PagerDuty announced Operations Health Management Service (OHMS), a new analytics-driven managed service focused on empowering organizations to measurably improve their operations by prioritizing the health of their employees.
As a part of PagerDuty’s comprehensive portfolio of analytic capabilities, OHMS generates actionable human factor telemetry and industry peer benchmarks, combined with an expert service advisory practice, to empower businesses like SendGrid and SPS Commerce to evaluate and enhance the work-life balance of employees tasked with developing, maintaining and supporting digital services.
Leveraging OHMS, business leaders can proactively manage the health and well-being of their employees using the Operations Health Scores. Doing so results in improved employee retention, reduced costs for recruiting and training talent, and enhanced service delivery and customer satisfaction.
With the cost of replacing just one skilled IT professional reaching $300,0001, it is critical that companies find ways to prioritize HumanOps. PagerDuty OHMS effectively does this by analyzing the data of people’s health with the notification data flowing through an organization. Through the OHMS offering, businesses gain insights around organizational improvements and processes to fix the services causing degradations in health.
Key features include:
- Data-driven health scores: Using a total of 15 health indicators such as frequency of sleep interruptions and time-of-day notifications, the OHMS health score algorithm assigns a score of 0 to 100 for each employee, team, and service by day, week, month, and year. The OHMS Operations Health Score provides a measure of organizational health, empowering businesses to analyze operational maturity and show progress towards departmental and corporate goals.
- Industry and peer benchmarking: PagerDuty has collected anonymized performance data over the last several years across 53 industry verticals, providing businesses with a frame of reference to evaluate their operations health.
- Operations optimization: OHMS diagnoses the sources of health degradation, and recommends tailored solutions that can include process improvements, enabling specific PagerDuty features, updating workflows to follow best practices, and identifying and fixing services causing disruptions.
“The best modern software development organizations are those that understand that human factors such as the health and happiness of their employees are as important as technology in producing high quality software at velocity,” said Stephen O’Grady, Principal Analyst with RedMonk. “With its Operations Health Management offering, PagerDuty is attempting to help give IT professionals an improved work/life balance which in turn provides their employers with more productive employees.”
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