6 Reasons Every NetOps Team Should Use a Packet-Based Analytics Solution - Part 2
June 27, 2018

Jay Botelho
LiveAction

Share this

A new breed of solution has been born that simultaneously provides the precision of packet-based analytics with the speed of flow-based monitoring (at a reasonable cost). Here are 3 more reasons to use these new NPM/APM analytics solutions.

Start with 6 Reasons Every NetOps Team Should Use a Packet-Based Analytics Solution - Part 1

4. Reduce tool sprawl

Teams are sick of adding more and more tools. The new NPM/APM solutions consolidate key functionality and offer flexible new dashboards that allow teams to monitor the information that matters most to their organization and team. For example, monitor key applications like Office365, WebEx and Salesforce in a single dashboard that includes application performance, network performance, transaction quality and VoIP quality; metrics that in the past required several solutions from several vendors to achieve the same level of visibility.

5. Get an integrated packet view

It's not enough to just be notified of abnormalities and problems. When these happen, you need immediate access to the packets that matter so you can troubleshoot and remediate. Also, NetOps needs information on the worst-performing parts of their network. Many products only calculate and display averages of network metrics like latency, utilization and VoIP quality, which can obscure problems that only affect a small number of flows. For example, a typical network will have thousands if not tens of thousands of HTTP flows at any given moment. If only a few exhibit poor network latency, and the dashboard shows the average network latency for all HTTP (which many dashboards do), the few flows that exhibit poor network latency will be masked by the good performance of all of the other flows. This example illustrates the absolute need to be able to pick the worst flows, out of millions, at any given moment to make sure critical issues are not overlooked.

6. Monitor SaaS SLAs

Whether you're offering a service or using one, being able to validate the agreement is critical, especially if problems arise. Packet data doesn't lie, which means if you have that information, you have what's needed to ensure SLAs are being delivered. Using today's modern dashboards, you can set your SLA thresholds for network latency, application latency, transaction quality and VoIP quality, and let the software constantly monitor millions of flows and let you know when even a single flow exceeds your SLAs.

As mentioned above, there's real cost associated with any kind of operational downtime, so avoiding or at least minimizing these issues is a NetOps priority. Therefore, it's critical to maintain a high-quality end-user experience for employees and customers. The powerful new analytics tools available today allow IT teams to anticipate network and application performance problems and react in real time. Rather than waiting for complaints, it's now possible to monitor every aspect of network traffic and performance at an incredibly granular level, making network problems much more visible even as the speed and volume of network traffic rises dramatically. The vision of network continuity all day, every day, across the entire network, is finally here.

Jay Botelho is Director of Engineering at LiveAction
Share this

The Latest

October 21, 2021

Scaling DevOps and SRE practices is critical to accelerating the release of high-quality digital services. However, siloed teams, manual approaches, and increasingly complex tooling slow innovation and make teams more reactive than proactive, impeding their ability to drive value for the business, according to a new report from Dynatrace, Deep Cloud Observability and Advanced AIOps are Key to Scaling DevOps Practices ...

October 20, 2021

Over three quarters (79%) of database professionals are now using either a paid-for or in-house monitoring tool, according to a new survey from Redgate Software ...

October 19, 2021

Gartner announced the top strategic technology trends that organizations need to explore in 2022. With CEOs and Boards striving to find growth through direct digital connections with customers, CIOs' priorities must reflect the same business imperatives, which run through each of Gartner's top strategic tech trends for 2022 ...

October 18, 2021

Distributed tracing has been growing in popularity as a primary tool for investigating performance issues in microservices systems. Our recent DevOps Pulse survey shows a 38% increase year-over-year in organizations' tracing use. Furthermore, 64% of those respondents who are not yet using tracing indicated plans to adopt it in the next two years ...

October 14, 2021

Businesses are embracing artificial intelligence (AI) technologies to improve network performance and security, according to a new State of AIOps Study, conducted by ZK Research and Masergy ...

October 13, 2021

What may have appeared to be a stopgap solution in the spring of 2020 is now clearly our new workplace reality: It's impossible to walk back so many of the developments in workflow we've seen since then. The question is no longer when we'll all get back to the office, but how the companies that are lagging in their technological ability to facilitate remote work can catch up ...

October 12, 2021

The pandemic accelerated organizations' journey to the cloud to enable agile, on-demand, flexible access to resources, helping them align with a digital business's dynamic needs. We heard from many of our customers at the start of lockdown last year, saying they had to shift to a remote work environment, seemingly overnight, and this effort was heavily cloud-reliant. However, blindly forging ahead can backfire ...

October 07, 2021

SmartBear recently released the results of its 2021 State of Software Quality | Testing survey. I doubt you'll be surprised to hear that a "lack of time" was reported as the number one challenge to doing more testing, especially as release frequencies continue to increase. However, it was disheartening to see that a lack of time was also the number one response when we asked people to identify the biggest blocker to professional development ...

October 06, 2021

The role of the CIO is evolving with an increased focus on unlocking customer connections through service innovation, according to the 2021 Global CIO Survey. The study reveals the shift in the role of the CIO with the majority of CIO respondents stating innovation, operational efficiency, and customer experience as their top priorities ...

October 05, 2021

The perception of IT support has dramatically improved thanks to the successful response of service desks to the pandemic, lockdowns and working from home, according to new research from the Service Desk Institute (SDI), sponsored by Sunrise Software ...