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PagerDuty Copilot Adds Slack-Based GenAI Assistant

PagerDuty announced a new addition to PagerDuty Copilot, the Company’s family of previously announced assistive automation capabilities for the PagerDuty Operations Cloud.

The PagerDuty Operations Cloud combines Incident Management, AIOps, Automation, and Customer Service Operations in a flexible, easy-to-use platform designed for mission-critical, time-sensitive, high-impact work across IT, DevOps, security, and business teams. The latest PagerDuty Copilot offering is a Slack-based, generative AI assistant that delivers helpful insight across the entire incident lifecycle.

From drafting postmortems to authoring automation jobs, PagerDuty Copilot acts as an expert partner to PagerDuty users and reduces the burden of repetitive and time-consuming tasks. The intuitive engagement model delivers a consumer-style simplicity to the critical work managed by the PagerDuty Operations Cloud – unlocking the full value of AI and automation to improve the efficiency of managing complex digital operations across the digital enterprise.

The Slack-based generative AI assistant, available for early access, empowers users with contextual support surrounding an issue, helps to identify the contributing factors/problem isolation, and suggests paths for remediation, resulting in faster resolution.

Responders can interact with the assistant while investigating probable cause by surfacing change events, suggested paths for remediation, and additional insights to guide toward resolution. PagerDuty Copilot can answer questions like, “What happened?,” “What changed?,” and “What’s the customer impact?,” removing some of the mental load on responders and automating time-intensive tasks. The natural language, Slack-based interface inserts the power of the PagerDuty Operations Cloud directly into the flow of where operations work happens, while intelligently performing time-consuming tasks, enabling users to build automation jobs and connect and analyze information from multiple sources.

By bringing humans and this technology together, PagerDuty’s Copilot equips operations teams with automation and AI that help resolve revenue-impacting issues, resulting in a better customer experience.

“The speed and power in which generative AI can surface information and actionable insights represent a once-in-a-generation technological shift,” said Tim Armandpour, Chief Technology Officer at PagerDuty. “Building upon our deep expertise in operations, PagerDuty Copilot provides our customers with a depth of expert skills they need today to solve their challenges.”

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PagerDuty Copilot Adds Slack-Based GenAI Assistant

PagerDuty announced a new addition to PagerDuty Copilot, the Company’s family of previously announced assistive automation capabilities for the PagerDuty Operations Cloud.

The PagerDuty Operations Cloud combines Incident Management, AIOps, Automation, and Customer Service Operations in a flexible, easy-to-use platform designed for mission-critical, time-sensitive, high-impact work across IT, DevOps, security, and business teams. The latest PagerDuty Copilot offering is a Slack-based, generative AI assistant that delivers helpful insight across the entire incident lifecycle.

From drafting postmortems to authoring automation jobs, PagerDuty Copilot acts as an expert partner to PagerDuty users and reduces the burden of repetitive and time-consuming tasks. The intuitive engagement model delivers a consumer-style simplicity to the critical work managed by the PagerDuty Operations Cloud – unlocking the full value of AI and automation to improve the efficiency of managing complex digital operations across the digital enterprise.

The Slack-based generative AI assistant, available for early access, empowers users with contextual support surrounding an issue, helps to identify the contributing factors/problem isolation, and suggests paths for remediation, resulting in faster resolution.

Responders can interact with the assistant while investigating probable cause by surfacing change events, suggested paths for remediation, and additional insights to guide toward resolution. PagerDuty Copilot can answer questions like, “What happened?,” “What changed?,” and “What’s the customer impact?,” removing some of the mental load on responders and automating time-intensive tasks. The natural language, Slack-based interface inserts the power of the PagerDuty Operations Cloud directly into the flow of where operations work happens, while intelligently performing time-consuming tasks, enabling users to build automation jobs and connect and analyze information from multiple sources.

By bringing humans and this technology together, PagerDuty’s Copilot equips operations teams with automation and AI that help resolve revenue-impacting issues, resulting in a better customer experience.

“The speed and power in which generative AI can surface information and actionable insights represent a once-in-a-generation technological shift,” said Tim Armandpour, Chief Technology Officer at PagerDuty. “Building upon our deep expertise in operations, PagerDuty Copilot provides our customers with a depth of expert skills they need today to solve their challenges.”

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AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...