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Survey Results: The Enterprise Struggle With Transaction Availability

If IT operations and support teams seem a bit frazzled these days, it’s perfectly understandable.

They’re constantly being plowed under by the weight of managing multiple mission-critical application technologies that grow more complex by the day. The increasing demand for virtualization, private cloud, composite applications and other “must haves” add to the burden. They’re enhancing the agile, vibrant quality of organizations, but presenting new difficulties for IT Operations.

These are the people who get the frantic calls when things “don’t work right.” They’d like to take a more proactive approach, to spot trouble before transactions and the end user experience are disrupted. Unfortunately, enterprise IT Operations teams too often learn about these problems only after the damage is done. That’s because they’re running 21st Century technologies, but they’re stuck with yesterday’s management tools.

Whether infrastructure monitoring frameworks, log analyzers, or technology specific (silo) tools, these management products can’t tie the infrastructure and technology component management data to the applications and transactions that depend on them. These approaches have created a management data gap, which was highlighted by our recent survey.

Survey Says ...

At BlueStripe, we surveyed 126 IT operations and production support executives at enterprise-level organizations. We were interested about the range of applications they’re responsible for and the most pressing challenges they face. We wanted to know if their management tools were effective enough for them to do their jobs.

The executives responded with a clear “no” on the latter inquiry. Here’s a summary of the survey results:

Application transaction systems have become more complex. How complex? 84 percent of companies have five or more major technologies within their applications, and 64 percent of organizations juggle a staggering seven or more. Note the use of the word “major,” here because applications are no longer as simplistic as a Web server, App server and Database. The drive for better CRM, ERP, BI, e-Commerce and other innovations represent a new order that demands far more command over performance than in the past.

Management tools can’t keep up. 77% of respondents had invested in at least 3 different tools to get control of transaction performance and availability. Even with that level of investment, the majority of executives (roughly six-of-ten) lamented that their tools still fail to work with all the technologies used in the applications.

These circumstances are leading to serious difficulties: 64 percent of our survey participants say that it takes far too long to resolve business-impacting application outages and/or slowdowns. And throwing more tools at the problem doesn’t seem to help. For those respondents that have invested in 3+ tools, the response rate rises to 71%.

Nobody likes surprises, but they still occur. Nearly half of survey respondents say they still only hear about application performance problems when users call in to complain.

The costs of application problems add up: Production transaction problems not only have costs in lost revenue and poor customer satisfaction, but they also halt strategic projects by drawing the Operations team in to solve the problems.

The abundance of major technologies now present in application systems creates a long, interconnected string of co-dependencies, and those co-dependencies are pushing IT Operations to the breaking point. Sixty-one percent of our survey’s participants say their existing application and transaction management products cannot quickly pinpoint the source of trouble. In fact, more than half said their management solutions cannot even support all the technologies that transactions depend upon.

Even those that had all their technologies covered by their tools still couldn’t pinpoint problems because a technology-silo approach can’t deliver data to understand how multiple silos work together to deliver a service.

The Solution

These companies need a new kind of solution, an automatic and dynamic one that establishes deep visibility into how transactions perform within the context of the entire application system. Even when a single transaction crosses dozens (or even hundreds) of servers working together, this context allows IT staff to correct flaws quickly.

It’s empowering for Operations teams when they know that dynamic mapping enables them to understand where transactions go and where they get stuck, regardless of the platform.

More importantly, when they can isolate the root cause of most problems themselves, the result is an entirely transformed IT department that can operate more efficiently and deliver higher performance transactions. Gone is the extensive, piecemeal search for the culprit in the system – one that takes far too much time as the phone rings off the hook with angry calls from users.

Such a change will certainly go a long way toward putting a smile on the face of those IT operations people charged with managing those 21st century IT systems.

About Vic Nyman

Vic Nyman is co-founder/COO of BlueStripe Software, a Research Triangle Park, N.C.-based application/transaction performance management solutions provider. Prior to BlueStripe, Nyman served as chairman/CEO of Relicore in the ITSM discovery/configuration management market and led Relicore to a successful merger with Symantec in 2006.

