Employee Experience

September 21, 2022

US government agencies are bringing more of their employees back into the office and implementing hybrid work schedules, but federal workers are worried that their agencies' IT architectures aren't built to handle the "new normal." They fear that the reactive, manual methods used by the current systems in dealing with user, IT architecture and application problems will degrade the user experience and negatively affect productivity. In fact, according to a recent survey, many federal employees are concerned that they won't work as effectively back in the office as they did at home ...

August 30, 2022

With hybrid work now a permanent part of the employee experience, the role of IT has taken center stage. For many organizations, business continuity relies even more on having the right technology and systems in place to support increasingly distributed teams and customers ...

August 23, 2022

Global IT professionals spend nearly a full work day each week (an average of 7 hours and 19 minutes) dealing with bloatware — unwanted, overly complicated SaaS add-ons and features that hinders productivity and causes frustration at work, according to a new report from Freshworks ...

August 03, 2022

The last two years have accelerated massive changes in how we work, do business, and engage with customers. According to Pega research, nearly three out of four employees (71%) feel their job complexity continues to rise as customer demands increase, and employees at all levels feel overloaded with information, systems, and processes that make it difficult to adapt to these new challenges and meet their customers' growing needs ...

August 02, 2022

Investing in employees will always be smart business. And right now, investing in employees means giving people the resources — and ability — to optimize performance ... For pretty much every company, that means delivering the digital tools necessary to facilitate seamless, secure, user-friendly access and connectivity ...

July 21, 2022

Pre-pandemic, only 16% of IT decision makers would say IT was largely responsible for the workplace. But in the next five years, 45% expect their departments to be largely responsible, according to a new research report, IT in the Evolving Workplace ...

July 18, 2022

To better understand IT needs in the ever-changing workplace, ngena recently conducted a survey of over 375 IT teams. The key themes that surfaced in the findings include: the expediting of remote and hybrid work; the resulting pain points and worries brought forward by IT teams; reflections on how teams could have been better prepared, and how they plan to be ready for such changes in the future ...

June 16, 2022

Global IT teams adapted to remote work in 2021, resolving employee tickets 23% faster than the year before as overall resolution time for IT tickets went down by 7 hours, according to the Freshservice Service Management Benchmark Report from Freshworks ...

June 02, 2022

Digital employee experience (DEX) is a critical component of how companies are enabling today' s hybrid workforce and a superior employee experience requires four integral components — experience delivery, experience measurement, analysis and remediation, according to Optimizing Digital Employee Experience for Anywhere Work, a study conducted by Forrester Consulting on behalf of VMware ...

May 31, 2022

Hybrid working has helped improve employee wellbeing, work-life balance, and performance across the world, according to a new global Cisco study, Employees are ready for hybrid work, are you? ...

May 11, 2022

As we all know, the drastic changes in the world have caused the workforce to take a hybrid approach over the last two years. A lot of that time, being fully remote. With the back and forth between home and office, employees need ways to stay productive and access useful information necessary to complete their daily work. The ability to obtain a holistic view of data relevant to the user and get answers to topics, no matter the worker's location, is crucial for a successful and efficient hybrid working environment ...

April 11, 2022

The future of work will be led by democratized IT, whereby employees work in a distributed, asynchronous manner, accessing the requisite tools wherever and whenever they need. Enabled by the democratization of IT, this work will be (1) self-organizing, (2) high velocity, and (3) digitally dexterous. Let's discuss each of these attributes in turn ...

April 04, 2022

Looking ahead, businesses need to place more emphasis on providing employees with the tools they need to thrive and be more efficient while also giving them the opportunity to spend less time wading through mundane, repetitive tasks that can stifle productivity. This means refocusing transformation efforts on creating better employee experiences, making technology more human-centric, and leaning on low-code tools to usher in the next wave of innovation. And while it's no easy task, here are four areas to keep in mind to help guide those technology decisions ...

March 22, 2022

For businesses of every size and industry, customer experience should be of the highest priority. In today's "new normal," the majority of customer experiences are now happening digitally. This means everything from signing up for an account to checking out online needs to be perfected for a smooth, easy user experience. If potential customers are frustrated by your sign-up process, or things don't work as they'd expect, it's all too easy for them to turn to your competitors for similar offerings and easier user experiences ...

March 16, 2022

Nearly half (42%) of all IT decision makers (ITDMs) and 38% of business decision makers (BDMs) in the Financial Services sector believe that more than 50% of the workforce will remain hybrid post-pandemic, according to the Riverbed | Aternity Hybrid Work Global Survey ...

March 15, 2022

Three-fourths (75%) of IT leaders believe they can offer a consistent end-user experience for workers both in the office and offsite, yet 84% of respondents stated that they don't have a comprehensive measurement tool to track that experience, according to a new report from Nexthink ...

December 16, 2021

This year is the first time APMdigest is posting a separate list of Remote Work Predictions. Due to the drastic changes in the way we work and do business since the COVID pandemic started, and how significantly these changes have impacted IT operations, APMdigest asked industry experts — from analysts and consultants to users and the top vendors — how they think the work from home (WFH) revolution will evolve into 2022, with a special focus on IT operations and performance. Here are some very interesting and insightful predictions that may change what you think about the future of work and IT ...

December 15, 2021

Industry experts offer thoughtful, insightful, and often controversial predictions on how APM, AIOps, Observability, OpenTelemetry, and related technologies will evolve and impact business in 2022. Part 6 covers the user experience ...

November 30, 2021

Thanks to pandemic-related work-from-home (WFH) and digital/mobile customer experience initiatives, employees and users are more distributed than ever. At the same time, organizations everywhere are adopting a cloud-first or cloud-smart architecture, distributing their business applications across private and public cloud infrastructures. Private data centers continue to be consolidated, while more and more branch offices are connecting to data centers and the public cloud simultaneously. Maintaining application performance for distributed users in this increasingly hybrid environment is a significant challenge for IT teams ...

November 18, 2021

Most (83%) of nearly 1,500 business and IT decision makers believe that at least 25% of their workforce will remain hybrid post-pandemic, according to the Riverbed | Aternity Hybrid Work Global Survey 2021. While all indicators signal hybrid work environments are the future, most organizations are not fully prepared to deliver a seamless hybrid work experience ...

November 10, 2021

More than half (60%) of workers said new software had occasionally or frequently frustrated them within the past 24 months, according to a new survey by Gartner ...

October 19, 2021

Gartner announced the top strategic technology trends that organizations need to explore in 2022. With CEOs and Boards striving to find growth through direct digital connections with customers, CIOs' priorities must reflect the same business imperatives, which run through each of Gartner's top strategic tech trends for 2022 ...

October 05, 2021

The perception of IT support has dramatically improved thanks to the successful response of service desks to the pandemic, lockdowns and working from home, according to new research from the Service Desk Institute (SDI), sponsored by Sunrise Software ...

September 27, 2021

During the 18 months of COVID, Aternity tracked the pandemic's impact on the workplace, office reopening plans remained murky, but what is clear is the permanent way in which various industries have changed. In healthcare, telehealth is here to stay. In retail, online commerce and curbside delivery are permanently shifting where back-office work gets done. These business model adjustments have a lasting effect on corporate technology investments ...

September 22, 2021

The world's appetite for cloud services has increased but now, more than 18 months since the beginning of the pandemic, organizations are assessing their cloud spend and trying to better understand the IT investments that were made under pressure. This is a huge challenge in and of itself, with the added complexity of embracing hybrid work ...

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