APMdigest asked experts from across Application Performance Management (APM) and related markets what they see as the most important way application performance impacts the business. The third installment covers the internal impacts of application performance on your teams.
Today, company productivity hinges on the smooth operation of numerous applications. Collaboration platforms, proprietary applications, business software — if any of these critical systems are interrrupted, productivity can grind to a halt. That's why it makes sense for companies to permanently monitor the performance of these vital technology tools, including applications, email systems, data backup solutions and security updates.
CEO, Paessler AG
Application performance is at the heart of business — today, almost every function in an organization depends on a piece of software, which creates direct dependency between application performance; productivity; and ultimately, revenue. To illustrate, a recent SolarWinds survey found that 93% of end users say application performance affects their ability to do their job, with 62% saying it's absolutely critical. To ensure peak application performance, IT needs to build a performance discipline with end-user performance as a shared goal across the entire team and with increased visibility into performance metrics and bottlenecks across each element of the application stack.
VP, Product Marketing and Strategy, SolarWinds
The rise of business critical and revenue critical mobile apps means that poor app performance has a direct impact on business performance. Failures with employee-facing apps can lead employees to abandon them, and revert to the previously inefficient and expensive processes. For example, an airlines bug grounded planes and forced the crew to return to the gate to print flight plans.
CEO and Co-Founder, Crittercism
10. QUALITY SERVICE
Application performance is one of the most critical elements for delivering quality service to end users. Every service disruption creates a negative impression about the company (or department) to each user, as it reduces effectiveness, productivity and trust. Similarly, falling short on application performance expectations can be very damaging to a business’ productivity and profitability. By limiting or eliminating performance issues, software teams can enhance the effectiveness of the application and focus development efforts directly on improvements to functionality.
CEO, eG Innovations
Unified Communications solutions are tools and processes that allow people to work together anytime across offices, cities and countries. Collaboration solutions are the lifeblood of every modern organization where rapid communication can make or break a business. Poor application performance can directly impact how people can effectively work together. Monitoring the quality of the experience ensures the best user experience and productive collaboration.
Ulrica de Fort-Menares
VP of Product Strategy, LiveAction
In today's on-demand market a poor application performance is not just a quality problem — it's a revenue impacting problem. The impacts of poor applications are many, from recurring downtime and revenue risks to losing customers and loyalty. One of the most important ones in my view is its effect on productivity and innovation. Application performance problems not only impact you, but also your IT development team. The more time the IT team spends to fix a broken application, the less it spends on thinking ahead on potential opportunities.
This year's Super Bowl drew in viewership of nearly 124 million viewers and made history as the most-watched live broadcast event since the 1969 moon landing. To support this spike in viewership, streaming companies like YouTube TV, Hulu and Paramount+ began preparing their IT infrastructure months in advance to ensure an exceptional viewer experience without outages or major interruptions. New Relic conducted a survey to understand the importance of a seamless viewing experience and the impact of outages during major streaming events such as the Super Bowl ...
As organizations continue to navigate the complexities of the digital era, which has been marked by exponential advancements in AI and technology, the strategic deployment of modern, practical applications has become indispensable for sustaining competitive advantage and realizing business goals. The Info-Tech Research Group report, Applications Priorities 2024, explores the following five initiatives for emerging and leading-edge technologies and practices that can enable IT and applications leaders to optimize their application portfolio and improve on capabilities needed to meet the ambitions of their organizations ...
Despite the growth in popularity of artificial intelligence (AI) and ML across a number of industries, there is still a huge amount of unrealized potential, with many businesses playing catch-up and still planning how ML solutions can best facilitate processes. Further progression could be limited without investment in specialized technical teams to drive development and integration ...
With over 200 streaming services to choose from, including multiple platforms featuring similar types of entertainment, users have little incentive to remain loyal to any given platform if it exhibits performance issues. Big names in streaming like Hulu, Amazon Prime and HBO Max invest thousands of hours into engineering observability and closed-loop monitoring to combat infrastructure and application issues, but smaller platforms struggle to remain competitive without access to the same resources ...
Generative AI has recently experienced unprecedented dramatic growth, making it one of the most exciting transformations the tech industry has seen in some time. However, this growth also poses a challenge for tech leaders who will be expected to deliver on the promise of new technology. In 2024, delivering tangible outcomes that meet the potential of AI, and setting up incubator projects for the future will be key tasks ...
SAP is a tool for automating business processes. Managing SAP solutions, especially with the shift to the cloud-based S/4HANA platform, can be intricate. To explore the concerns of SAP users during operational transformations and automation, a survey was conducted in mid-2023 by Digitate and Americas' SAP Users' Group ...
Some companies are just starting to dip their toes into developing AI capabilities, while (few) others can claim they have built a truly AI-first product. Regardless of where a company is on the AI journey, leaders must understand what it means to build every aspect of their product with AI in mind ...
Generative AI will usher in advantages within various industries. However, the technology is still nascent, and according to the recent Dynatrace survey there are many challenges and risks that organizations need to overcome to use this technology effectively ...
In today's digital era, monitoring and observability are indispensable in software and application development. Their efficacy lies in empowering developers to swiftly identify and address issues, enhance performance, and deliver flawless user experiences. Achieving these objectives requires meticulous planning, strategic implementation, and consistent ongoing maintenance. In this blog, we're sharing our five best practices to fortify your approach to application performance monitoring (APM) and observability ...
In MEAN TIME TO INSIGHT Episode 3, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at Enterprise Management Associates (EMA) discusses network security with Chris Steffen, VP of Research Covering Information Security, Risk, and Compliance Management at EMA ...