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The Unsung Importance of Device Health in Remote Work

Mike Marks
Riverbed

As the global pandemic continues, it has become increasingly clear that companies across every industry are planning the "next normal" of their workplace with a much longer-term view. They have moved from serially extending temporary work-from-home (WFH) arrangements to establishing permanent policies focused on empowering people to WFE — work-from-everywhere.

Based on responses from over 100 business leaders polled by Aternity last month on their return-to-office plans, 93.4% said they plan to either remain remote or adopt a hybrid model. Enterprises are giving employees the option to work remotely on a permanent basis and paying one-time bonuses to relocate and set up home offices. They are also reprioritizing technology investments to support a digital employee experience tailored for the work-from-everywhere enterprise.

In our latest volume of the Aternity Global Remote Work Productivity Tracker, we examined data aggregated from millions of employee devices from hundreds of global companies managed via our platform to explore WFE initiatives. Specifically, we wanted to see how work-from-everywhere is influencing technology investments and impacting productivity. Here’s what we found.

Organizations Invested Heavily in Laptops

With the shift to remote work becoming permanent, IT must invest in laptops and related technologies to equip employees to be true digital nomads who can work from everywhere. The figure below illustrates the trend in usage away from office-based desktop computers toward laptops. It shows that the vast majority of employees used laptops in all industries except education even prior to the pandemic, and laptop usage naturally increased with the shift to remote work.


Education realized a huge jump in laptop usage in July, coinciding with the spike in remote work. This is when districts across the country prepared for the remote learning options or mandates now in place for the current school year.

While the percentage of employees using laptops is lowest in healthcare, the current upward trend provides more evidence that telehealth is here to stay.

It’s useful to examine what devices employees use by the generation of the CPU on which they are built. Although Gartner forecasts that spending on devices would drop 11% in 2020 due to budget constraints, our data provides a different view.


Enterprises are accelerating the deployment of newer generation devices since shifting to remote work. Normally, organizations deploy new devices that are two generations ahead of those being replaced. Since March, use of devices with 8th, 9th, and 10th generation CPUs increased by 13.7% as compared to before the pandemic. This corresponded with a 10.8% decline in use of 6th or earlier generation devices, and a small 2.9% drop in usage of 7th generation CPU-based machines.

The Positive Effect of Device Modernization on Employee Productivity

Web page load time is a key metric that affects employee productivity. Many factors impact the amount of time it takes a web page to load — ie. the performance of the user's device, the network they use to connect to the page, and the design and performance of the web page or application itself. The abrupt shift to remote work required adjustments to be made by employees, corporate IT departments, and network and content providers.

As this graph shows, these adaptions follow a distinct pattern, for every generation of user device.


Panic (mid-March) - Page load time increases as employees are sent home with the laptops and WiFi services on hand. Network congestion increases due to the volume of remote work and the likely massive increase in Netflix content consumed by people confined to their homes.

Fast fixes (next two weeks) - Tactical actions produce improvements. IT acquires whatever laptops they can lay their hands on, and scales and optimizes VPNs. Employees enhance their WiFi connections. Network and content providers make reactionary improvements, such as Netflix reducing screen resolution to improve network congestion.

Continuous improvement (May to now) - CIOs are now planning for long-term WFE as the next normal by optimizing application performance and investing in new devices for employees who need them most.

Employees working on devices based on newer generation CPUs spend 37% less time waiting for pages to load, as compared to those on 6th generation or older devices. This results in a productivity gain between 3 minutes to an hour per employee per day, depending on the extent to which employees rely on web-based applications for their jobs. Investing in newer generation devices is a way to counteract the remote work productivity tax we saw emerging over the summer.

As businesses continue down this path, it’s important to note that average performance doesn’t tell the whole story. Each employee will have their own unique digital experience based on many factors, including CPU, WiFi signal strength, ISP speed, device characteristics and the performance of the applications they are accessing. Our data provides proof that IT leaders must not only ensure the right apps are delivered to employees within their digital workplace but that their device is in good enough shape to handle them.

