PagerDuty Expands Partner Program
May 07, 2020
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PagerDuty launched the expanded PagerDuty Partner Programs for System Integrators (SIs), Consultancies and Managed Service Providers (MSPs) to help companies scale their digital transformation initiatives.

The new Solution Partner and MSP Partner Programs enable leading global and regional IT services, consulting and business solutions organizations to provide reselling, professional, and managed services worldwide. Through these partnerships, PagerDuty’s customers can maximize the value of its platform implementation from incident management to digital operations transformation, in an era where speed, productivity, and user experiences matter most.

“Many of today’s enterprises still have operations that are largely manual and reactive. To succeed in our digital world, they need to become real-time, automated and proactive,” said Jukka Alanen, SVP Business Development and Corporate Strategy, PagerDuty. “Many organizations also lack the in-house resources and expertise to make this shift. Through this new program and strong network of partners, we can help transform and mature their digital operations, processes and practices, and serve more organizations globally, faster and more efficiently.”

The program’s partners bring a rich mix of solution, industry vertical and geographic expertise to serve unique and complex needs across DevOps, ITOps, CloudOps, AIOps, Customer Service, Security Operations, and Industrial Ops. The program offers support across all parts of real-time digital operations, including detecting and understanding issues, responding, orchestrating, and automating real-time work, as well as continually analyzing and improving operations.

PagerDuty’s Solution Partner and MSP Partner Programs help support digital transformation initiatives through:

- Customized, strategic support: Plan, design and implement operational transformation initiatives for each organization’s specific needs

- Resources and expertise: Bring expert resources and capacity, technical know-how, program management and understanding of a client’s unique needs

- Education and Training: Provide expertise, training and best practices for joint customers

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