Employee Experience

January 03, 2024

Financial services and insurance (FSI) leaders are nearly unanimous in seeing improved digital employee experience (DEX) as essential to future success. The question is how organizations can best implement DEX improvements while beset with other IT and budget challenges ...

December 13, 2023

Part 7 covers the end-user experience: Observability teams will realize the importance of understanding user experience versus application metrics. The fact that a database call has a slightly longer wait time will become less critical than if the application is not meeting the user's expectations of performance. This will directly link resilience and performance back to business impact as a poor user experience can lead to lost revenue ...

October 02, 2023

As Gen Z and Millennials become a larger part of the workforce, expectations for the Digital Employee Experience (DEX) have never been higher, according to Riverbed's Global Digital Employee Experience Survey of 1,800 IT business decision makers worldwide ...

September 06, 2023

Companies have historically relied on tools that warn IT teams when their digital systems are experiencing glitches or attacks. But in an age where consumer loyalty is fickle and hybrid workers' Digital Employee Experience (DEX) is paramount for productivity, companies cannot afford to retroactively deal with IT failures that slow down employee productivity ...

January 31, 2023

A recent study revealed only an alarming 5% of IT decision makers who report having complete visibility into employee adoption and usage of company-issued applications, demonstrating they are often unknowingly careless when it comes to software investments that can ultimately be costly in terms of time and resources ...

January 18, 2023

While most thought that distraction and motivation would be the main contributors to low productivity in a work-from-home environment, many organizations discovered that it was gaps in their IT systems that created some of the most significant challenges ...

January 03, 2023

Since WFH (Work from Home) and remote work impact IT Ops and application performance, APMdigest is following up our list of 2023 Application Performance Management Predictions with predictions from industry experts about how WFH will impact work and application performance in 2023 ...

December 14, 2022

Industry experts offer thoughtful, insightful, and often controversial predictions on how APM, AIOps, Observability, OpenTelemetry and related technologies will evolve and impact business in 2023. Part 7 covers the user experience ...

September 21, 2022

US government agencies are bringing more of their employees back into the office and implementing hybrid work schedules, but federal workers are worried that their agencies' IT architectures aren't built to handle the "new normal." They fear that the reactive, manual methods used by the current systems in dealing with user, IT architecture and application problems will degrade the user experience and negatively affect productivity. In fact, according to a recent survey, many federal employees are concerned that they won't work as effectively back in the office as they did at home ...

August 30, 2022

With hybrid work now a permanent part of the employee experience, the role of IT has taken center stage. For many organizations, business continuity relies even more on having the right technology and systems in place to support increasingly distributed teams and customers ...

August 23, 2022

Global IT professionals spend nearly a full work day each week (an average of 7 hours and 19 minutes) dealing with bloatware — unwanted, overly complicated SaaS add-ons and features that hinders productivity and causes frustration at work, according to a new report from Freshworks ...

August 03, 2022

The last two years have accelerated massive changes in how we work, do business, and engage with customers. According to Pega research, nearly three out of four employees (71%) feel their job complexity continues to rise as customer demands increase, and employees at all levels feel overloaded with information, systems, and processes that make it difficult to adapt to these new challenges and meet their customers' growing needs ...

August 02, 2022

Investing in employees will always be smart business. And right now, investing in employees means giving people the resources — and ability — to optimize performance ... For pretty much every company, that means delivering the digital tools necessary to facilitate seamless, secure, user-friendly access and connectivity ...

July 21, 2022

Pre-pandemic, only 16% of IT decision makers would say IT was largely responsible for the workplace. But in the next five years, 45% expect their departments to be largely responsible, according to a new research report, IT in the Evolving Workplace ...

July 18, 2022

To better understand IT needs in the ever-changing workplace, ngena recently conducted a survey of over 375 IT teams. The key themes that surfaced in the findings include: the expediting of remote and hybrid work; the resulting pain points and worries brought forward by IT teams; reflections on how teams could have been better prepared, and how they plan to be ready for such changes in the future ...

June 16, 2022

Global IT teams adapted to remote work in 2021, resolving employee tickets 23% faster than the year before as overall resolution time for IT tickets went down by 7 hours, according to the Freshservice Service Management Benchmark Report from Freshworks ...

June 02, 2022

Digital employee experience (DEX) is a critical component of how companies are enabling today' s hybrid workforce and a superior employee experience requires four integral components — experience delivery, experience measurement, analysis and remediation, according to Optimizing Digital Employee Experience for Anywhere Work, a study conducted by Forrester Consulting on behalf of VMware ...

May 31, 2022

Hybrid working has helped improve employee wellbeing, work-life balance, and performance across the world, according to a new global Cisco study, Employees are ready for hybrid work, are you? ...

May 11, 2022

As we all know, the drastic changes in the world have caused the workforce to take a hybrid approach over the last two years. A lot of that time, being fully remote. With the back and forth between home and office, employees need ways to stay productive and access useful information necessary to complete their daily work. The ability to obtain a holistic view of data relevant to the user and get answers to topics, no matter the worker's location, is crucial for a successful and efficient hybrid working environment ...

April 11, 2022

The future of work will be led by democratized IT, whereby employees work in a distributed, asynchronous manner, accessing the requisite tools wherever and whenever they need. Enabled by the democratization of IT, this work will be (1) self-organizing, (2) high velocity, and (3) digitally dexterous. Let's discuss each of these attributes in turn ...

April 04, 2022

Looking ahead, businesses need to place more emphasis on providing employees with the tools they need to thrive and be more efficient while also giving them the opportunity to spend less time wading through mundane, repetitive tasks that can stifle productivity. This means refocusing transformation efforts on creating better employee experiences, making technology more human-centric, and leaning on low-code tools to usher in the next wave of innovation. And while it's no easy task, here are four areas to keep in mind to help guide those technology decisions ...

March 22, 2022

For businesses of every size and industry, customer experience should be of the highest priority. In today's "new normal," the majority of customer experiences are now happening digitally. This means everything from signing up for an account to checking out online needs to be perfected for a smooth, easy user experience. If potential customers are frustrated by your sign-up process, or things don't work as they'd expect, it's all too easy for them to turn to your competitors for similar offerings and easier user experiences ...

March 16, 2022

Nearly half (42%) of all IT decision makers (ITDMs) and 38% of business decision makers (BDMs) in the Financial Services sector believe that more than 50% of the workforce will remain hybrid post-pandemic, according to the Riverbed | Aternity Hybrid Work Global Survey ...

March 15, 2022

Three-fourths (75%) of IT leaders believe they can offer a consistent end-user experience for workers both in the office and offsite, yet 84% of respondents stated that they don't have a comprehensive measurement tool to track that experience, according to a new report from Nexthink ...

December 16, 2021

This year is the first time APMdigest is posting a separate list of Remote Work Predictions. Due to the drastic changes in the way we work and do business since the COVID pandemic started, and how significantly these changes have impacted IT operations, APMdigest asked industry experts — from analysts and consultants to users and the top vendors — how they think the work from home (WFH) revolution will evolve into 2022, with a special focus on IT operations and performance. Here are some very interesting and insightful predictions that may change what you think about the future of work and IT ...

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