Digital Transformation Needs Intentionality
June 05, 2018

Larry Dragich
Technology Executive

Share this

With the convergence of technology finding its way from the corporate world to our personal devices and home appliances, meeting the expectations of a quality customer experience is a formidable challenge.

Digital Transformation seems to be on everyone's radar but if there is no intentionality from the IT Executive who is sponsoring the program it becomes more of a loose correlation of technology initiatives under an IT strategy banner.

Consider some of the initiatives: Data/Analytics, Mobile Technology, Private Cloud, Artificial Intelligence (AI), Machine Learning, and the Internet of Things (IoT). All have their own unique role to play that is intrinsic to a Digital Transformation program. Although, when you step back and consider how to measure the success for such a program, things can get a little murky.

Digital Transformation requires more than just the latest technology, it's a mindset that iterative change is on the way and should be embraced. This also requires us to factor in the people and process parts of the equation and find ways to measure the end-user-experience (EUE).

One way to do this is to sponsor an Application Performance Monitoring (APM) initiative that can provide visibility to the business, help communicate the progress, and highlight the impacts to the organization.

Meaningful metrics can be difficult to obtain without a specific focus on business impact (transactions) and a concise way to collect them. Consider that a strong APM solution opens the door for better clarity on how each technology initiative affects the EUE, providing key metrics for a Digital Transformation program.

I recommend including all three monitoring factions within an APM strategy, Wire Data Analytics, Synthetic Transactions, and Agent Code Instrumentation.

1. Wire Data Analytics- Discover and decipher application performance data as it traverses the network.

2. Synthetic Transactions- Web robots that execute specific transactions for location-based availability and act as a barometer for measuring application performance.

3. Agent Code Instrumentation- Lightweight agents monitoring the application code as it executes from the Web and App servers. To gain visibility at the edge, script injection is often used for client render time.

Utilizing these overarching delivery mechanisms to provide input into a Machine Learning and/or AI solution has the potential to dramatically improve application delivery and performance across a variety of IT disciplines. This also lays the ground work to support a DevOps culture, providing an amplified feedback loop that is so desperately needed.

Once you develop a strategy on the best way to bring together the 3 monitoring factions, APM becomes "table stakes" on the digital transformation front because you can't improve what you don't measure.

Larry Dragich is a Technology Executive and Founder of the APM Strategies Group on LinkedIn
Share this

The Latest

November 15, 2018

We all know artificial intelligence (AI) is a hot topic — but beyond the buzzword, have you ever wondered how IT departments are actually adopting AI technologies to improve on their operations? ...

November 14, 2018

How can IT teams focus on the critical events that can impact their business instead of wading through false positives? The emerging discipline of AIOps is a much-needed panacea for detecting patterns, identifying anomalies, and making sense of alerts across hybrid infrastructure ...

November 09, 2018

In a recent webinar AIOps and IT Analytics at the Crossroads, I was asked several times about the borderline between AIOps and monitoring tools — most particularly application performance monitoring (APM) capabilities. The general direction of the questions was — how are they different? Do you need AIOps if you have APM already? Why should I invest in both? ...

November 08, 2018

There's no place like the web and smartphones for the holidays. With the biggest shopping season of the year quickly approaching, retailers are gearing up to experience the most traffic their online platforms (web, mobile, IoT) have ever seen. To avoid missing out on millions this holiday season, below are the top five ways developers can keep their apps and websites up and running without a hitch ...

November 07, 2018

Usage data is multifaceted, with many diverse benefits. Harvesting usage-driven insights effectively requires both good foundational technology and a nimbleness of mind to unify insights across IT's many silos of domains and disciplines. Because of this, leveraging usage-driven insights can in itself become a catalyst for helping IT as a whole transform toward improved efficiencies and enhanced levels of business alignment ...

November 06, 2018

The requirements to maintain the complete availability and superior performance of your mission-critical workloads is a dynamic process that has never been more challenging. Here are five ways IT teams can measure and guarantee performance-based SLAs in order to increase the value of the infrastructure to the business, and ensure optimal digital performance levels ...

November 05, 2018

APMdigest asked experts from across the IT industry for their opinions on what IT departments should be monitoring to ensure digital performance. Part 5, the final installment, offers some recommendations you may not have thought about ...

November 02, 2018

APMdigest asked experts from across the IT industry for their opinions on what IT departments should be monitoring to ensure digital performance. Part 4 covers the infrastructure, including the cloud and the network ...

November 01, 2018

APMdigest asked experts from across the IT industry for their opinions on what IT departments should be monitoring to ensure digital performance. Part 3 covers the development side ...

October 30, 2018

APMdigest asked experts from across the IT industry for their opinions on what IT departments should be monitoring to ensure digital performance. Part 2 covers key performance metrics like availability and response time ...