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Digital Intelligence - Why Traditional APM Tools Aren't Sufficient

Larry Dragich

The need for an improved end-user-experience starts with Digital Intelligence. That means IT Leaders need to understand and make decisions on what is happening within the ecosystem they support.

Digital Intelligence is the ability to perceive information, (i.e. from monitoring tools) and retain it as knowledge (aka. Big Data) to be applied towards adaptive behaviors (i.e. Machine Learning and/or AI) within the environment (e.g. Prod, Dev, etc.).

Although, using disparate monitoring tools to aggregate application and infrastructure metrics for a correlated end-to-end view can be difficult to manage.

Collecting the alerts and events from multiple tool sets creates a lot of noise for the support staff who then need to make decisions and create some type of repeatable processes for their teams to follow.

These processes can become convoluted and outdated quickly. For Example:

I can recall a time when I was leading a new team and we were all in an intense post mortem meeting looking for root cause from a major event that recently occurred.

While reviewing the IT processes that were in place for all the support teams, it came down to a critical process that we thought was missing. That's when one of my peers spoke up and said with conviction, "We already have a process in place for that!"

"…it's FULLY documented, THOROUGHLY understood, and UNIVERSALLY ignored!"

His witty delivery brought levity to the room, and everyone was able to take a deep breath and relax.

If no one is following a critical IT Process, then maybe it's time for a change

Although, when you think about it on a more serious note it does ring true. If no one is following a critical IT Process, then maybe it's time for a change. The process needs to make sense to the team and become something they can benefit from. The same goes for tool adoption.

Today most savvy IT Leaders are striving to partner with the business and attain complete visibility with the critical business applications they support. At a high level they are looking to collect Digital Intelligence about their business applications and the infrastructure it runs on, whether it's in the cloud or on-prem.

However, meaningful metrics can be difficult to obtain without a specific focus on business impact (transactions) and a concise way to collect them. Since the IT processes wrapped around those metrics are just as critical as the technology itself, it's imperative to have a strategy and communicate it frequently.

Digital Intelligence comes from assimilating multiple Application and Infrastructure events into a cross-domain layer designed for proactive rather than reactive IT Management and Planning. It is also about crafting simple and clean IT support processes with predictable outcomes.

When done correctly with the right tool selection and process development, an Enterprise Monitoring solution using Digital Intelligence can become a communication conduit for supporting the Business, Development and Operations.

Although, keep in mind despite what the most advanced technologies can provide, the best processes in place are the ones that are easy to follow and embraced by the teams that need them, not the ones UNIVERSALLY ignored!

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Digital Intelligence - Why Traditional APM Tools Aren't Sufficient

Larry Dragich

The need for an improved end-user-experience starts with Digital Intelligence. That means IT Leaders need to understand and make decisions on what is happening within the ecosystem they support.

Digital Intelligence is the ability to perceive information, (i.e. from monitoring tools) and retain it as knowledge (aka. Big Data) to be applied towards adaptive behaviors (i.e. Machine Learning and/or AI) within the environment (e.g. Prod, Dev, etc.).

Although, using disparate monitoring tools to aggregate application and infrastructure metrics for a correlated end-to-end view can be difficult to manage.

Collecting the alerts and events from multiple tool sets creates a lot of noise for the support staff who then need to make decisions and create some type of repeatable processes for their teams to follow.

These processes can become convoluted and outdated quickly. For Example:

I can recall a time when I was leading a new team and we were all in an intense post mortem meeting looking for root cause from a major event that recently occurred.

While reviewing the IT processes that were in place for all the support teams, it came down to a critical process that we thought was missing. That's when one of my peers spoke up and said with conviction, "We already have a process in place for that!"

"…it's FULLY documented, THOROUGHLY understood, and UNIVERSALLY ignored!"

His witty delivery brought levity to the room, and everyone was able to take a deep breath and relax.

If no one is following a critical IT Process, then maybe it's time for a change

Although, when you think about it on a more serious note it does ring true. If no one is following a critical IT Process, then maybe it's time for a change. The process needs to make sense to the team and become something they can benefit from. The same goes for tool adoption.

Today most savvy IT Leaders are striving to partner with the business and attain complete visibility with the critical business applications they support. At a high level they are looking to collect Digital Intelligence about their business applications and the infrastructure it runs on, whether it's in the cloud or on-prem.

However, meaningful metrics can be difficult to obtain without a specific focus on business impact (transactions) and a concise way to collect them. Since the IT processes wrapped around those metrics are just as critical as the technology itself, it's imperative to have a strategy and communicate it frequently.

Digital Intelligence comes from assimilating multiple Application and Infrastructure events into a cross-domain layer designed for proactive rather than reactive IT Management and Planning. It is also about crafting simple and clean IT support processes with predictable outcomes.

When done correctly with the right tool selection and process development, an Enterprise Monitoring solution using Digital Intelligence can become a communication conduit for supporting the Business, Development and Operations.

Although, keep in mind despite what the most advanced technologies can provide, the best processes in place are the ones that are easy to follow and embraced by the teams that need them, not the ones UNIVERSALLY ignored!

Hot Topics

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...