6 Reasons Every NetOps Team Should Use a Packet-Based Analytics Solution - Part 2
June 27, 2018

Jay Botelho
LiveAction

Share this

A new breed of solution has been born that simultaneously provides the precision of packet-based analytics with the speed of flow-based monitoring (at a reasonable cost). Here are 3 more reasons to use these new NPM/APM analytics solutions.

Start with 6 Reasons Every NetOps Team Should Use a Packet-Based Analytics Solution - Part 1

4. Reduce tool sprawl

Teams are sick of adding more and more tools. The new NPM/APM solutions consolidate key functionality and offer flexible new dashboards that allow teams to monitor the information that matters most to their organization and team. For example, monitor key applications like Office365, WebEx and Salesforce in a single dashboard that includes application performance, network performance, transaction quality and VoIP quality; metrics that in the past required several solutions from several vendors to achieve the same level of visibility.

5. Get an integrated packet view

It's not enough to just be notified of abnormalities and problems. When these happen, you need immediate access to the packets that matter so you can troubleshoot and remediate. Also, NetOps needs information on the worst-performing parts of their network. Many products only calculate and display averages of network metrics like latency, utilization and VoIP quality, which can obscure problems that only affect a small number of flows. For example, a typical network will have thousands if not tens of thousands of HTTP flows at any given moment. If only a few exhibit poor network latency, and the dashboard shows the average network latency for all HTTP (which many dashboards do), the few flows that exhibit poor network latency will be masked by the good performance of all of the other flows. This example illustrates the absolute need to be able to pick the worst flows, out of millions, at any given moment to make sure critical issues are not overlooked.

6. Monitor SaaS SLAs

Whether you're offering a service or using one, being able to validate the agreement is critical, especially if problems arise. Packet data doesn't lie, which means if you have that information, you have what's needed to ensure SLAs are being delivered. Using today's modern dashboards, you can set your SLA thresholds for network latency, application latency, transaction quality and VoIP quality, and let the software constantly monitor millions of flows and let you know when even a single flow exceeds your SLAs.

As mentioned above, there's real cost associated with any kind of operational downtime, so avoiding or at least minimizing these issues is a NetOps priority. Therefore, it's critical to maintain a high-quality end-user experience for employees and customers. The powerful new analytics tools available today allow IT teams to anticipate network and application performance problems and react in real time. Rather than waiting for complaints, it's now possible to monitor every aspect of network traffic and performance at an incredibly granular level, making network problems much more visible even as the speed and volume of network traffic rises dramatically. The vision of network continuity all day, every day, across the entire network, is finally here.

Jay Botelho is Director of Engineering at LiveAction
Share this

The Latest

September 19, 2019

You must dive into various aspects or themes of services so that you can gauge authentic user experience. There are usually five main themes that the customer thinks of when experiencing a service ...

September 18, 2019

Service desks teams use internally focused performance-based metrics more than many might think. These metrics are essential and remain relevant, but they do not provide any insight into the user experience. To gain actual insight into user satisfaction, you need to change your metrics. The question becomes: How do I efficiently change my metrics? Then, how do you best go about it? ...

September 17, 2019

The skills gap is a very real issue impacting today's IT professionals. In preparation for IT Pro Day 2019, celebrated on September 17, 2019, SolarWinds explored this skills gap by surveying technology professionals around the world to understand their needs and how organizations are addressing these needs ...

September 16, 2019

Top performing organizations (TPOs) in managing IT Operations are experiencing significant operational and business benefits such as 5.9x shorter average Mean Time to Resolution (MTTR) per incident as compared to all other organizations, according to a new market study from Digital Enterprise Journal ...

September 12, 2019

Multichannel marketers report that mobile-friendly websites have emerged as a dominant engagement channel for their brands, according to Gartner. However, Gartner research has found that too many organizations build their mobile websites without accurate knowledge about, or regard for, their customer's mobile preferences ...

September 11, 2019

Do you get excited when you discover a new service from one of the top three public clouds or a new public cloud provider? I do. But every time you feel excited about new cloud offerings, you should also feel a twinge of fear. Because in the tech world, each time we introduce something new we also add a new point of failure for our application and potentially a service we are stuck with. This is why thinking about the long-tail cloud for your organization is important ...

September 10, 2019

A solid start to migration can be approached three ways — all of which are ladder up to adopting a Software Intelligence strategy ...

September 09, 2019

Many aren't doing the due diligence needed to properly assess and facilitate a move of applications to the cloud. This is according to the recent 2019 Cloud Migration Report which revealed half of IT leaders at banks, insurance and telecommunications companies do not conduct adequate risk assessments prior to moving apps over to the cloud. Essentially, they are going in blind and expecting everything to turn out ok. Spoiler alert: It doesn't ...

September 05, 2019

Research conducted by Aite Group uncovered more than 80 global eCommerce sites that were actively being compromised by Magecart groups, according to a new report, In Plain Sight II: On the Trail of Magecart ...

September 04, 2019

In this blog, I'd like to expand beyond the TAP and look at the role Packet Brokers play in an organization's visibility architecture. Here are 5 common mistakes that are made when deploying Packet Brokers, and how to avoid them ...