The APM Blog

BSM Analytics: What Are They? And Why Should You Care? Part One

Dennis Drogseth

A Better Definition for BSM?

Matthew Burrows

How Does a Service Catalog Improve the Customer Experience?

Jason Rosenfeld

Cloud’s Iron Fist

Dennis Drogseth

Can Steve Jobs Teach Us How to Treat ITIL?

Matthew Burrows

Network World Names 10 Cloud Management Companies to Watch

Pete Goldin
Editor and Publisher
APMdigest

How Do You Show the Value of IT to the Business?

Jason Rosenfeld

Has ITIL 2011 Got it Wrong with the Definition of BSM?

Matthew Burrows

Teamwork and BSM: Knowledge of Goals and Metrics is Critical

Richard Ptak

Cowboy Service Management Consultants

Matthew Burrows

ITIL 2011 - Are You Fed Up With It Yet?

Matthew Burrows

Words from the CMDB System Trenches

Dennis Drogseth

BSM Concept or Reality

Matthew Barnier

BSM: On the Path to Smart Computing

Richard Ptak

BSM - More Useful Than ITSM

Matthew Burrows

Cloud and SaaS - Who Cares?

Matthew Burrows

When Are We Going to Stop Lying? No One is Going to Do All of ITIL

Matthew Burrows

The Virtues of a Living Conversation Vs. One Frozen in Stone

Dennis Drogseth

Don't Keep Project/Program/Portfolio Management and Service Management Separate

Matthew Burrows

ITIL and the Elusive Configuration Manager (among other) Roles

Dennis Drogseth

The APM Blog

BSM Analytics: What Are They? And Why Should You Care? Part One

Dennis Drogseth

A Better Definition for BSM?

Matthew Burrows

How Does a Service Catalog Improve the Customer Experience?

Jason Rosenfeld

Cloud’s Iron Fist

Dennis Drogseth

Can Steve Jobs Teach Us How to Treat ITIL?

Matthew Burrows

Network World Names 10 Cloud Management Companies to Watch

Pete Goldin
Editor and Publisher
APMdigest

How Do You Show the Value of IT to the Business?

Jason Rosenfeld

Has ITIL 2011 Got it Wrong with the Definition of BSM?

Matthew Burrows

Teamwork and BSM: Knowledge of Goals and Metrics is Critical

Richard Ptak

Cowboy Service Management Consultants

Matthew Burrows

ITIL 2011 - Are You Fed Up With It Yet?

Matthew Burrows

Words from the CMDB System Trenches

Dennis Drogseth

BSM Concept or Reality

Matthew Barnier

BSM: On the Path to Smart Computing

Richard Ptak

BSM - More Useful Than ITSM

Matthew Burrows

Cloud and SaaS - Who Cares?

Matthew Burrows

When Are We Going to Stop Lying? No One is Going to Do All of ITIL

Matthew Burrows

The Virtues of a Living Conversation Vs. One Frozen in Stone

Dennis Drogseth

Don't Keep Project/Program/Portfolio Management and Service Management Separate

Matthew Burrows

ITIL and the Elusive Configuration Manager (among other) Roles

Dennis Drogseth