Mike Marks is VP of Product Marketing at Riverbed

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The Unsung Importance of Device Health in Remote Work

Mike Marks
Riverbed

As the global pandemic continues, it has become increasingly clear that companies across every industry are planning the "next normal" of their workplace with a much longer-term view. They have moved from serially extending temporary work-from-home (WFH) arrangements to establishing permanent policies focused on empowering people to WFE — work-from-everywhere.

Based on responses from over 100 business leaders polled by Aternity last month on their return-to-office plans, 93.4% said they plan to either remain remote or adopt a hybrid model. Enterprises are giving employees the option to work remotely on a permanent basis and paying one-time bonuses to relocate and set up home offices. They are also reprioritizing technology investments to support a digital employee experience tailored for the work-from-everywhere enterprise.

In our latest volume of the Aternity Global Remote Work Productivity Tracker, we examined data aggregated from millions of employee devices from hundreds of global companies managed via our platform to explore WFE initiatives. Specifically, we wanted to see how work-from-everywhere is influencing technology investments and impacting productivity. Here’s what we found.

Organizations Invested Heavily in Laptops

With the shift to remote work becoming permanent, IT must invest in laptops and related technologies to equip employees to be true digital nomads who can work from everywhere. The figure below illustrates the trend in usage away from office-based desktop computers toward laptops. It shows that the vast majority of employees used laptops in all industries except education even prior to the pandemic, and laptop usage naturally increased with the shift to remote work.


Education realized a huge jump in laptop usage in July, coinciding with the spike in remote work. This is when districts across the country prepared for the remote learning options or mandates now in place for the current school year.

While the percentage of employees using laptops is lowest in healthcare, the current upward trend provides more evidence that telehealth is here to stay.

It’s useful to examine what devices employees use by the generation of the CPU on which they are built. Although Gartner forecasts that spending on devices would drop 11% in 2020 due to budget constraints, our data provides a different view.


Enterprises are accelerating the deployment of newer generation devices since shifting to remote work. Normally, organizations deploy new devices that are two generations ahead of those being replaced. Since March, use of devices with 8th, 9th, and 10th generation CPUs increased by 13.7% as compared to before the pandemic. This corresponded with a 10.8% decline in use of 6th or earlier generation devices, and a small 2.9% drop in usage of 7th generation CPU-based machines.

The Positive Effect of Device Modernization on Employee Productivity

Web page load time is a key metric that affects employee productivity. Many factors impact the amount of time it takes a web page to load — ie. the performance of the user's device, the network they use to connect to the page, and the design and performance of the web page or application itself. The abrupt shift to remote work required adjustments to be made by employees, corporate IT departments, and network and content providers.

As this graph shows, these adaptions follow a distinct pattern, for every generation of user device.


Panic (mid-March) - Page load time increases as employees are sent home with the laptops and WiFi services on hand. Network congestion increases due to the volume of remote work and the likely massive increase in Netflix content consumed by people confined to their homes.

Fast fixes (next two weeks) - Tactical actions produce improvements. IT acquires whatever laptops they can lay their hands on, and scales and optimizes VPNs. Employees enhance their WiFi connections. Network and content providers make reactionary improvements, such as Netflix reducing screen resolution to improve network congestion.

Continuous improvement (May to now) - CIOs are now planning for long-term WFE as the next normal by optimizing application performance and investing in new devices for employees who need them most.

Employees working on devices based on newer generation CPUs spend 37% less time waiting for pages to load, as compared to those on 6th generation or older devices. This results in a productivity gain between 3 minutes to an hour per employee per day, depending on the extent to which employees rely on web-based applications for their jobs. Investing in newer generation devices is a way to counteract the remote work productivity tax we saw emerging over the summer.

As businesses continue down this path, it’s important to note that average performance doesn’t tell the whole story. Each employee will have their own unique digital experience based on many factors, including CPU, WiFi signal strength, ISP speed, device characteristics and the performance of the applications they are accessing. Our data provides proof that IT leaders must not only ensure the right apps are delivered to employees within their digital workplace but that their device is in good enough shape to handle them.

Mike Marks is VP of Product Marketing at Riverbed

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...