PagerDuty announced a new integration with Zoom Video Communications enabling DigitalOps teams to quickly initiate Zoom meetings from within the PagerDuty platform, in one click.
With the new Zoom and PagerDuty integration anyone in the incident response team can assemble people in the moment, or via a prescribed runbook response, without having to set up formal meetings and send invitations via email and chat.
Rachel Obstler, VP of Product at PagerDuty, said: “On average, digital operations teams are experiencing 40% more incidents than five months ago — with some verticals experiencing up to 11 times the normal number of incidents pre-pandemic. Seconds matter and this new Zoom integration enables PagerDuty customers to truly respond in real-time, which is a game changer for successful digital operations management.”
Key features of PagerDuty’s Zoom integration include:
- Complete automation – Through PagerDuty Response Plays automatically create a Zoom meeting upon an incident being triggered to ensure the right people are notified.
- Guaranteed notifications – Ensure remote IT and digital operations management teams receive incident and meeting notifications — wherever they are — via the collaboration tools of their choice.
- Join from virtually anywhere – Easily join the PagerDuty bridge without needing to hang up and dial-in again. Access dial-in information via SMS messages or through the mobile app.
- Minimize delays – Users can mobilize a response — not just incident commanders — giving teams a head start even if other team members are delayed.
Oded Gal, Chief Product Officer, Zoom, said: “Zoom has become an essential part of everyday work, it’s only natural that it be further automated through PagerDuty, so that people can immediately address issues in the moment.”
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