itSMF USA has released the results of a new IT service management study. The study, conducted this year in partnership with Forrester Research, was created to help guide infrastructure and operations professionals through a better understanding of people, process and technology trends and best practices.
ManageEngine, a provider of network, systems, applications, and security management software solutions, announced the availability of the ninth generation of OpManager, its flagship network monitoring software.
OTRS, a provider of open source Help Desk and ITIL V3 compliant IT Service Management (ITSM) solutions, launched the Beta Release of OTRS Help Desk 3.1, featuring the Generic Interface, Dynamic Fields and several Ticket Management improvements.
NetScout Systems has acquired privately held Simena, based in Sterling, Virginia, a provider of high performance, low-latency IP packet flow-based network monitoring switching technology that enables IT organizations and service providers to aggregate, filter and control network traffic for data, voice, and video monitoring and CyberSecurity deployments.
BMC Software announced the availability of new innovations that strengthen its Application Performance Management solution to accelerate problem detection, isolation and resolution. With these new capabilities, organizations can proactively detect and quickly isolate the root cause of problems from the end-user perspective.
CA Technologies announced its Next-Generation Mainframe Management strategy, designed to address the most pressing customer needs to reduce costs, sustain critical skills, and increase IT agility in the hybrid data center and the cloud.
Quest Software has acquired VKernel, a privately held virtualized infrastructure operations management provider based in Boston, Mass.
VKernel, a provider of capacity management products for virtualized data centers and cloud environments, will continue to operate as an independent subsidiary of Quest.
SmartBear Software announced that AlertSite, the company’s Web and mobile performance monitoring solution, will support testing on both Internet Explorer and Mozilla Firefox browsers.
Kaseya, a provider of automated IT systems management software and Safe Systems, a provider of compliance-centric IT support and hosted services exclusively for financial institutions, have partnered to offer a customized IT management solution designed specifically for financial institutions.
Netuitive, a provider of predictive analytics software for IT, and ITRS Group, a provider of real-time proactive application performance monitoring (APM) solutions to the financial community, announced a strategic technology partnership to jointly deliver the industry’s first “Composite IT Health Score” (CHS) for financial institutions.
According to an independent survey of financial IT investment decision makers in international enterprises, almost 60% of respondents have no overall understanding how an IT budget cut impacts their business performance or risk exposure.
Catchpoint Systems, a provider of Web performance monitoring solutions for Internet-dependent businesses, announced key product advancements that give customers the ability to monitor performance from the Google Chrome Browser (v15) and measure the impact and performance of third party content on Web pages and Web applications in the most detailed and sophisticated way available.
Numara Software, a provider of service management, endpoint lifecycle management and mobile device management solutions, introduced FootPrints 11, an integrated IT Service and Asset Management solution, and Numara Cloud, a cloud-based IT operations management (ITOM) solutions business and the availability of the Numara Cloud family of products.
ManageEngine, a provider of network, systems, security, and applications management software solutions, announced the availability of ManageEngine Applications Manager 10.1 performance monitoring software package which extends monitoring support to VMware vFabric tc Server.
Compuware Corporation announced the availability of the Compuware Gomez China Portal 2.0. This new portal provides local-language access to the Gomez Application Performance Management (APM) platform and provides unique value to organizations in the Chinese market, meeting increasing demand in one of the world's fastest-growing economies.
CA Technologies introduced CA Executive Insight for Service Assurance (CA Executive Insight), a new solution designed to catalyze a better and more strategic relationship between business and IT by giving mobile executives and decision-makers real-time situational awareness of how the health and performance of critical IT services impact business outcomes.
CA Technologies announced several new and enhanced agile cloud solutions that deliver business services across public, private or hybrid clouds.
Kaseya, a provider of automated IT systems management software for managed service providers, announces the new Kaseya Network Monitor (KNM) 4.1 module, which can systematically detect and proactively remediate network IT issues through the integrated Kaseya Framework.
Network Instruments, a provider of network and application performance monitoring, introduced the latest version of its Observer performance management platform, which significantly expands support for complex communications and multi-tiered application environments.
Netuitive, a provider of predictive analytics software for IT, has joined CA Technologies Technology Partner Program and completed an integration with CA Service Operations Insight to provide large enterprises with a big picture view of the performance of their critical applications and IT infrastructure underpinning it.