APMdigest asked experts from across Application Performance Management (APM) and related markets what they see as the most important way application performance impacts the business. The third installment covers the internal impacts of application performance on your teams.
Start with 16 Ways Application Performance Impacts the Business - Part 1
Start with 16 Ways Application Performance Impacts the Business - Part 2
Today, company productivity hinges on the smooth operation of numerous applications. Collaboration platforms, proprietary applications, business software — if any of these critical systems are interrrupted, productivity can grind to a halt. That's why it makes sense for companies to permanently monitor the performance of these vital technology tools, including applications, email systems, data backup solutions and security updates.
CEO, Paessler AG
Application performance is at the heart of business — today, almost every function in an organization depends on a piece of software, which creates direct dependency between application performance; productivity; and ultimately, revenue. To illustrate, a recent SolarWinds survey found that 93% of end users say application performance affects their ability to do their job, with 62% saying it's absolutely critical. To ensure peak application performance, IT needs to build a performance discipline with end-user performance as a shared goal across the entire team and with increased visibility into performance metrics and bottlenecks across each element of the application stack.
VP, Product Marketing and Strategy, SolarWinds
The rise of business critical and revenue critical mobile apps means that poor app performance has a direct impact on business performance. Failures with employee-facing apps can lead employees to abandon them, and revert to the previously inefficient and expensive processes. For example, an airlines bug grounded planes and forced the crew to return to the gate to print flight plans.
CEO and Co-Founder, Crittercism
10. QUALITY SERVICE
Application performance is one of the most critical elements for delivering quality service to end users. Every service disruption creates a negative impression about the company (or department) to each user, as it reduces effectiveness, productivity and trust. Similarly, falling short on application performance expectations can be very damaging to a business’ productivity and profitability. By limiting or eliminating performance issues, software teams can enhance the effectiveness of the application and focus development efforts directly on improvements to functionality.
CEO, eG Innovations
Unified Communications solutions are tools and processes that allow people to work together anytime across offices, cities and countries. Collaboration solutions are the lifeblood of every modern organization where rapid communication can make or break a business. Poor application performance can directly impact how people can effectively work together. Monitoring the quality of the experience ensures the best user experience and productive collaboration.
Ulrica de Fort-Menares
VP of Product Strategy, LiveAction
In today's on-demand market a poor application performance is not just a quality problem — it's a revenue impacting problem. The impacts of poor applications are many, from recurring downtime and revenue risks to losing customers and loyalty. One of the most important ones in my view is its effect on productivity and innovation. Application performance problems not only impact you, but also your IT development team. The more time the IT team spends to fix a broken application, the less it spends on thinking ahead on potential opportunities.
Read 16 Ways Application Performance Impacts the Business - Part 4, the final installment of the list, covering business impacts you might not have thought about.
Developers need a tool that can be portable and vendor agnostic, given the advent of microservices. It may be clear an issue is occurring; what may not be clear is if it's part of a distributed system or the app itself. Enter OpenTelemetry, commonly referred to as OTel, an open-source framework that provides a standardized way of collecting and exporting telemetry data (logs, metrics, and traces) from cloud-native software ...
As SLOs grow in popularity their usage is becoming more mature. For example, 82% of respondents intend to increase their use of SLOs, and 96% have mapped SLOs directly to their business operations or already have a plan to, according to The State of Service Level Objectives 2023 from Nobl9 ...
Observability has matured beyond its early adopter position and is now foundational for modern enterprises to achieve full visibility into today's complex technology environments, according to The State of Observability 2023, a report released by Splunk in collaboration with Enterprise Strategy Group ...
Before network engineers even begin the automation process, they tend to start with preconceived notions that oftentimes, if acted upon, can hinder the process. To prevent that from happening, it's important to identify and dispel a few common misconceptions currently out there and how networking teams can overcome them. So, let's address the three most common network automation myths ...
Many IT organizations apply AI/ML and AIOps technology across domains, correlating insights from the various layers of IT infrastructure and operations. However, Enterprise Management Associates (EMA) has observed significant interest in applying these AI technologies narrowly to network management, according to a new research report, titled AI-Driven Networks: Leveling Up Network Management with AI/ML and AIOps ...
When it comes to system outages, AIOps solutions with the right foundation can help reduce the blame game so the right teams can spend valuable time restoring the impacted services rather than improving their MTTI score (mean time to innocence). In fact, much of today's innovation around ChatGPT-style algorithms can be used to significantly improve the triage process and user experience ...
Gartner identified the top 10 data and analytics (D&A) trends for 2023 that can guide D&A leaders to create new sources of value by anticipating change and transforming extreme uncertainty into new business opportunities ...
The only way for companies to stay competitive is to modernize applications, yet there's no denying that bringing apps into the modern era can be challenging ... Let's look at a few ways to modernize applications and consider what new obstacles and opportunities 2023 presents ...
As online penetration grows, retailers' profits are shrinking — with the cost of serving customers anytime, anywhere, at any speed not bringing in enough topline growth to best monetize even existing investments in technology, systems, infrastructure, and people, let alone new investments, according to Digital-First Retail: Turning Profit Destruction into Customer and Shareholder Value, a new report from AlixPartners and World Retail Congress ...