The EMA Radar for Advanced Performance Analytics (APA) Use Cases: Q4 2012, by EMA VP Dennis Drogseth, was published today.
Advanced Performance Analytics (APA), as Enterprise Management Associates (EMA) defines it, brings real-time or near real-time "big data" to IT operations, architects, service managers and even applications development, as well as IT executives and non-IT business stakeholders.
APA has evolved out of classic service performance management, but with a twist – rather than siloed approaches to monitoring and analysis, APA demands more eclectic data collection, huge levels of analytical scalability and strong insights into cross-domain and/or business outcomes.
APA analytics are optimized for true real-time and often predictive requirements in managing and optimizing the performance and outcomes of IT business services, including application services, VoIP or rich media, as well as other services. It differs from classic warehousing in that discovery, modeling, techniques for data collection and prioritization, and the use of “trusted sources” for relevant KPIs provide a level of efficiency for IT service management that most classic Big Data approaches cannot.
This Radar also focuses on application transactions, or other IT business service interactions, for many of the vendors included in this report to provide added context for understanding business outcomes.
Additionally, this Radar targets three distinct use cases. These are:
- Technical Performance Analytics – focused on optimizing the resiliency of critical application and business services.
- Business Impact – including user experience, customer experience, business process impacts, business activity management.
- Change Impact and Capacity Optimization/Planning – which share requirements in terms of understanding interdependencies across the application/service infrastructure.
A record 22 vendors are included in this industry assessment including:
Application performance monitoring (APM) has become one of the key strategies adopted by IT teams and application owners in today’s era of digital business services. Application downtime has always been considered adverse to business productivity. But in today’s digital economy, what is becoming equally dreadful is application slowdown. When an application is slow, the end user’s experience accessing the application is negatively affected leaving a dent on the business in terms of commercial loss and brand damage ...
Useful digital transformation means altering or designing new business processes, and implementing them via the people and technology changes needed to support these new business processes ...
xMatters recently released the results of its Incident Management in the Age of Customer-Centricity research study to better understand the range of various incident management practices and how the increased focus on customer experience has caused roles across an organization to evolve. Findings highlight the ongoing challenges organizations face as they continue to introduce and rapidly evolve digital services ...
The new App Attention Index Report from AppDynamics finds that consumers are using an average 32 digital services every day — more than four times as many as they realize. What's more, their use of digital services has evolved from a conscious decision to carry around a device and use it for a specific task, to an unconscious and automated behavior — a digital reflex. So what does all this mean for the IT teams driving application performance on the backend? Bottom line: delivering seamless and world-class digital experiences is critical if businesses want to stay relevant and ensure long-term customer loyalty. Here are some key considerations for IT leaders and developers to consider ...
Through the adoption of agile technologies, financial firms can begin to use software to both operate more effectively and be faster to market with improvements for customer experiences. Making sure there is the necessary software in place to give customers frictionless everyday activities, like remote deposits, business overdraft services and wealth management, is key for a positive customer experience ...
For the past two years, Couchbase has been digging into enterprises' digital strategies. Can they deliver the experiences and services their end-users need? What pressure are they under to innovate and succeed? And what is driving investments in new technologies? ...
Adapting to new business requirements and technological shifts requires that IT Ops teams adopt a different viewpoint, and along with that, skills and culture. A survey by OpsRamp uncovered some common thinking among IT Operations leaders on how to address talent, budget, and data management pains amid digital disruption ...
Unexpected and unintentional drops in network quality, so-called network brownouts, cause serious financial damage and frustrate employees. A recent survey sponsored by Netrounds reveals that more than 60% of network brownouts are first discovered by IT’s internal and external customers, or never even reported, instead of being proactively detected by IT organizations ...
Digital transformation reaches into every aspect of our work and personal lives, to the point that there is an automatic expectation of 24/7, anywhere availability regarding any organization with an online presence. This environment is ripe for artificial intelligence, so it's no surprise that IT Operations has been an early adopter of AI ...