PagerDuty for Cloud Operations Launched
December 03, 2019
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PagerDuty announced PagerDuty for Cloud Operations, a new solution to help IT and DevOps teams transform their operations practices and capabilities as they move applications and services to the cloud.

The solution helps companies accelerate their journey across the cloud adoption lifecycle from workload migration to cloud-native applications, microservices, and serverless. The combination of PagerDuty’s platform and integrations with Amazon Web Services (AWS) solutions allows teams to automatically detect incidents, respond in real time, and automate their workflows. PagerDuty and AWS customers can benefit from improved ability to prevent outages, a better customer experience, and increased team productivity.

“Traditional operations management approaches don’t meet what organizations need as they migrate workloads to the cloud, develop new cloud-native applications, and adopt containers, microservices, and serverless computing,” said Jukka Alanen, SVP Business Development and Corporate Strategy, PagerDuty. “PagerDuty for Cloud Operations brings a new operations management model, focused on real-time, automated, and intelligent operations, which enables organizations to maximize their cloud adoption.”

The core components of PagerDuty for Cloud Operations include:

- PagerDuty’s digital operations management platform, which enables teams to detect and understand incidents and other time-sensitive issues, respond in real time, orchestrate and automate workflows, and continuously learn, analyze, and improve operations. This platform and the additional products such as Event Intelligence, Modern Incident Response, and Analytics are designed for both cloud-native operations as well as a hybrid of cloud and on-premises operations.

- Joint integrations between PagerDuty and AWS services that automate visibility and workflows and enable real-time actions based on machine signals from cloud services and applications. These integrations include:
* Monitoring: Amazon CloudWatch, AWS Personal Health Dashboard
* Management and Automation: Amazon EventBridge
* Security: AWS Security Hub, Amazon GuardDuty, AWS CloudTrail

- PagerDuty’s Digital Operations Maturity Model, which provides benchmarking data and best practices for organizations to help transform their operations as part of their cloud adoption journey. The maturity model helps organizations move from manual, reactive operations toward automated, proactive operations, aligned with what is needed for the cloud.

- Solution architecting experience, building on thousands of shared customers between AWS and PagerDuty, with reference architectures, technical integration guidance, and best practices.

PagerDuty for Cloud Operations is available for PagerDuty Business and Digital Operations customers.

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