PagerDuty Process Automation On Prem 4.0 and PagerDuty Runbook Automation Released
March 22, 2022
Share this

PagerDuty announced two new product releases, PagerDuty Process Automation On Prem 4.0, the platform powering the PagerDuty Process Automation portfolio, and PagerDuty Runbook Automation, a software as a service offering that provides the same capabilities and value that customers have come to depend upon from the On Prem version.

As organizations mature their digital strategies and seek to maximize DevOps practices, automation offers greater productivity and efficiency. PagerDuty solutions bring automation to departments and functions across the enterprise, helping to manage unpredictable, unstructured and time-sensitive work.

With the ongoing digitization of operations, application production has outpaced the capacity of technical workers including IT, SREs, and developers. The PagerDuty Process Automation portfolio, formerly known as the Rundeck® product line, allows enterprises to infuse automation into their business and IT operations, and adopt proactive and preventive approaches to digital operations across disparate environments. This enables strained DevOps and IT Engineers to spend less time on manual work and more time innovating.

“Successful companies need operations that function with cloud agility,” said Sean Scott, Chief Product Officer at PagerDuty. “PagerDuty Process Automation helps companies accelerate their digital operations along the spectrum of ticket time to human time and ultimately moving more work to machine time. The world’s largest companies as well as even one person dev shops use PagerDuty to anticipate and manage their most critical work, and we will continue innovating to make complex process automation more accessible, agile, and scalable.”

Version 4.0 of PagerDuty Process Automation includes new functionality that securely spans between a company’s disparate environments to enable execution of end-to-end processes, such as adding new customer accounts into globally deployed systems. PagerDuty Runbook Automation is a new Software as a Service based on PagerDuty Process Automation, focused on helping customers replace manual or disconnected tasks documented in runbooks or wikis with self-service automated workflows. These new offerings, as part of the PagerDuty Process Automation product suite, power PagerDuty’s mission to drive automation throughout the enterprise.

PagerDuty Process Automation On Prem 4.0: The full platform powering the PagerDuty Process Automation portfolio, the newly released version 4.0 rolls up numerous security, stability, and usability enhancements. 4.0 brings significant enhancements in distributed execution capabilities. It’s now simple to securely handle incident response or service request use cases across large geographically distributed infrastructure, high-scale single tenant architectures, or where “zero trust” communication is mandated between secure environments.

PagerDuty Runbook Automation: This new Software as a Service offer based on the PagerDuty Process Automation platform enables customers to standardize and automate runbook procedures and delegate them as self-service operations. PagerDuty Runbook Automation lets customers get started quickly to deliver automated processes that are highly secure and available without having to manage automation infrastructure.

Share this

The Latest

June 23, 2022

Digital businesses don't invest in monitoring for monitoring's sake. They do it to make the business run better. Every dollar spent on observability — every hour your team spends using monitoring tools or responding to what they reveal — should tie back directly to business outcomes: conversions, revenues, brand equity. If they don't? You might be missing the forest for the trees ...

June 22, 2022

Every day, companies are missing customer experience (CX) "red flags" because they don't have the tools to observe CX processes or metrics. Even basic errors or defects in automated customer interactions are left undetected for days, weeks or months, leading to widespread customer dissatisfaction. In fact, poor CX and digital technology investments are costing enterprises billions of dollars in lost potential revenue ...

June 21, 2022

Organizations are moving to microservices and cloud native architectures at an increasing pace. The primary incentive for these transformation projects is typically to increase the agility and velocity of software release and product innovation. These dynamic systems, however, are far more complex to manage and monitor, and they generate far higher data volumes ...

June 16, 2022

Global IT teams adapted to remote work in 2021, resolving employee tickets 23% faster than the year before as overall resolution time for IT tickets went down by 7 hours, according to the Freshservice Service Management Benchmark Report from Freshworks ...

June 15, 2022

Once upon a time data lived in the data center. Now data lives everywhere. All this signals the need for a new approach to data management, a next-gen solution ...

June 14, 2022

Findings from the 2022 State of Edge Messaging Report from Ably and Coleman Parkes Research show that most organizations (65%) that have built edge messaging capabilities in house have experienced an outage or significant downtime in the last 12-18 months. Most of the current in-house real-time messaging services aren't cutting it ...

June 13, 2022
Today's users want a complete digital experience when dealing with a software product or system. They are not content with the page load speeds or features alone but want the software to perform optimally in an omnichannel environment comprising multiple platforms, browsers, devices, and networks. This calls into question the role of load testing services to check whether the given software under testing can perform optimally when subjected to peak load ...
June 09, 2022

Networks need to be up and running for businesses to continue operating and sustaining customer-facing services. Streamlining and automating network administration tasks enable routine business processes to continue without disruption, eliminating any network downtime caused by human error or other system flaws ...

June 08, 2022

Enterprises have had access to various Project and Portfolio Management (PPM) tools for quite a few years, to guide in their project selection and execution lifecycle. Yet, in spite of the digital evolution of management software, many organizations still fail to construct an effective PPM plan or utilize cutting-edge management tools ...

June 07, 2022

It has become increasingly difficult for DevOps and SRE teams to minimize the impact of issues and ensure high-quality end-user experiences. In this blog, I'm going to propose a new approach to support real-time use cases — edge observability — that enables you to detect issues as they occur and resolve them in minutes ...