2018 Application Performance Management Predictions - Part 2
December 19, 2017
Share this

Industry experts — from analysts and consultants to users and the top vendors — offer thoughtful, insightful, and often controversial predictions on how APM and related technologies will evolve and impact business in 2018. Part 2 covers ITIL, ITSM and more.

Start with 2018 Application Performance Management Predictions - Part 1

ITIL WILL BE CHALLENGED

ITIL's dominance within ITSM as the definitive best practice, will be challenged. Leaner, more lightweight and adaptable methodologies will offer alternatives that are more aligned with agile principles, and CI/CD patterns. In fact the definition of what constitutes ITSM itself may change, as DevOps engineers take their ethos of simplicity and efficiency into the ITSM space.
Richard Whitehead
Evangelist-in-Chief, Moogsoft

ITSM SHIFTS FOCUS AWAY FROM IT INFRASTRUCTURE

ITSM will continue its shift in focus away from IT infrastructure toward user-centered design. We expect a richer, more powerful user experience from ITSM-based applications — which will also mean breaking down the silos between ITSM and other functions to further deliver greater user centricity overall.
Jason Bloomberg
President, Intellyx

CHATBOTS AND VIRTUAL ASSISTANTS

In 2018, we will see an increased interest in chatbot technology, mostly from organizations that provide IT Service Management (ITSM). Chatbots powered with artificial intelligence will help ITSM organizations meet increasing demands fueled by the rapid adoption of IoT, and the growing interest by enterprise CIOs to implement more IoT applications over the next few years.
Marcel Shaw
Engineer, Federal Markets, Ivanti

With more than half (52%) of CIOs saying they are using machine learning and 40% planning to adopt this technology as well as increasing focus on customer experiences, I expect chatbots and virtual assistants to play a key role in helping businesses expedite improved end-user experience and reduce manual processes in the IT service desk. As the data quality AI/ML pulls from improves and the experience becomes "more human," these new technologies are primed to be an ITSM staple. Current technologies are already improving the speed and quality of IT service desk processes by automatically categorizing and routing requests, and we will continue to see innovation in this area in 2018.
Farrell Hough
VP and GM, IT Service Management, ServiceNow

UNIFICATION OF TOOLS

2018 is the year that IT organizations will have to redefine how they align with the business, while simultaneously having to roll out Windows 10, and continue to improve security. To manage, and do more in security, yet assign a larger amount of their budget to innovation at the same time, is a challenge. The solution: unification and automation of IT. For some years we have observed how the number of devices per user has been growing. With an increase in applications, platforms and the sheer number of OS and application updates, managing varying platforms using various toolsets from multiple vendors is becoming a bottleneck and costly experience for IT. Unification simply has to occur. As one example we see enterprise mobility management (EMM) and client management tools coming together, and more organizations reducing the number of vendors and technologies they use to manage their user estate.  The result will be unified endpoint management that is easier and more cost effective. We expect this unification to extend to asset management, networking and ITSM, as enterprises work to decrease the complexity of too many vendors, look beyond point solutions, and demand better integrated solutions from their vendors.
Simon Townsend
Chief Technologist, EMEA, Ivanti

TOOLS MUST DELIVER BUSINESS VALUE

I believe 2018 will be the year that technology prowess takes a back seat to value proposition. Leading vendors will simplify their marketing content and messaging to take the customer's perspective on value by answering only two questions for the customer: 1) "What's in it for me?"; and 2) "What makes you different?" This shifts the focus from horn-tooting to how the vendor's solution helps the customer achieve their business and risk management objectives most efficiently and cost effectively. The technology is already there.
Gabe Lowy
Technology Analyst and Founder of TechTonics Advisors

For a number of years, APM vendors have strived to ensure that they can ingest lots of data. But in 2018, those vendors that will get the press will be those who provide the ability to easily correlate this data with business-centric KPIs. Applications are critical to business success but ensuring technical performance is only the first step, enterprise IT has to be able to prove that every application and every release is driving business value.
John Rakowski
Director of Technology Strategy, AppDynamics

