The Essential Tools to Support Digital Transformation - Part 2
May 08, 2018
Share this

APMdigest asked experts from across the IT industry — from analysts and consultants to users and the top vendors — for their opinions on the essential tools to support digital transformation. Part 2 covers the network and the cloud.

Start with The Essential Tools to Support Digital Transformation - Part 1

NETWORK PERFORMANCE MANAGEMENT (NPM)

There's no question that numerous tools are needed to support digital transformation, and many play an important role. Network monitoring solutions though are absolutely crucial, because digital transformation by its very nature requires organizations to change their IT infrastructure, whether it's adding new components or removing existing ones. There are always unintended consequences whenever you change networks and systems, particularly today when transformative trends like the cloud, the internet of things and virtualization have taken us far beyond the traditional hub-and-spoke architecture. That's why it's imperative that you have real-time visibility over your entire IT infrastructure as you improve it and add new capabilities. You need to know, and be able to see, how your digital transformation efforts impact your networks and systems, your hardware and software, and the devices that tie into all of it. Most importantly, you want to be the first to know when a problem arises. You wouldn't try to rebuild an engine in the dark and you shouldn't try to do the same with your network. The importance of the visibility that network monitoring makes possible can't be overemphasized.
Greg Ross
Systems Engineer, North America, Paessler AG

Your network and IT team can't work on digital transformation initiatives if they're bogged down with trouble tickets. So, one of the most important tools to support these initiatives is an NPM solution that reduces troubleshooting time by combining real-time network monitoring with packet-level analysis. Having both of these capabilities in a single tool can dramatically reduce MTTR by first giving visibility to the IT staff where the problem areas on the network are in real time, and then enabling them with the deeper level packet analysis needed to find and fix the cause. And faster MTTR means more time to devote to Digital Transformation.
Jay Botelho
Senior Director of Products, Savvius

To a large extent, success with digital transformation is measured by the end user's experience. This includes customers, employees and partners. Before a company looks to add or extend its digital transformation efforts, it should have a solid network performance management platform in place. One that can monitor and analyze traffic and performance across distributed business applications, services and devices, both on premise and in the cloud, as well as mobile devices. It should also support the latest innovations that are enabling digital transformation initiatives including cloud, voice, software-defined infrastructure, and IoT. This way, businesses can ensure the data-intensive applications that connect every interaction are seamless. But when they're not, there's a need for network performance monitoring solutions to spot and troubleshoot issues before they impact the user's experience, which ultimately provides the assurance that their investments in digital transformation will pay off.
John K. Smith
Executive VP and CTO, LiveAction

Networks enable digital transformation, so enterprises need multi-path network monitoring and optimization tools. Many companies leverage the explosion of sensors and data to transform their businesses with use-cases like remote operations, geographically-diverse production, or distributed asset optimization. In all these cases reliable and efficient connectivity for data transfer, control, and collaboration is essential. To transform operations, enterprises need to invest in tools which characterize network capabilities, monitor connectivity degradation, and optimize multiple network paths continuously for critical services.
Erik Thoen
Director, Product Management, 128 Technology

The widespread digital transformation is requiring businesses to be dynamic and adapt to changes quickly. Organizations must ensure all IT initiatives (existing and new) are aligned to drive business value. This requires bringing in a comprehensive network infrastructure management and automation tool to rethink their approach and strive for agility in addition to stability.
Muralidharan Palanisamy
CTO, AppViewX

The most critical and vulnerable aspect of your digital transformation are your application services. You can modernize infrastructure all you want. None of it matters if your applications aren't reliably delivered. You need robust application monitoring and analytics — ideally at the network level — to make sure users get the benefit of container-based applications and cloud infrastructure.
Ashish Shah
Sr. Director of Product, Avi Networks

NETFLOW TOOLS

The most important tool for digital transformation in today's state is using networks to provide the roads and speed limits of tomorrow. NetFlow tools provide IT Pros with visibility to track network usage and prepare for bandwidth increases. This increased visibility allows network administrators to focus on configurations that can shape traffic to increase consistency and optimize application speeds. Leveraging networks will help digital transformation thrive rather than limp along.
Destiny Bertucci
Head Geek, SolarWinds

