctive initiative in the verticals area, it occurred to me once again that IT organizations are going through not one but multiple revolutions. And these revolutions don’t often align in either convenient or even logical ways ...
Speakers on a recent ITSM podcast supported the view that we shouldn't outsource something that is broken because we don't understand it well enough, and therefore can't adequately specify our requirements to the service provider. I think it is worth challenging this conventional wisdom ...
In my previous blog post, I outlined the three key elements that people face surrounding the successful implementation of ITIL, which were processes, technology and suppliers. Let’s now examine these elements more closely to see how we can integrate them into our implementation.
Back in the “good” or “bad” old days, life used to be simpler for those of us focused on BSM. Application Management, though strategic, was domain-centric and BSM was where everything came together. But as technologies evolved, and a growing focus on real-time currency, in part due to cloud, caused a combination of panic and realignment in many IT organizations, APM became more cross-domain in nature and BSM became more of a watchword for strategies that get postponed for blue skies and quieter times ...
Implementing ITIL can be a very difficult task, especially with the considerations that need to be applied both within and outside an organization before committing. The organization’s business objectives, environment, structure, culture, people and, more importantly, attitude toward ITIL need to be considered ...