PagerDuty Operations Cloud Adds New Capabilities
May 22, 2024
Share this

PagerDuty launched new capabilities and upgrades for the PagerDuty Operations Cloud.

The new capabilities are critical to enterprises that are modernizing their operations centers, standardizing automation practices, transforming incident management, and automating their remote-location operations. Now teams can take advantage of AI and automation and more powerful end-to-end incident management capabilities to anticipate, identify and resolve operational issues more quickly than ever.

The PagerDuty Operations Cloud combines Incident Management, AIOps, Automation, Customer Service Operations and PagerDuty Copilot (early access) into a flexible, easy-to-use platform designed for mission-critical, time-sensitive, high-impact work across IT, DevOps, security and business teams. The platform is enhanced by APIs that allow organizations to integrate with multiple technology stacks, delivering reliable availability for operational transformation.

“To remain competitive, companies must innovate rapidly and deliver an always-on, immediate digital experience that consumers expect. With the massive amount of noise coming in across teams and tools, it’s challenging to act quickly when your teams are mired in antiquated systems and manual processes, especially at scale,” said Jeffrey Hausman, Chief Product Development Officer at PagerDuty. “The PagerDuty Operations Cloud makes it easy for business and IT leaders to cross the operational chasm by giving them advanced AI and automation capabilities to address some of the most complex, cross-functional processes of enterprise operations, which frees up time and resources to focus on the most mission-critical work to drive their business.”

PagerDuty Copilot (early access) — the generative AI assistant embedded in the PagerDuty Operations Cloud — augments and scales operations teams with AI and automation to manage mission-critical work faster and more effectively. By interpreting the results of automated diagnostics, providing responders with helpful incident context, drafting status updates and generating drafts of post-incident reviews with the click of a button, PagerDuty Copilot allows teams to eliminate time-consuming and repetitive tasks so they can focus on high-priority needs. If the user asks PagerDuty Copilot to generate a post-incident review, it can generate a draft in seconds — reduced from the hours it typically takes.

In addition, PagerDuty Copilot can provide a quick synopsis of the incident through simple prompts, which creates a summary view of the incident. Responders coming into incidents can leverage PagerDuty generative AI to rapidly summarize incident details, Slack notes and customer impact in a moment. PagerDuty Copilot saves responders precious time because they no longer need to spend time collecting dispersed data points and important details.

PagerDuty Operations Console (early access), the latest AIOps offering, serves as a single source of truth on newly created incidents, providing a live, shared view of operational health. Flexible filters ensure issues are immediately discoverable so that network operations center (NOC) and ITOps teams can triage and take action on issues quickly to minimize business impact and protect customer experience. Teams can accelerate triage and resolution using valuable context surfaced directly in a single view, including the impact of an issue, key insights, the ability to run automated diagnostics, recommended actions, and the ability to predict the next likely incident.

PagerDuty Automation helps organizations standardize operations, improve efficiency, and enhance customer experiences by connecting and automating critical work across teams, systems and environments. PagerDuty Workflow Automation allows both developers and non-developers to fully automate complex and manual operations processes — including human steps such as gathering approvals, making decisions or providing updates — and can leverage runbooks in PagerDuty Runbook Automation as part of the process. As a result, teams reduce risks associated with human error and see dramatic improvements in operational efficiencies.

New capabilities for PagerDuty Runbook Automation enable organizations to build, deploy, run and manage automation jobs at scale to standardize automation across the business. Project-based runner management (early access) helps organizations increase the adoption of automation while allowing each team to operate efficiently within their particular technical requirements and dependencies.

PagerDuty Incident Management - an enterprise-grade solution that unites PagerDuty’s industry-leading incident management product with the power of Jeli’s innovative post-incident review capabilities into a single end-to-end offering. PagerDuty empowers organizations to standardize processes with guided remediation and automated workflows directly from Slack, turning every incident into an opportunity to learn and improve. The dynamic narrative builder can drag content from Slack directly into post-incident review. Incident analysis is critical to identify patterns for what happened and why so that teams can adjust processes and avoid repeat issues. This sets organizations up with a more proactive approach to managing incidents that can deliver more resilient operations over time.

The PagerDuty Operations Console is currently in Early Access and will be generally available in Q3 of 2024.

Workflow Automation is generally available.

Runbook Automation’s project-based runner management is currently in Early Access and will be generally available in Q3 of 2024.

PagerDuty Copilot is currently in Early Access and will be generally available in Q3 of 2024.

Enterprise plan for PagerDuty Incident Management, including Jeli Post-Incident Reviews, is generally available.

Share this

The Latest

June 13, 2024

As organizations continue to navigate their digital transformation journeys, the need for efficient, secure, and scalable data movement strategies has never been more critical ... In an era when enterprise IT landscapes are continually evolving, the strategic movement of data has become a cornerstone of maintaining agility, competitive edge, and operational efficiency ...

June 12, 2024

In May, New Relic published the State of Observability for IT and Telecommunications Report to share insights, statistics, and analysis on the adoption and business value of observability for the IT and telecommunications industries. Here are five key takeaways from the report ...

June 11, 2024
Over the past decade, the pace of technological progress has reached unprecedented levels, where fads both quickly rise and shrink in popularity. From AI and composability to augmented reality and quantum computing, the toolkit of emerging technologies is continuing to expand, creating a complex set of opportunities and challenges for businesses to address. In order to keep pace with competitors, avoiding new models and ideas is not an option. It's critical for organizations to determine whether an idea has transformative properties or is just a flash in the pan — a challenge tackled in Endava's new 2024 Emerging Tech Unpacked Report ...
June 10, 2024

The rapidly evolving nature of the industry, particularly with the recent surge in generative AI, can catch firms off-guard, leaving them scrambling to adapt to new trends without the necessary funds ... This blog will discuss effective strategies for optimizing cloud expenses to free up funds for emerging AI technologies, ensuring companies can adapt and thrive without financial strain ...

June 06, 2024

Software developers are spending more than 57% of their time being dragged into "war rooms" to solve application performance issues, rather than investing their time developing new, cutting-edge software applications as part of their organization's innovation strategy, according to a new report from Cisco ...

June 05, 2024

Generative Artificial Intelligence (GenAI) is continuing to see massive adoption and expanding use cases, despite some ongoing concerns related to bias and performance. This is clear from the results of Applause's 2024 GenAI Survey, which examined how digital quality professionals use and experience GenAI technology ... Here's what we found ...

June 04, 2024

Many times customers want to know why their measured performance doesn't match the speed advertised (by the platform vendor, software vendor, network vendor, etc). Assuming the advertised speeds are (a) within the realm of physical possibility and obeys the laws of physics, and (b) are real achievable speeds and not "click-bait," there are at least ten reasons for being unable to achieve advertised speeds. In situations where customer expectations and measured performance don't align, use the following checklist to help determine the reason(s) why ...

June 03, 2024

With so many systems potentially impacting applications performance, it is critical to find ways to separate insights from data that is often white noise. When cross-functional teams have clear alignment on what KPIs matter to them and their users' experiences, they can implement tools and processes that best support them. In the end, there must be collective ownership ...

May 30, 2024

Companies are struggling with the challenges posed by technical debt within their increasingly complex software architectures. As a result, nearly eight in ten (77%) organizations have implemented enterprise-wide initiatives to directly address technical debt ...

May 29, 2024

Nearly half (44%) of IT leaders surveyed believe their organizations are fully set up to realize the benefits of AI, according to Architect an AI Advantage, a report commissioned by Hewlett Packard Enterprise (HPE). The report reveals critical gaps in their strategies ...