PUBLIC CLOUD

The most important tool needed to support digital transformation is a cloud strategy that focuses on full adoption of a public cloud environment. With its elasticity and scalability, the public cloud allows our developer team to save time by being able to move faster. With this, the ability to scale up and down beyond the footprint of what you have already paid for is extremely valuable and is something that you cannot obtain with a private cloud environment. At Barclaycard, public cloud computing is enabling us to transform from simply being a financial services provider to a tech company as well, while giving our users the best experience possible. The flexibility of the public cloud allows companies large and small to grow without limitations and is an irreplaceable asset for tech-driven businesses on their digital transformation journey.
Prem Chandrasekaran
VP of Software Engineering, Barclaycard

HYBRID SERVICE MANAGEMENT

You can not move, migrate, or calculate costs/risks for a workload without understanding what it is, how it connects, and what the impact is. As a result many executives have reported issues with their digital transformation initiatives. Hybrid Service Management solves the visibility gap. Hybrid Service Management that includes not only discovery of applications and systems across hybrid cloud environments but also maps service dependencies, licenses,and other critical factors. These tools aggregate data across multiple sources to provide a single pane of glass view. Beware of yesterday's configuration management tools as they will not solve today's Hybrid Service Management problems. The key point is they must traverse across legacy environments, on premise, and cloud — across application container from the hardware to virtual machine or container.
Jeanne Morain
Author and Strategist, iSpeak Cloud

When prioritizing tooling needs for digital transformation, the key word is transformation. The best investment would be in an independent operations platform that provides visibility into your hybrid and multi-cloud initiatives. This reduces cost and risk in the early stages of transformation, grows with you as your digital footprint expands, and mitigates against vendor lock-in in the future.
Richard Whitehead
Evangelist-in-Chief, Moogsoft

Read The Essential Tools to Support Digital Transformation - Part 3, covering analytics, AI and machine learning.

Share this

The Latest

December 12, 2019

Industry experts offer thoughtful, insightful, and often controversial predictions on how APM and related technologies will evolve and impact business in 2020. Part 2 covers AIOps, AI and Machine Learning (ML) ...

December 11, 2019

As the New Year approaches, it is time for APMdigest's 10th annual list of Application Performance Management (APM) predictions. Industry experts offer thoughtful, insightful, and often controversial predictions on how APM and related technologies will evolve and impact business in 2020 ...

December 10, 2019

Enterprises with services operating in the cloud are overspending by millions due to inefficiencies with their apps and runtime environments, according to a poll conducted by Lead to Market, and commissioned by Opsani. 69 Percent of respondents report regularly overspending on their cloud budget by 25 percent or more, leading to a loss of millions on unnecessary cloud spend ...

December 09, 2019

For IT professionals responsible for upgrading users to Windows 10, it's crunch time. End of regular support for Windows 7 is nearly here (January 14, 2020) but as many as 59% say that only a portion of their users have been migrated to Windows 10 ...

December 05, 2019

Application performance monitoring (APM) has become one of the key strategies adopted by IT teams and application owners in today’s era of digital business services. Application downtime has always been considered adverse to business productivity. But in today’s digital economy, what is becoming equally dreadful is application slowdown. When an application is slow, the end user’s experience accessing the application is negatively affected leaving a dent on the business in terms of commercial loss and brand damage ...

December 04, 2019

Useful digital transformation means altering or designing new business processes, and implementing them via the people and technology changes needed to support these new business processes ...

December 03, 2019
The word "digital" is today thrown around in word and phrase like rice at a wedding and never do two utterances thereof have the same meaning. Common phrases like "digital skills" and "digital transformation" are explained in 101 different ways. The outcome of this is a predictable cycle of confusion, especially at business management level where often the answer to business issues is "more technology" ...
December 02, 2019

xMatters recently released the results of its Incident Management in the Age of Customer-Centricity research study to better understand the range of various incident management practices and how the increased focus on customer experience has caused roles across an organization to evolve. Findings highlight the ongoing challenges organizations face as they continue to introduce and rapidly evolve digital services ...

November 26, 2019

The new App Attention Index Report from AppDynamics finds that consumers are using an average 32 digital services every day — more than four times as many as they realize. What's more, their use of digital services has evolved from a conscious decision to carry around a device and use it for a specific task, to an unconscious and automated behavior — a digital reflex. So what does all this mean for the IT teams driving application performance on the backend? Bottom line: delivering seamless and world-class digital experiences is critical if businesses want to stay relevant and ensure long-term customer loyalty. Here are some key considerations for IT leaders and developers to consider ...

November 25, 2019

Through the adoption of agile technologies, financial firms can begin to use software to both operate more effectively and be faster to market with improvements for customer experiences. Making sure there is the necessary software in place to give customers frictionless everyday activities, like remote deposits, business overdraft services and wealth management, is key for a positive customer experience ...