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PagerDuty Announces Latest Release of Operations Cloud Platform

PagerDuty will add new agentic AI functionality across the PagerDuty Operations Cloud platform beginning with its Spring 25 release, which will help enterprises solve high-impact, mission-critical issues. 

The company also announced new packaging of its Incident Management products to deliver premium features, capabilities and value to PagerDuty customers.

With PagerDuty AI agents, powered by the PagerDuty Operations Cloud’s generative AI offering, PagerDuty Advance, organizations will be able to use agentic AI to reduce operating costs by automating repetitive tasks, mitigating risk by resolving incidents faster and increasing revenue by ensuring seamless customer experiences.

The company is building PagerDuty AI agents, starting with agents for site reliability engineering, operational insights and scheduling optimization. Beginning with the Spring 25 release, advanced AI agents will work with responders and autonomously resolve issues, empowering organizations to efficiently redeploy their resources towards higher-value work.

PagerDuty’s AI agents will include:  

  • Agentic Site Reliability Engineer: Will identify and classify operational issues, surfacing important context such as related or past issues and guiding responders with recommendations to accelerate resolution, thus mitigating business risk caused by operational disruption and enhancing the customer experience.
  • Agentic Operations Analyst: Will analyze data across an organization’s ecosystem of tools to identify patterns needed for strategic operational decisions, continuously improving operational and business efficiency.
  • Agentic Scheduler: Will preempt scheduling and availability conflicts by dynamically adjusting on-call shifts to ensure seamless responder coverage, driving faster resolution that can result in lower operational costs and positive customer impact.
  • AI use case library: To help PagerDuty customers realize the full potential of generative AI and agentic innovation, PagerDuty is launching a curated repository of field-tested AI prompts with relevant integrations. The use case library empowers customers to customize and combine generative AI prompts to address a wide range of mission-critical use cases and business challenges – ensuring fast time to value, guided by generative AI best practices.

“Operations leaders have high expectations for the business value of AI and automation,” said Jeffrey Hausman, chief product development officer at PagerDuty. “With the AI-powered PagerDuty Operations Cloud, teams can make smarter decisions, resolve critical issues faster and focus on top-level business priorities. We are excited to bring PagerDuty AI agents to market that will enable operations teams to gain time and efficiency, enabling them to focus on increasing revenues and improving customer satisfaction, while reducing operating costs.”

PagerDuty continues to invest in these relationships to ensure its customers can realize the benefits of the PagerDuty Operations Cloud:  

  • Slack AI Assistant - PagerDuty Advance’s generative AI capabilities can now be directly accessed within Slack’s AI partner ecosystem. The PagerDuty Slack assistant enables responders to work seamlessly with greater context and move decisively to resolve issues faster, efficiently mitigating risk and enhancing customer experience. PagerDuty is the only industry-leading IT operations platform selected as a launch partner in Slack’s AI Assistant inaugural program.
  • Zoom - Zoom and PagerDuty are collaborating to increase efficiency across IT and Engineering teams by applying generative AI to automatically summarize rich incident notes and post-incident reviews, speeding up organizational collaboration to resolve issues and learn faster to preempt future disruptions. The new Zoom real-time API integration will be available for early access in Q2.
  • Amazon Q - PagerDuty was the first incident management platform to integrate with Amazon Q Business, and PagerDuty will continue to expand that relationship with integration to the Amazon Q Data Accessor capability. Businesses use over 100 SaaS applications on average, often creating data silos that hinder AI’s potential to drive true operational resilience. Bringing PagerDuty Advance together with Amazon Q will unlock those silos and make that data actionable. For example, using data accessible by Amazon Q, PagerDuty Advance could analyze a medical device company's customer trial data, flag an anomaly, identify the root cause, and recommend the replacement of a faulty component before mass production. This AI-driven, integrated approach to operational transparency and resiliency could prevent costly recalls, lawsuits, and regulatory fines while preserving customer trust and ensuring safety and compliance. The Amazon Q and PagerDuty data integration will be available for early access in Q2.

PagerDuty is redefining its Business and Professional plans for Incident Management by including critical AI and automation capabilities across all paid tiers to deliver full end-to-end incident management for all customers. This new approach embeds select premium features within the Business and Professional plans for Incident Management, with a unified chat experience where teams can leverage the PagerDuty platform within a single interface. These updates deliver greater value at no additional cost, ensuring that all types of businesses grow seamlessly with PagerDuty while streamlining their operations across a scalable enterprise-grade platform.

The first PagerDuty AI agent will be available for early access in North America starting in the fiscal year Q2 of 2025.

The PagerDuty AI use case library is now generally available in all regions.

Unified chat experience and Incident Types are now generally available for PagerDuty Incident Management and Customer Service Operations customers.

The Slack AI Assistant with integrated PagerDuty Advance is now generally available in North America.

The Zoom real-time API PagerDuty integration will be available for early access in North America in Q2 of 2025.

The PagerDuty Advance and Amazon Q Data Accessor integration will be available for early access in North America in Q2 of 2025.

