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APM Insights: Beyond the Acronym

Larry Dragich

Application Performance Management (APM) is now reaching the crest of its popularity cycle, and will soon be absorbed into the mainstream of IT as the principles of APM become clear to the broader audience. Holding true to its promise, APM will provide proactive system monitoring at the risk of being dubbed a point solution, and will achieve its potential to be seen as a strategic platform.

A well-oiled APM solution comes from correlating bottom-up monitoring (infrastructure monitoring) with insights from top-down monitoring (real-time application monitoring) all within the context of the end-user-experience (EUE). But from what angle should we be looking at APM as it relates to IT strategy?

Consider Australia for a moment. Is it a country, a continent, or an island? The answer depends upon your perspective, and, in much the same way, the unique spectrum of APM can be viewed as a framework, methodology, or platform. Understanding these attributes will help raise APM up the stack into the wheelhouse of IT Leadership for greater visibility.

To complete this metaphor, think about the monitoring tools themselves as the counties, cities, or streets on which APM is built. This parallels the idea that APM has different facets to consider within its construct. For more on this, read APM Convergence: Monitoring vs. Management.

Consider the following definitions and how APM uniquely fits as a prefix for each of them:

Methodology:

[A system of methods used in a particular area of study.]

It starts with a simple APM Methodology that can apply to any monitoring initiative or strategic discussion about application performance. This consists of four elements: Top-down monitoring, Bottom-up monitoring, Reporting & Analytics, and ITSM/ITIL Management Processes.

Each element goes deep as a broad category, and each category encompasses specific monitoring tools that support the end-user-experience (EUE). To illustrate this concept consider the Principles of APM, which gives you a blueprint of the high-level elements in relation to each other.

Image removed.

Slide Share: A Simple APM Methodology that maps to a real-world workflow

Framework:

[A basic structure underlying a system, concept, or text.]

Gartner was one of the forerunners in defining the Application Performance Monitoring model, formalizing the APM space as we know it today. The APM Conceptual Framework outlines 5 dimensions of technology to consider when implementing an application monitoring solution.

Forester has come out with an APM implementation framework that they describe as a blueprint for holistic business technology monitoring. The research outlines seven steps to follow as you build out your business technology management strategies (people, process, and technology) - Guarantee Business Value from Technology Monitoring.

Most recently, Tech-Tonics has published a Performance Analytics Decision Support Framework (PADS), which outlines best practices for assuring user experience, reducing risk and improving operational decision making.

Platform:

[A platform is any base of technologies on which other technologies or processes are built.]

Many vendors now have a broad offering of monitoring tools that makeup an APM platform focused on monitoring critical business applications beyond just web applications. Here are some helpful resources for describing these platforms and vendor offerings:

Ovum - Decision Matrix: Selecting an APM Solution

Enterprise Management Associates (EMA) - APM in the Age of the Cloud

Gartner Research - APM Magic Quadrant

Tool:

[A device or implement, used to carry out a particular function.]

These are all of the point solutions for monitoring that are dotting the APM landscape today. If you're looking to get clarity and unbiased product reviews about the most popular monitoring tools click on IT Central Station.

Gartner has also put together a large taxonomy of the availability and performance monitoring vendors (300+), identifying their solutions of coverage across four market segments:

1. General (fault monitoring)

2. Application Performance Monitoring (APM)

3. Network

4. Network Performance Monitoring

Conclusion

The attributes that make up APM at each level are unique to that purpose and transcend any one benefit that a single tool can furnish. Consider that APM is more than just an acronym but a journey, a movement, a new way of thinking, and a new frame of reference that is stitching together business value with IT metrics supporting the customer experience.

You can contact Larry on LinkedIn.

Related Links:

For more information on the basic Principles of APM and how it can be applied to any monitoring initiative or strategic discussion about application performance refer to the webcast on BrightTALK.com: Solving the Performance Puzzle: A Simple APM Methodology

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APM Insights: Beyond the Acronym

Larry Dragich

Application Performance Management (APM) is now reaching the crest of its popularity cycle, and will soon be absorbed into the mainstream of IT as the principles of APM become clear to the broader audience. Holding true to its promise, APM will provide proactive system monitoring at the risk of being dubbed a point solution, and will achieve its potential to be seen as a strategic platform.

