PagerDuty launched two new products to extend its digital operations management platform: PagerDuty Visibility and PagerDuty Analytics.
PagerDuty Visibility provides IT leaders, technical responders, and business owners a shared, real-time view into operational health that impacts both consumers and business.
PagerDuty Visibility enables both responders and business owners to receive context into digital disruptions in real time. This empowers the issue owner to prioritize efforts based on business and customer outcomes and accurately communicate business impact and operational health to the affected teams. The product reduces the painful and expensive gap in alignment between IT and the business. By simplifying service alignment and providing on-the-go insights around real-time customer impact, teams can immediately align their efforts and connect technical issues to business outcomes and prioritize the right actions accordingly.
PagerDuty Visibility equips business leaders with a live dashboard that can also be viewed on mobile. The operations dashboard provides technical leaders with a view of current system status. The product maps business and technical services to each other to bridge the gap from technical ownership to customer impact. Team leaders can now quantify the real-time impact of incidents on customers and on the business while notifying stakeholders with understandable business context.
“PagerDuty Visibility replaces disparate tools and allows incident commanders to drive GE Digital toward a communication transformation,” said Ben Hwang, GE Digital, Cloud Automation Leader. “By separating the conversation between business stakeholders and technical teams, the PagerDuty Visibility product allows GE to manage business situational awareness without compromising incident triage momentum.”
PagerDuty Analytics provides operational insights for business and technical leaders by combining machine and human response data collected over time to drive better business outcomes.
“Every business is engaged in some form of digital transformation, with the focus on delivering delightful digital brand experiences,” said Rachel Obstler, VP of Product at PagerDuty. “Leaders need new proactive solutions that connect operational performance to customer and business impact. PagerDuty Visibility and PagerDuty Analytics provide actionable information so business and technical teams can deliver best-in-class customer experiences.”
PagerDuty Analytics unlocks actionable insights by combining machine and human response data with domain expertise to optimize process effectiveness and improve business outcomes.
PagerDuty Analytics includes prebuilt, modern metrics (e.g., mean time to mobilize, time without major incident, cost of response, and more), prescriptive dashboards, and self-service analytics coupled with industry best practices and peer benchmarking. Insights offered by this product align with the new PagerDuty digital operations maturity model to help customers drive better business results.
While PagerDuty Visibility is focused on real-time situational awareness, PagerDuty Analytics focuses on trends over time. The product leverages real-time data enabling leaders and teams to rapidly learn and improve overall operations, service delivery, and team health. The product is purpose-built to support all levels of the organization, from individual delivery teams to large groups within the company.
“Teams are increasingly overwhelmed due to rapidly proliferating systems complexity, and require insights that help them assess how issues impact the business, both in real time and over time,” said Nancy Gohring, Senior Analyst, 451 Research. “By understanding the health of services and teams through the lens of operations work, they are better empowered to close the feedback loop and prioritize the things that matter to improve business outcomes.”
PagerDuty Visibility is available now and PagerDuty Analytics is available for early access.
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