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PagerDuty Announces Latest Release of Operations Cloud Platform

PagerDuty will add new agentic AI functionality across the PagerDuty Operations Cloud platform beginning with its Spring 25 release, which will help enterprises solve high-impact, mission-critical issues. 

The company also announced new packaging of its Incident Management products to deliver premium features, capabilities and value to PagerDuty customers.

With PagerDuty AI agents, powered by the PagerDuty Operations Cloud’s generative AI offering, PagerDuty Advance, organizations will be able to use agentic AI to reduce operating costs by automating repetitive tasks, mitigating risk by resolving incidents faster and increasing revenue by ensuring seamless customer experiences.

The company is building PagerDuty AI agents, starting with agents for site reliability engineering, operational insights and scheduling optimization. Beginning with the Spring 25 release, advanced AI agents will work with responders and autonomously resolve issues, empowering organizations to efficiently redeploy their resources towards higher-value work.

PagerDuty’s AI agents will include:  

  • Agentic Site Reliability Engineer: Will identify and classify operational issues, surfacing important context such as related or past issues and guiding responders with recommendations to accelerate resolution, thus mitigating business risk caused by operational disruption and enhancing the customer experience.
  • Agentic Operations Analyst: Will analyze data across an organization’s ecosystem of tools to identify patterns needed for strategic operational decisions, continuously improving operational and business efficiency.
  • Agentic Scheduler: Will preempt scheduling and availability conflicts by dynamically adjusting on-call shifts to ensure seamless responder coverage, driving faster resolution that can result in lower operational costs and positive customer impact.
  • AI use case library: To help PagerDuty customers realize the full potential of generative AI and agentic innovation, PagerDuty is launching a curated repository of field-tested AI prompts with relevant integrations. The use case library empowers customers to customize and combine generative AI prompts to address a wide range of mission-critical use cases and business challenges – ensuring fast time to value, guided by generative AI best practices.

“Operations leaders have high expectations for the business value of AI and automation,” said Jeffrey Hausman, chief product development officer at PagerDuty. “With the AI-powered PagerDuty Operations Cloud, teams can make smarter decisions, resolve critical issues faster and focus on top-level business priorities. We are excited to bring PagerDuty AI agents to market that will enable operations teams to gain time and efficiency, enabling them to focus on increasing revenues and improving customer satisfaction, while reducing operating costs.”

PagerDuty continues to invest in these relationships to ensure its customers can realize the benefits of the PagerDuty Operations Cloud:  

  • Slack AI Assistant - PagerDuty Advance’s generative AI capabilities can now be directly accessed within Slack’s AI partner ecosystem. The PagerDuty Slack assistant enables responders to work seamlessly with greater context and move decisively to resolve issues faster, efficiently mitigating risk and enhancing customer experience. PagerDuty is the only industry-leading IT operations platform selected as a launch partner in Slack’s AI Assistant inaugural program.
  • Zoom - Zoom and PagerDuty are collaborating to increase efficiency across IT and Engineering teams by applying generative AI to automatically summarize rich incident notes and post-incident reviews, speeding up organizational collaboration to resolve issues and learn faster to preempt future disruptions. The new Zoom real-time API integration will be available for early access in Q2.
  • Amazon Q - PagerDuty was the first incident management platform to integrate with Amazon Q Business, and PagerDuty will continue to expand that relationship with integration to the Amazon Q Data Accessor capability. Businesses use over 100 SaaS applications on average, often creating data silos that hinder AI’s potential to drive true operational resilience. Bringing PagerDuty Advance together with Amazon Q will unlock those silos and make that data actionable. For example, using data accessible by Amazon Q, PagerDuty Advance could analyze a medical device company's customer trial data, flag an anomaly, identify the root cause, and recommend the replacement of a faulty component before mass production. This AI-driven, integrated approach to operational transparency and resiliency could prevent costly recalls, lawsuits, and regulatory fines while preserving customer trust and ensuring safety and compliance. The Amazon Q and PagerDuty data integration will be available for early access in Q2.

PagerDuty is redefining its Business and Professional plans for Incident Management by including critical AI and automation capabilities across all paid tiers to deliver full end-to-end incident management for all customers. This new approach embeds select premium features within the Business and Professional plans for Incident Management, with a unified chat experience where teams can leverage the PagerDuty platform within a single interface. These updates deliver greater value at no additional cost, ensuring that all types of businesses grow seamlessly with PagerDuty while streamlining their operations across a scalable enterprise-grade platform.

The first PagerDuty AI agent will be available for early access in North America starting in the fiscal year Q2 of 2025.

The PagerDuty AI use case library is now generally available in all regions.

Unified chat experience and Incident Types are now generally available for PagerDuty Incident Management and Customer Service Operations customers.

The Slack AI Assistant with integrated PagerDuty Advance is now generally available in North America.

The Zoom real-time API PagerDuty integration will be available for early access in North America in Q2 of 2025.

The PagerDuty Advance and Amazon Q Data Accessor integration will be available for early access in North America in Q2 of 2025.

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AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...