The Holiday Season is the time for the annual list of Application Performance Management (APM) predictions, the most popular content on APMdigest, viewed by tens of thousands of people in the IT community around the world every year. Industry experts — from analysts and consultants to users and the top vendors — offer thoughtful, insightful, and often controversial predictions on how APM and related technologies will evolve and impact business in 2018.
APMdigest covers a variety of related technologies beyond APM, and this year's predictions list does the same. In addition to APM, the related technologies covered include IT Operations Analytics (ITOA) also called Advanced IT Analytics (AIA), IT Service Management (ITSM), End-User Experience Management (EUEM), Network Performance Management (NPM), as well as infrastructure monitoring.
The 2018 APM Predictions List is the longest predictions list ever featured on APMdigest. Last year's list featured 50 prediction categories, while this year's list features 60 categories. This extensive list of predictions reflects the vast scope of digital transformation accompanied by the continuously changing IT landscape.
Some of these predictions may come true in the next 12 months, while others may be just as valid but take several years to be realized. Still others may be wishful thinking or unbased fears. Some predictions even directly conflict with each other. But taken collectively, this list of predictions offers a timely and engrossing snapshot of what the IT industry and the APM market are thinking about, planning, expecting and hoping for next year.
The predictions will be posted in 7 parts over the next few weeks.
A forecast by the top minds in Application Performance Management today, here are the predictions:
SINGLE PANE OF GLASS
Based on 315+ reviews of APM solutions on IT Central Station, the feature that many of our community members expect from their APM solution is a single pane of glass. In 2018, APM vendors who continue to build-out their single pane of glass functionalities will be the champions in the competitive market.
Founder and CEO, IT Central Station
We expect 2018 to be the pivotal year where the majority of IT teams re-engineer their traditional and functionally silo'd structures towards cross-discipline teams aligned to customer journeys and business outcomes. In doing so, narrow tech-centric tooling will give way to monitoring models that facilitate fast feedback, collaboration and knowledge sharing. In this sense, application performance management will be a critical enabler; providing all teams a single source-of-truth into customer experience and presenting any performance impact in context of roles and responsibilities — all the way from the office of the CIO to site reliability engineering squads.
Director, Product Marketing, CA Technologies
Silo monitoring of yesteryear will give way to unified observability. Breaking down the monitoring silos between user, application, system, network and security event data will help us pinpoint which optimization will have most impact on overall performance.
Sr. Product Manager, Riverbed
Application Performance Management (APM) tools help organizations to scrupulously monitor and create applications that ensure desired performance and accessibility. APM will continue to add business value for enterprises in 2018, as it will help diagnose the complex issues and lead to an improvement in application performance and customer experience. APM will also play a crucial role in ensuring that applications continue to sustain and perform even in a virtual scenario that is prone to cyber-attacks and risks.
VP & Global Head, Marketing, Cigniti Technologies
Business Service Management will continue to have a revival in 2018. While the term has been around for over a decade, the ability to understand, quickly and easily, how Business and IT services are actually driving business benefits has been difficult. The evolution of APM now makes this possible and through this next year, APM vendors will be evaluated on how they are able to provide real-time information on how applications and processes are driving business outcomes.
Director of Technology Strategy, AppDynamics
OPEN SOURCE APM
Open source APM and transaction tracking will begin to mature significantly in 2018, but will still require an extremely heavy lift (code changes and lots of infrastructures) from organizations creating what will eventually become unmaintainable systems over time due to complexity.
VP of Market Development and Insights, AppDynamics
Read Jonah Kowall's Blog: Looking Back at 2017 APM Predictions - Did They Come True?
SELF SERVICE IT
In 2018, ITSM vendors will continue improving the UX of their platforms, with an eye towards increasing workflow efficiency for both IT department staff and for IT end-users. Self-service tools (for end-users) really took off in 2017 and we expect by the end of 2018 they'll have become an expected feature and included in even the most basic ITSM suites.
Content Analyst, Software Advice (a Gartner Company)
SITE RELIABILITY ENGINEERING
In 2018 we will see the rise of site reliability engineering. One of the key tools they need is an APM solution that is developer friendly.
