Employee Experience

November 30, 2021

Thanks to pandemic-related work-from-home (WFH) and digital/mobile customer experience initiatives, employees and users are more distributed than ever. At the same time, organizations everywhere are adopting a cloud-first or cloud-smart architecture, distributing their business applications across private and public cloud infrastructures. Private data centers continue to be consolidated, while more and more branch offices are connecting to data centers and the public cloud simultaneously. Maintaining application performance for distributed users in this increasingly hybrid environment is a significant challenge for IT teams ...

November 18, 2021

Most (83%) of nearly 1,500 business and IT decision makers believe that at least 25% of their workforce will remain hybrid post-pandemic, according to the Riverbed | Aternity Hybrid Work Global Survey 2021. While all indicators signal hybrid work environments are the future, most organizations are not fully prepared to deliver a seamless hybrid work experience ...

November 10, 2021

More than half (60%) of workers said new software had occasionally or frequently frustrated them within the past 24 months, according to a new survey by Gartner ...

October 19, 2021

Gartner announced the top strategic technology trends that organizations need to explore in 2022. With CEOs and Boards striving to find growth through direct digital connections with customers, CIOs' priorities must reflect the same business imperatives, which run through each of Gartner's top strategic tech trends for 2022 ...

October 05, 2021

The perception of IT support has dramatically improved thanks to the successful response of service desks to the pandemic, lockdowns and working from home, according to new research from the Service Desk Institute (SDI), sponsored by Sunrise Software ...

September 27, 2021

During the 18 months of COVID, Aternity tracked the pandemic's impact on the workplace, office reopening plans remained murky, but what is clear is the permanent way in which various industries have changed. In healthcare, telehealth is here to stay. In retail, online commerce and curbside delivery are permanently shifting where back-office work gets done. These business model adjustments have a lasting effect on corporate technology investments ...

September 22, 2021

The world's appetite for cloud services has increased but now, more than 18 months since the beginning of the pandemic, organizations are assessing their cloud spend and trying to better understand the IT investments that were made under pressure. This is a huge challenge in and of itself, with the added complexity of embracing hybrid work ...

July 22, 2021

In response to the global pandemic, companies have given their workforce the tools they need to work remote. And research shows it has increased their engagement and productivity. But these gains are on the brink of being wiped out. According to a new study from Citrix Systems, Inc., employees feel they've been given too many tools and not enough efficient ways to execute. And it's hindering their ability to get things done ...

June 22, 2021

Your employees aren't coming back to the office, at least not in the traditional sense. The pandemic shifted almost all industries into remote work. And according to the results of Ivanti's Everywhere Workplace survey, they're not interested in going back to the way things once were ...

May 10, 2021

Overwhelmingly, business leaders cited digital preparedness as key to their ability to adapt, according to an in-depth study by the Economist Intelligence Unit (EIU), looking into how the relationship between technology, business and people evolved during the COVID-19 pandemic ...

April 29, 2021

According to a new report, Digital Workspace Deployment & Performance Monitoring in the New Normal, 82% of respondents had changes in their digital workspaces due to the pandemic ...

April 20, 2021

More than half (60%) of IT organizations are investing in improving employee experience to support remote workforce productivity and performance according to The Changing Role of the IT Leader study by Elastic ...

April 05, 2021

As vaccinations rise and businesses plan for a post-covid future, more than 80% of knowledge workers in the US would like their long-term work environment to include some element of remote work ...

April 01, 2021

With so many of us working from home, IT leaders and executives are now more than ever interested in ensuring that the cloud services their team relies on are available. But instead of accessing popular business-critical applications such as Salesforce, G Suite, Office 365, Microsoft 365, and so on through the company's data center, employees now get these services directly from the Internet. Experience and productivity at each location vary by internet, ISP, gateway, proxy, etc. ...

March 11, 2021

2020 was referred to as "the worst year ever" ... The goal from here is to not only play catch up for the last 12 months, but also implement new transformational technologies that support hybrid work and business real estate downsizing. There are vital things to consider for a new year of IT and how to optimize efficiency and productivity, without sacrificing quality and professionalism ...

February 17, 2021

The use of unified communications and collaboration (UC&C) solutions has increased since the start of the pandemic, and this increased use has created challenges for IT teams, according to a survey commissioned by NETSCOUT SYSTEMS ...

January 25, 2021

It's hard enough just to keep a business running during a pandemic. But when most of your workforce suddenly shifts to work-from-home, understanding employee experience becomes more important, not less. Not to mention that, for many businesses, large portions of the workforce will continue working remotely long after the COVID-19 crisis subsides. Bottom line, "work" means something very different than it did a year ago. If we're going to give people the support they need to thrive in this new normal, we need to rethink employee experience: what we measure, how we measure it, and what we can ultimately do about it ...

January 05, 2021

As the global pandemic continues, it has become increasingly clear that companies across every industry are planning the "next normal" of their workplace with a much longer-term view. They have moved from serially extending temporary work-from-home (WFH) arrangements to establishing permanent policies focused on empowering people to WFE — work-from-everywhere ...

December 16, 2020

Industry experts offer thoughtful, insightful, and often controversial predictions on how APM and related technologies will evolve and impact business in 2021. Part 5 covers the ITOps team ...

December 14, 2020

Industry experts offer thoughtful, insightful, and often controversial predictions on how APM and related technologies will evolve and impact business in 2021. Part 3 covers monitoring ...

August 25, 2020

During the past three months of the COVID-19 pandemic, the business world has grappled with the question of whether to or when to reopen offices. Numerous companies have publicly announced permanent remote work options or signaled a move to hybrid work models, but most have yet to determine their plans. While the decision-making fundamentally rests on how well countries and states manage the virus, CEOs also need to consider the long-term impact on employee productivity ...

August 04, 2020

Business leaders around the world are comfortable and optimistic about the broad scale shift toward remote work, according to the Riverbed Future of Work Global Survey 2020 that included 700 business decision makers, however findings also indicate the vast majority of organizations were not well prepared when the COVID-19 pandemic began ...

July 29, 2020

Organizations have benefited from the use of modern applications to adapt and maintain agility and reliability during the COVID-19 pandemic, according to new research by VMware. The global study also reveals improved perceptions of alignment across app developers, IT and business decision makers as they collaborate to help their organizations operate amid the pandemic ...

July 27, 2020

Many remote employees must access a corporate private network from home to continue business as usual. Organizations are turning to virtual private networks (VPN) as never before to keep remote workers connected to critical information and tools. To protect sensitive data and network bandwidth, however, companies must secure and control that network access such as by incorporating digital certificates into their cybersecurity strategy. Follow these five VPN best practices for secure remote worker access ...

July 15, 2020

Digital Experience Monitoring is a tool that should be integrated with an organization's change management strategy. A key benefit of SaaS/cloud is no longer being responsible for software and hardware upgrades, maintenance, and patch cycles. Migrating to Microsoft Office 365 means no longer spending precious time and resources on Windows, Exchange or SharePoint upgrades for example. But that doesn't mean that IT can ignore changes or doesn't need to monitor for their effects ...

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