Related Links:

bluestripe.com

Enterprises Still Struggling with Transaction Availability Says BlueStripe Survey

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Survey Results: The Enterprise Struggle With Transaction Availability

If IT operations and support teams seem a bit frazzled these days, it’s perfectly understandable.

They’re constantly being plowed under by the weight of managing multiple mission-critical application technologies that grow more complex by the day. The increasing demand for virtualization, private cloud, composite applications and other “must haves” add to the burden. They’re enhancing the agile, vibrant quality of organizations, but presenting new difficulties for IT Operations.

These are the people who get the frantic calls when things “don’t work right.” They’d like to take a more proactive approach, to spot trouble before transactions and the end user experience are disrupted. Unfortunately, enterprise IT Operations teams too often learn about these problems only after the damage is done. That’s because they’re running 21st Century technologies, but they’re stuck with yesterday’s management tools.

Whether infrastructure monitoring frameworks, log analyzers, or technology specific (silo) tools, these management products can’t tie the infrastructure and technology component management data to the applications and transactions that depend on them. These approaches have created a management data gap, which was highlighted by our recent survey.

Survey Says ...

At BlueStripe, we surveyed 126 IT operations and production support executives at enterprise-level organizations. We were interested about the range of applications they’re responsible for and the most pressing challenges they face. We wanted to know if their management tools were effective enough for them to do their jobs.

The executives responded with a clear “no” on the latter inquiry. Here’s a summary of the survey results:

Application transaction systems have become more complex. How complex? 84 percent of companies have five or more major technologies within their applications, and 64 percent of organizations juggle a staggering seven or more. Note the use of the word “major,” here because applications are no longer as simplistic as a Web server, App server and Database. The drive for better CRM, ERP, BI, e-Commerce and other innovations represent a new order that demands far more command over performance than in the past.

Management tools can’t keep up. 77% of respondents had invested in at least 3 different tools to get control of transaction performance and availability. Even with that level of investment, the majority of executives (roughly six-of-ten) lamented that their tools still fail to work with all the technologies used in the applications.

These circumstances are leading to serious difficulties: 64 percent of our survey participants say that it takes far too long to resolve business-impacting application outages and/or slowdowns. And throwing more tools at the problem doesn’t seem to help. For those respondents that have invested in 3+ tools, the response rate rises to 71%.

Nobody likes surprises, but they still occur. Nearly half of survey respondents say they still only hear about application performance problems when users call in to complain.

The costs of application problems add up: Production transaction problems not only have costs in lost revenue and poor customer satisfaction, but they also halt strategic projects by drawing the Operations team in to solve the problems.

The abundance of major technologies now present in application systems creates a long, interconnected string of co-dependencies, and those co-dependencies are pushing IT Operations to the breaking point. Sixty-one percent of our survey’s participants say their existing application and transaction management products cannot quickly pinpoint the source of trouble. In fact, more than half said their management solutions cannot even support all the technologies that transactions depend upon.

Even those that had all their technologies covered by their tools still couldn’t pinpoint problems because a technology-silo approach can’t deliver data to understand how multiple silos work together to deliver a service.

The Solution

These companies need a new kind of solution, an automatic and dynamic one that establishes deep visibility into how transactions perform within the context of the entire application system. Even when a single transaction crosses dozens (or even hundreds) of servers working together, this context allows IT staff to correct flaws quickly.

It’s empowering for Operations teams when they know that dynamic mapping enables them to understand where transactions go and where they get stuck, regardless of the platform.

More importantly, when they can isolate the root cause of most problems themselves, the result is an entirely transformed IT department that can operate more efficiently and deliver higher performance transactions. Gone is the extensive, piecemeal search for the culprit in the system – one that takes far too much time as the phone rings off the hook with angry calls from users.

Such a change will certainly go a long way toward putting a smile on the face of those IT operations people charged with managing those 21st century IT systems.

About Vic Nyman

Vic Nyman is co-founder/COO of BlueStripe Software, a Research Triangle Park, N.C.-based application/transaction performance management solutions provider. Prior to BlueStripe, Nyman served as chairman/CEO of Relicore in the ITSM discovery/configuration management market and led Relicore to a successful merger with Symantec in 2006.

Related Links:

bluestripe.com

Enterprises Still Struggling with Transaction Availability Says BlueStripe Survey

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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