Democratization of APM

Microservices and containers are being used to speed deployment of new application functionality. In doing so, they are creating IT complexity that will force the democratization of application performance management to bridge the divide between Ops, Dev and SRE teams and improve communication for better quality of service. Modern, democratized APM will provide the deep knowledge and understanding into everything that makes up a dynamic application and ultimately helps the entire Ops team maintain service quality.
Mirko Novakovic
CEO, Instana

FOCUS ON IT OPS TEAM HEALTH

With increased pressure on ITOps to move quickly, and the growing tie between operations and the business bottom line, organizations should take a deeper look at the health of their team. By this I mean considering the human impact of ITOps demands and on-call life. Having ITOps teams paged 24/7 is not a sustainable practice, so it will be necessary for some organizations to reassess their triage and workflows to preserve infrastructure team health, ultimately helping with efficiency and retention.
Eric Sigler
Head of DevOps, PagerDuty

Read 2018 Application Performance Management Predictions - Part 3, covering APM and monitoring.

Share this

The Latest

February 02, 2023

As organizations continue to adapt to a post-pandemic surge in cloud-based productivity, the 2023 State of the Network report from Viavi Solutions details how end-user awareness remains critical and explores the benefits — and challenges — of cloud and off-premises network modernization initiatives ...

February 01, 2023

In the network engineering world, many teams have yet to realize the immense benefit real-time collaboration tools can bring to a successful automation strategy. By integrating a collaboration platform into a network automation strategy — and taking advantage of being able to share responses, files, videos and even links to applications and device statuses — network teams can leverage these tools to manage, monitor and update their networks in real time, and improve the ways in which they manage their networks ...

January 31, 2023

A recent study revealed only an alarming 5% of IT decision makers who report having complete visibility into employee adoption and usage of company-issued applications, demonstrating they are often unknowingly careless when it comes to software investments that can ultimately be costly in terms of time and resources ...

January 30, 2023

Everyone has visibility into their multi-cloud networking environment, but only some are happy with what they see. Unfortunately, this continues a trend. According to EMA's latest research, most network teams have some end-to-end visibility across their multi-cloud networks. Still, only 23.6% are fully satisfied with their multi-cloud network monitoring and troubleshooting capabilities ...

January 26, 2023

As enterprises work to implement or improve their observability practices, tool sprawl is a very real phenomenon ... Tool sprawl can and does happen all across the organization. In this post, though, we'll focus specifically on how and why observability efforts often result in tool sprawl, some of the possible negative consequences of that sprawl, and we'll offer some advice on how to reduce or even avoid sprawl ...

January 25, 2023

As companies generate more data across their network footprints, they need network observability tools to help find meaning in that data for better decision-making and problem solving. It seems many companies believe that adding more tools leads to better and faster insights ... And yet, observability tools aren't meeting many companies' needs. In fact, adding more tools introduces new challenges ...

January 24, 2023

Driven by the need to create scalable, faster, and more agile systems, businesses are adopting cloud native approaches. But cloud native environments also come with an explosion of data and complexity that makes it harder for businesses to detect and remediate issues before everything comes to a screeching halt. Observability, if done right, can make it easier to mitigate these challenges and remediate incidents before they become major customer-impacting problems ...

January 23, 2023

The spiraling cost of energy is forcing public cloud providers to raise their prices significantly. A recent report by Canalys predicted that public cloud prices will jump by around 20% in the US and more than 30% in Europe in 2023. These steep price increases will test the conventional wisdom that moving to the cloud is a cheap computing alternative ...

January 19, 2023

Despite strong interest over the past decade, the actual investment in DX has been recent. While 100% of enterprises are now engaged with DX in some way, most (77%) have begun their DX journey within the past two years. And most are early stage, with a fourth (24%) at the discussion stage and half (49%) currently transforming. Only 27% say they have finished their DX efforts ...

January 18, 2023

While most thought that distraction and motivation would be the main contributors to low productivity in a work-from-home environment, many organizations discovered that it was gaps in their IT systems that created some of the most significant challenges ...