How to Prepare for Your Next Network War Room Debate - Part 1
October 23, 2018

Jay Botelho
LiveAction

Share this

The term "war room" comes from military: a place to strategize and debate. Over the years this concept has been heavily adopted by others, from NFL teams drafting the next star player to software developers rushing to fix code flaws. Given the broad management challenges associated with network operations, it's no surprise that war rooms have become commonplace in IT. Rolling out a new ERP system? To the war room for team collaboration and planning. Critical financial service just crashed? The war room is the place to be for some dramatic finger pointing and lightning-fast problem resolution.

For anyone that's been in a war room, there's no denying that it can be an intense place. Depending on what side of the table you're on it can be teeming with confidence and dominance, or veiled in defensiveness and uncertainty. Teams go to the war room to win. But, the ideal outcome is a solid plan or solution designed to deliver the best outcome while utilizing the least resources.

What are some of the key triggers that drive IT teams into the war room and how can you prepare yourself to contribute in a positive way?

Most war room sessions are either project-focused or response-focused. For example, project-focused war room triggers could be an infrastructure migration for software-defined networks or a shift to a hybrid cloud environment. Other possible triggers include large digital transformation initiatives that require major applications rollouts, such as a 100 percent commitment to going paperless through digitization and immediate access to electronic records, or a major ERP consolidation after a corporate merger.

On the response side, the pool of triggers can be vast. For example:

■ A major network or service outage. Imagine your hosted infrastructure provider goes down – yes, this has even happened to AWS.

■ A security incident or potential intrusion. For example, imagine getting a call from the FBI saying that a recent nationwide investigation into credit card fraud has turned up your company as the common denominator.

■ Investigating a serious security breach, such as one that exploited a known vulnerability that you failed to patch, and resulted in tens of millions of records stolen.

Imagine what the war room was like when Equifax was breached back in 2017. Or, when Salesforce had its major cloud outage in 2016, or when Slack experiences continual service outages. What about GDPR? Imagine the war room planning sessions that occurred as the deadline crept closer and closer. That's one you probably don't need to imagine; it's likely you lived through it.

Whether proactive or reactive in nature, war room sessions fundamentally come down to problem solving. But the ultimate goal is to eliminate these sessions altogether. Teams work hard to find problems before they impact the network. It's often called creating a "standard of visibility." They use solutions and tools that offer full system monitoring and visibility (NPMD), with stored data for historical reference; regular and disciplined penetration testing to catch misconfigurations, vulnerabilities and more; cyber security systems to detect hacks and vulnerabilities; and full network packet capture for troubleshooting network problems in real-time.

Read How to Prepare for Your Next Network War Room Debate - Part 2, offering tips on how to win in the war room.

Jay Botelho is Director of Engineering at LiveAction
Share this

The Latest

January 17, 2019

APMdigest invited industry experts to predict how Cloud will evolve and impact application performance and business in 2019. Part 3, the final installment, covers monitoring and managing application performance in the Cloud ...

January 16, 2019

APMdigest invited industry experts to predict how Cloud will evolve and impact application performance and business in 2019. Part 2 covers multi-cloud, hybrid cloud, serverless and more ...

January 15, 2019

As a continuation of the list of 2019 predictions, APMdigest invited industry experts to predict how Cloud will evolve and impact application performance and business in 2019 ...

January 14, 2019

APMdigest invited industry experts to predict how Network Performance Management (NPM) and related technologies will evolve and impact business in 2019 ...

January 11, 2019

I would like to highlight some of the predictions made at the start of 2018, and how those have panned out, or not actually occurred. I will review some of the predictions and trends from APMdigest's 2018 APM Predictions. Here is Part 2 ...

January 10, 2019

I would like to highlight some of the predictions made at the start of 2018, and how those have panned out, or not actually occurred. I will review some of the predictions and trends from APMdigest's 2018 APM Predictions ...

January 09, 2019

I sat down with Stephen Elliot, VP of Management Software and DevOps at IDC, to discuss where the market is headed, how legacy vendors will need to adapt, and how customers can get ahead of these trends to gain a competitive advantage. Part 2 of the interview ...

January 08, 2019

Monitoring and observability requirements are continuing to adapt to the rapid advances in public cloud, containers, serverless, microservices, and DevOps and CI/CD practices. As new technology and development processes become mainstream, enterprise adoption begins to increase, bringing its own set of security, scalability, and manageability needs. I sat down with Stephen Elliot, VP of Management Software and DevOps at IDC, to discuss where the market is headed, how legacy vendors will need to adapt, and how customers can get ahead of these trends to gain a competitive advantage ...

December 20, 2018

APMdigest invited industry experts to predict how APM and related technologies will evolve and impact business in 2019. Part 6 covers the Internet of Things (IoT) ...

December 19, 2018

APMdigest invited industry experts to predict how APM and related technologies will evolve and impact business in 2019. Part 5 covers the evolution of ITOA and its impact on the IT team ...