OK, the data is in! Three hundred respondents and analysis that took me multiple weeks and resulted in a summary deck of nearly 200 slides. And that's just the summary deck.
But I promise a much more focused exploration of the "IT analytic universe," one that's all digestible within 45 minutes (including Q&A), with the upcoming EMA webinar on October 10.
The goal of the research was to look at how advanced IT analytics (AIA) — or EMA's term for primarily what today is best known as "AIOps" — is being deployed, as mentioned in a prior APMdigest blog.
We asked what contributes to its success in terms of technology, process and best practices, organizational ownership, and functional priorities.
We also wanted to map how AIOps, or IT operations analytics, was being deployed in the context with other analytic technologies, such as big data, as well as more niche areas such as security-specific analytics, end-user-experience analytics, change management analytics, and capacity analytics.
We asked these questions to a respondent base that was about 2/3 North America, 1/3 Europe (England, Germany and France), across a wide range of roles. We got a solid IT executive presence, along with technical stakeholders such as data scientists, security-related stakeholders, and operational and IT service management (ITSM) stakeholders.
So what did we find?
Without giving away the heart and soul of the webinar, which will give you data to draw your own conclusions, here are seven of my own personal takeaways, some of which frankly surprised me.
1. AIOps is winning strategy
AIOps was the overall the winning strategy. While AIOps was not the most pervasive technology associated with advanced IT analytics in our research (big data led as the most prevalent before quotas), it was the most effective and pervasively advanced.
Indeed, AIOps showed the highest success rates, the greatest likelihood of supporting DevOps, IoT and AI bots, and led in use case capabilities as well.
2. AIA are eclectic in use case
Advanced IT analytics are eclectic in use case and becoming more so. Overall support for DevOps, IoT, AI bots, and multiple use cases including end-user experience, security, capacity analytics, cost-related optimization, show increasing diversity in need and value.
The implications of this are significant. AIOps and AIA more broadly are evolving as platform investments rather than niche solutions. This means that the data consumed and applied can be leveraged in multiple ways, bringing added benefits to the investment, while also helping to more effectively unify various roles, organizations and stakeholders across IT.
3. AI bots and automation
AI bots and automation are not a separate world from AIOps and AIA. The strong and perhaps surprising correlation between AI bots in use, AI bots as a sign of overall analytics success, and AI bot integrations into broader analytic directions all indicate that the AIOps "market" and the AI bots "market" should not be viewed in isolation.
This also helps to reinforce the critical handshake between automation and AI which was also reinforced by the research findings indicating that, on average, respondents targeted more than five automation integrations.
Read Advanced IT Analytics, AIOps and Big Data - 7 Key Takeaways - Part 2, covering 4 more key takeaways from EMA's research.
The Latest
Over the last 20 years Digital Employee Experience has become a necessity for companies committed to digital transformation and improving IT experiences. In fact, by 2025, more than 50% of IT organizations will use digital employee experience to prioritize and measure digital initiative success ...
While most companies are now deploying cloud-based technologies, the 2024 Secure Cloud Networking Field Report from Aviatrix found that there is a silent struggle to maximize value from those investments. Many of the challenges organizations have faced over the past several years have evolved, but continue today ...
In our latest research, Cisco's The App Attention Index 2023: Beware the Application Generation, 62% of consumers report their expectations for digital experiences are far higher than they were two years ago, and 64% state they are less forgiving of poor digital services than they were just 12 months ago ...
In MEAN TIME TO INSIGHT Episode 5, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the network source of truth ...
A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG ...
In 2024 the number one challenge facing IT teams is a lack of skilled workers, and many are turning to automation as an answer, according to IT Trends: 2024 Industry Report ...
Organizations are continuing to embrace multicloud environments and cloud-native architectures to enable rapid transformation and deliver secure innovation. However, despite the speed, scale, and agility enabled by these modern cloud ecosystems, organizations are struggling to manage the explosion of data they create, according to The state of observability 2024: Overcoming complexity through AI-driven analytics and automation strategies, a report from Dynatrace ...
Organizations recognize the value of observability, but only 10% of them are actually practicing full observability of their applications and infrastructure. This is among the key findings from the recently completed Logz.io 2024 Observability Pulse Survey and Report ...
Businesses must adopt a comprehensive Internet Performance Monitoring (IPM) strategy, says Enterprise Management Associates (EMA), a leading IT analyst research firm. This strategy is crucial to bridge the significant observability gap within today's complex IT infrastructures. The recommendation is particularly timely, given that 99% of enterprises are expanding their use of the Internet as a primary connectivity conduit while facing challenges due to the inefficiency of multiple, disjointed monitoring tools, according to Modern Enterprises Must Boost Observability with Internet Performance Monitoring, a new report from EMA and Catchpoint ...
Choosing the right approach is critical with cloud monitoring in hybrid environments. Otherwise, you may drive up costs with features you don’t need and risk diminishing the visibility of your on-premises IT ...
