How to Prepare for Your Next Network War Room Debate - Part 2
October 24, 2018

Jay Botelho
Savvius

Share this

Whether proactive or reactive in nature, war room sessions fundamentally come down to problem solving. But the ultimate goal is to eliminate these sessions altogether.

Start with How to Prepare for Your Next Network War Room Debate - Part 1

However, sometimes problems still happen no matter how proactive you are. If you have to go to the war room, and you want to win, here are some key tips:

Populate the room wisely and sparingly

The old adage about the bigger the group, the less work gets done certainly holds true for the war room. You want all critical functions represented, but with a single representative. If someone needs access to their teams for more details, they should report back, not drag more participants into the meetings.

Define roles and responsibilities

Clearly define roles and responsibilities for the war room. In most cases, the primary responsibility is to develop a comprehensive proposal to present to executive management. When done well, the execs shouldn't even need to participate. The right team should be able to deliver a rock-solid proposal, regardless of whether the driving force is project-focused or response-focused.

Bring data

Bring all the data you have and be prepared to share it. There are no secrets in the war room. All corporate politics must be put aside for a successful resolution. Remove blinders regarding available data. For example, when dealing with a security issue, don't forget to involve the network team. They often have critical data that's overlooked, at least in the beginning of the situational analysis.

Know the end game

Have an idea of the ultimate win-win outcome before you enter the war room. This is probably easier when the situation is project-focused vs. response-focused, but it's critical either way.

Involve PR experts

Involve PR experts for events that will impact the external perception of the brand. This is extremely important when dealing with response-focused issues, especially security breaches. External communication is a legal requirement for security breaches, and you need to get it right. It's the responsibility of the entire team to craft an accurate and complete response, but it's best for all communication to funnel through a single PR representative.

Plan to communicate only once

Analyze ALL the data and get the full extent of the problem isolated as early as possible. Communicate as clearly as you can. A great example of what not to do would be the Equifax breach, where the initial breach announcement was made approximately 6 weeks after discovery, with news of ever-greater exposure continuing to be reported by Equifax for more than 6 months.

War rooms can be intimidating places with lots of finger pointing, blame and chaos. For the network team, having the proper visibility tools in place is a win-win. First, it helps reduce these sessions, and second, if called in to answer the bell, it gives you the data needed to properly contribute and help solve the problem quickly. When the fingers start pointing, will you be ready?

Jay Botelho is Head of Products at Savvius, Inc., a LiveAction Company
Share this

The Latest

November 15, 2018

We all know artificial intelligence (AI) is a hot topic — but beyond the buzzword, have you ever wondered how IT departments are actually adopting AI technologies to improve on their operations? ...

November 14, 2018

How can IT teams focus on the critical events that can impact their business instead of wading through false positives? The emerging discipline of AIOps is a much-needed panacea for detecting patterns, identifying anomalies, and making sense of alerts across hybrid infrastructure ...

November 09, 2018

In a recent webinar AIOps and IT Analytics at the Crossroads, I was asked several times about the borderline between AIOps and monitoring tools — most particularly application performance monitoring (APM) capabilities. The general direction of the questions was — how are they different? Do you need AIOps if you have APM already? Why should I invest in both? ...

November 08, 2018

There's no place like the web and smartphones for the holidays. With the biggest shopping season of the year quickly approaching, retailers are gearing up to experience the most traffic their online platforms (web, mobile, IoT) have ever seen. To avoid missing out on millions this holiday season, below are the top five ways developers can keep their apps and websites up and running without a hitch ...

November 07, 2018

Usage data is multifaceted, with many diverse benefits. Harvesting usage-driven insights effectively requires both good foundational technology and a nimbleness of mind to unify insights across IT's many silos of domains and disciplines. Because of this, leveraging usage-driven insights can in itself become a catalyst for helping IT as a whole transform toward improved efficiencies and enhanced levels of business alignment ...

November 06, 2018

The requirements to maintain the complete availability and superior performance of your mission-critical workloads is a dynamic process that has never been more challenging. Here are five ways IT teams can measure and guarantee performance-based SLAs in order to increase the value of the infrastructure to the business, and ensure optimal digital performance levels ...

November 05, 2018

APMdigest asked experts from across the IT industry for their opinions on what IT departments should be monitoring to ensure digital performance. Part 5, the final installment, offers some recommendations you may not have thought about ...

November 02, 2018

APMdigest asked experts from across the IT industry for their opinions on what IT departments should be monitoring to ensure digital performance. Part 4 covers the infrastructure, including the cloud and the network ...

November 01, 2018

APMdigest asked experts from across the IT industry for their opinions on what IT departments should be monitoring to ensure digital performance. Part 3 covers the development side ...

October 30, 2018

APMdigest asked experts from across the IT industry for their opinions on what IT departments should be monitoring to ensure digital performance. Part 2 covers key performance metrics like availability and response time ...