Founder and CEO, Stackify
With the rise of continuous delivery and DevOps, a new breed of IT operations professionals is defining how services are delivered and managed. As comfortable with Python and Ruby as with configuration and capacity, they are leading the way in areas like systems automation, architectural flexibility, developer empowerment and site reliability to deliver better applications faster and with an exceptional user experience. As such, the Site Reliability Engineer role will become mainstream as many professionals refresh their software development skillsets so they can collaborate more effectively with developers.
SVP and GM of IT Markets, Splunk
DEVOPS TRANSFORMS INCIDENT MANAGEMENT
Trends in agile/DevOps will continue to transform incident management and war-room decision making, but the transformation will be a two-way street, as core advances in IT alerting, incident handling and analytics impact both sides of the equation, and best practices evolve to support a wider variety of toolsets and stakeholders.
VP of Research, Enterprise Management Associates (EMA)
Read Dennis Drogseth's Blog: At the Crossroads of Digital Transformation: The Future of the Advanced IT Analytics "Market"
APM ENABLES DEVOPS SUCCESS
2018 is the year that the industry realizes that you can't "just scratch the surface" either in adopting a DevOps culture or in adopting a cloud native architecture to get the business outcomes you desire. As a consequence, the APM market will fill the gap to steer application teams toward success in both adopting cloud native architectures and embracing DevOps best practices. This will include building in key business metrics allowing teams to quickly iterate to reach the desired business outcomes.
Offering Management Lead for APM, IBM
Read 2018 Application Performance Management Predictions - Part 2, covering ITIL, ITSM and more.
Data-driven applications are helping drive cloud growth, according to a survey by Unravel Data. The data also reveals that enterprises are most concerned with a lack of sufficient technical talent to properly manage these data systems as well as the perceived high cost of deploying a modern data infrastructure ...
Achieving audit compliance within your IT ecosystem can be an iterative process, and it doesn't have to be compressed into the five days before the audit is due. Following is a four-step process I use to guide clients through the process of preparing for and successfully completing IT audits ...
Network performance issues come in all shapes and sizes, and can require vast amounts of time and resources to solve. Here are three examples of painful network performance issues you're likely to encounter this year, and how NPMD solutions can help you overcome them ...
"Scale up" versus "scale out" doesn't just apply to hardware investments, it also has an impact on product features. "Scale up" promotes buying the feature set you think you need now, then adding "feature modules" and licenses as you discover additional feature requirements are needed. Often as networks grow in size they also grow in complexity ...
Network Packet Brokers play a critical role in gaining visibility into new complex networks. They deliver the packet data and information IT and security teams need to identify problems, recognize security issues, and ensure overall network performance. However, not all Packet Brokers are created equal when it comes to scalability. Simply "scaling up" your network infrastructure at every growth point is a more complex and more expensive endeavor over time. Let's explore three ways the "scale up" approach to infrastructure growth impedes NetOps and security professionals (and the business as a whole) ...
Loyal users are the key to your service desk's success. Happy users want to use your services and they recommend your services in the organization. It takes time and effort to exceed user expectations, but doing so means keeping the promises we make to our users and being careful not to do too much without careful consideration for what's best for the organization and users ...
What's the difference between user satisfaction and user loyalty? How can you measure whether your users are satisfied and will keep buying from you? How much effort should you make to offer your users the ultimate experience? If you're a service provider, what matters in the end is whether users will keep coming back to you and will stay loyal ...
What if I said that a 95% reduction in the amount of IT noise, 99% reduction in ticket volume and 99% L1 resolution rate are not only possible, but that some of the largest, most complex enterprises in the world see these metrics in their environments every day, thanks to Artificial Intelligence (AI) and Machine Learning (ML)? Would you dismiss that as belonging to the realm of science fiction? ...
Of those surveyed, 96% of organizations have a digital transformation strategy, with 57% approaching it as an enterprise-wide priority, with a clear emphasis on speed of business, costs, risk, and customer satisfaction, according to IDC’s Aligning IT Strategies and Business Expectations for Digital Transformation Success, sponsored by EasyVista ...