IT Trends 2018: The Intersection of Hype and Performance - Part 2
May 01, 2018

Leon Adato
SolarWinds

Share this

If IT professionals want to be instrumental to their organization's successful digital transformation journey, they should continue prioritizing a hybrid IT environment while simultaneously developing new skillsets and leveraging emerging technologies.

To help IT professionals arm themselves with a new set of skills, technologies, and resources to bridge the leadership gap and manage the intersection of hype and performance, consider the following recommendations.

Start with: IT Trends 2018: The Intersection of Hype and Performance - Part 1

1. Concentrate on Containers

Because delivering organizational value is a constant goal, IT professionals should continue to prioritize container deployment, both from an investment and skills-development perspective.

For IT professionals seeking to concentrate on containers, they should first find out if the IT organization is already working with the technology. If it is, get to know the people involved and engage with them. If the IT organization is not working with containers, IT professionals can simply find resources or platforms online. There are also communities like GitHub that allow container experts to freely share their knowledge. Once IT professionals learn how containers work, they should start learning about container automation and orchestration to enable a bridge into scaling the integration and delivery of distributed apps and cloud deployments, all while opening a path to greater understanding of how those workloads are managed.

2. Cloud Power-Up

IT professionals are beginning to consume different service delivery models, like moving from Microsoft Exchange Servers to Office 365, and migrate more of their mission-critical applications to the cloud.

In parallel with these changes, there must be increased observability — leveraging combined metrics, logs, and application traces for controllability — built into an organization's cloud monitoring strategy. This degree of monitoring with discipline must carry forward the same level of granularity and source of truth that has existed in on-premises environments for decades. The key part of this process is establishing a baseline of observability within their hybrid IT environments across the entirety of their cloud-based applications.

3. Bridge the Leadership Gap

There will continue to be a great deal of excitement around ML and AI in the foreseeable future. As we saw with cloud, executives are eager to implement the technology, which promises the hyped benefits of disruptive innovation, and want to activate a new technology quickly without the experience to understand current capabilities, technical complexities, or deployment challenges. The best course of action for IT professionals is to become educators: identify ways to discuss the basics, the specific cost-benefit analysis of how the technology will benefit the business, and what it means for service integration and service delivery.

4. Embrace Resiliency and Reliability as Performance Metrics

To achieve digital transformation success, it's imperative that IT professionals begin to embrace resiliency and reliability of their environments as critical performance metrics.

Resiliency and reliability underscore the business value that IT professionals can bring to fruition for their organizations. They also represent measures of how well a distributed application was integrated and delivered; and because they also represent overall performance, these metrics translate into dollar values. With the stakes so high, the ability to ensure the end-user's digital experience is essential. IT should look to leverage tools that deliver full-stack observability into the logs, metrics, and tracing data that underpin reliability and resiliency metrics to ultimately optimize environments.

IT professionals must keep business leaders realistic about what technology implementations make the most sense for their organization. According to a recent report from Forrester, 55 percent of companies have not yet achieved tangible business outcomes from AI, and 43 percent say it's too soon to tell. AI and ML might not be a top priority today, but by focusing on optimizing cloud and hybrid IT environments right now, IT professionals can build the foundation for AI and ML while meeting the current needs of the business.

In 2018, IT professionals should balance optimizing the digital experience for end-users in hybrid IT environments with strategic decisions around which technologies their organization should invest in for business value beyond IT.

Leon Adato is a Head Geek at SolarWinds
Share this

The Latest

March 21, 2019

Achieving audit compliance within your IT ecosystem can be an iterative process, and it doesn't have to be compressed into the five days before the audit is due. Following is a four-step process I use to guide clients through the process of preparing for and successfully completing IT audits ...

March 20, 2019

Network performance issues come in all shapes and sizes, and can require vast amounts of time and resources to solve. Here are three examples of painful network performance issues you're likely to encounter this year, and how NPMD solutions can help you overcome them ...

March 19, 2019

"Scale up" versus "scale out" doesn't just apply to hardware investments, it also has an impact on product features. "Scale up" promotes buying the feature set you think you need now, then adding "feature modules" and licenses as you discover additional feature requirements are needed. Often as networks grow in size they also grow in complexity ...

March 18, 2019

Network Packet Brokers play a critical role in gaining visibility into new complex networks. They deliver the packet data and information IT and security teams need to identify problems, recognize security issues, and ensure overall network performance. However, not all Packet Brokers are created equal when it comes to scalability. Simply "scaling up" your network infrastructure at every growth point is a more complex and more expensive endeavor over time. Let's explore three ways the "scale up" approach to infrastructure growth impedes NetOps and security professionals (and the business as a whole) ...

March 15, 2019

Loyal users are the key to your service desk's success. Happy users want to use your services and they recommend your services in the organization. It takes time and effort to exceed user expectations, but doing so means keeping the promises we make to our users and being careful not to do too much without careful consideration for what's best for the organization and users ...

March 14, 2019

What's the difference between user satisfaction and user loyalty? How can you measure whether your users are satisfied and will keep buying from you? How much effort should you make to offer your users the ultimate experience? If you're a service provider, what matters in the end is whether users will keep coming back to you and will stay loyal ...

March 13, 2019

What if I said that a 95% reduction in the amount of IT noise, 99% reduction in ticket volume and 99% L1 resolution rate are not only possible, but that some of the largest, most complex enterprises in the world see these metrics in their environments every day, thanks to Artificial Intelligence (AI) and Machine Learning (ML)? Would you dismiss that as belonging to the realm of science fiction? ...

March 12, 2019
As a consumer, when you order products online, how do you expect them to get delivered? Some key requirements are: the product must arrive on time, well-packed, and ultimately must give you an easy gateway to return it if it is not as per your expectations. All this has been made possible via a single application. But what if this application doesn't function the way you want or cracks down mid-way, or probably leaks off information about you to some potential hackers? Technical uncertainty and digital chaos are the two double-edged swords dangling over this billion-dollar ecommerce market. Can Quality Assurance and Software Testing save application developers from this endless juggle? ...
March 11, 2019

Of those surveyed, 96% of organizations have a digital transformation strategy, with 57% approaching it as an enterprise-wide priority, with a clear emphasis on speed of business, costs, risk, and customer satisfaction, according to IDC’s Aligning IT Strategies and Business Expectations for Digital Transformation Success, sponsored by EasyVista ...

March 08, 2019

One of my ongoing areas of focus is analytics, AIOps, and the intersection with AI and machine learning more broadly. Within this space, sad to say, semantic confusion surrounding just what these terms mean echoes the confusions surrounding ITSM ...