A well-oiled APM solution comes from correlating bottom-up monitoring (infrastructure monitoring) with insights from top-down monitoring (real-time application monitoring) all within the context of the end-user-experience (EUE). But from what angle should we be looking at APM as it relates to IT strategy?

Consider Australia for a moment. Is it a country, a continent, or an island? The answer depends upon your perspective, and, in much the same way, the unique spectrum of APM can be viewed as a framework, methodology, or platform. Understanding these attributes will help raise APM up the stack into the wheelhouse of IT Leadership for greater visibility.

To complete this metaphor, think about the monitoring tools themselves as the counties, cities, or streets on which APM is built. This parallels the idea that APM has different facets to consider within its construct. For more on this, read APM Convergence: Monitoring vs. Management.

Consider the following definitions and how APM uniquely fits as a prefix for each of them:

Methodology:

[A system of methods used in a particular area of study.]

It starts with a simple APM Methodology that can apply to any monitoring initiative or strategic discussion about application performance. This consists of four elements: Top-down monitoring, Bottom-up monitoring, Reporting & Analytics, and ITSM/ITIL Management Processes.

Each element goes deep as a broad category, and each category encompasses specific monitoring tools that support the end-user-experience (EUE). To illustrate this concept consider the Principles of APM, which gives you a blueprint of the high-level elements in relation to each other.

Image removed.

Slide Share: A Simple APM Methodology that maps to a real-world workflow

Framework:

[A basic structure underlying a system, concept, or text.]

Gartner was one of the forerunners in defining the Application Performance Monitoring model, formalizing the APM space as we know it today. The APM Conceptual Framework outlines 5 dimensions of technology to consider when implementing an application monitoring solution.

Forester has come out with an APM implementation framework that they describe as a blueprint for holistic business technology monitoring. The research outlines seven steps to follow as you build out your business technology management strategies (people, process, and technology) - Guarantee Business Value from Technology Monitoring.

Most recently, Tech-Tonics has published a Performance Analytics Decision Support Framework (PADS), which outlines best practices for assuring user experience, reducing risk and improving operational decision making.

Platform:

[A platform is any base of technologies on which other technologies or processes are built.]

Many vendors now have a broad offering of monitoring tools that makeup an APM platform focused on monitoring critical business applications beyond just web applications. Here are some helpful resources for describing these platforms and vendor offerings:

Ovum - Decision Matrix: Selecting an APM Solution

Enterprise Management Associates (EMA) - APM in the Age of the Cloud

Gartner Research - APM Magic Quadrant

Tool:

[A device or implement, used to carry out a particular function.]

These are all of the point solutions for monitoring that are dotting the APM landscape today. If you're looking to get clarity and unbiased product reviews about the most popular monitoring tools click on IT Central Station.

Gartner has also put together a large taxonomy of the availability and performance monitoring vendors (300+), identifying their solutions of coverage across four market segments:

1. General (fault monitoring)

2. Application Performance Monitoring (APM)

3. Network

4. Network Performance Monitoring

Conclusion

The attributes that make up APM at each level are unique to that purpose and transcend any one benefit that a single tool can furnish. Consider that APM is more than just an acronym but a journey, a movement, a new way of thinking, and a new frame of reference that is stitching together business value with IT metrics supporting the customer experience.

You can contact Larry on LinkedIn.

Related Links:

For more information on the basic Principles of APM and how it can be applied to any monitoring initiative or strategic discussion about application performance refer to the webcast on BrightTALK.com: Solving the Performance Puzzle: A Simple APM Methodology

The Huckster and Peddler: So You Want to Buy Some APM?

APM Caught in the Crosshairs

APM: Running With a Renegade - DevOps

Hot Topics

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...