30 Ways APM Should Evolve - Part 4
June 28, 2016
Share this

APMdigest asked the top minds in the industry what they feel is the most important way Application Performance Management (APM) tools must evolve. The recommendations on this list provide a rare look into the long-term future of APM technology. Part 4 covers the end user experience.

Start with 30 Ways APM Should Evolve - Part 1

Start with 30 Ways APM Should Evolve - Part 2

Start with 30 Ways APM Should Evolve - Part 3

16. END USER EXPERIENCE

In this era of digital transformation, delivering an exceptional end user experience is one of the most important goals for enterprises. APM must evolve into a unified monitoring solution that shows a clear linkage to the quality of the end user experience. Additionally, monitoring of the supporting infrastructure is another critical component in delivering the best overall experience to the end-users of the application.
Peter Kacandes
Senior Product Marketing Manager, AppDynamics

Because user experience is the new service level agreement standard, businesses must arm themselves with APM tools that natively provide end-to-end visibility into user experience across mobile, web and e-commerce platforms, monitoring and analyzing API calls, runtime environments, and business transactions in the context of user actions and their devices.
Monica Benjamin
Director of Product Marketing, HPE Software

Read Monica Benjamin's blog: APM Evolution - End User Experience

According to a recent Gartner survey, 46 percent of enterprises view end-user experience monitoring (EUEM) as the most important APM dimension, and 49 percent cite "enhance customer service quality" as their first choice for rationalizing APM purchases. Companies know the end-user experience impacts the bottom line, but they have trouble quantifying exactly how much. APM must evolve to enable not only better understanding of the end-user experience, but also the direct business impact of poor performance. This will drive future APM investments.
Dennis Callaghan
Director of Industry Innovation, Catchpoint

APM tools need to get as close as possible to the end users. That could mean putting them into mobile apps and browsers, running playback-bots, or implementing in-app customer feedback mechanisms. That's the most important way APM tools must evolve. Traditionally, APM tools have focused largely on monitoring internal, full app stacks inside the data center. Now, we're seeing more consolidation in the application development and deployment stack – for instance, AWS for hosting and NoSQL as the preferred database technology. That means APM tools will gradually shift from lower-level challenges (monitoring apps, servers, and databases) to higher-level ones. These new challenges would include things like a) understanding user behavior and tying it back to the application developers' world via time-based hooks and b) knowing that a new workflow is turning more Android users away than the previous flow. That kind of insight is what today's app developers should expect from an APM tool.
Dev Anand Ramasamy
Director of Product Management, ManageEngine

17. END-USER EXPERIENCE + ROOT CAUSE ANALYSIS

The APM tools today measure and expose the latency and availability of digital services. In order to offer the owners of these services a better overview and control of user experience, the APMs will need to add two additional dimensions to their dashboards – tracing of users and root cauuses. The APMs of tomorrow will have to monitor the experience of individual users and when the experience is not satisfying, expose root causes with the precision of a specific line in source code.
Ivo Mägi
Co-founder and Head of Product, Plumbr

18. DIGITAL PERFORMANCE MANAGEMENT

Application Performance Management tools must evolve to become Digital Performance Management. As the definition of "application" is both expanding and becoming more vague, it's important for these tools to focus on the customer experience end-to-end. That's essentially what we mean by digital performance.
Jason Bloomberg
President, Intellyx

APM has historically been IT-centric, driven by operations and development, mainly to more efficiently identify and fix issues. However, this gives little or no thought to the digital customer experience. The most successful businesses are practicing what we call Digital Performance Management (DPM), using customer experience insights as a common language to foster collaboration and align priorities across these teams including business stakeholders. DPM collected analytics are uniquely positioned to help break silos by providing detailed insight around user behavior, delivered experience quality and the supporting applications and infrastructure health and performance across channels.
Erwan Paccard
Director of Customer Experience Marketing, Dynatrace

2016 will see the beginning of a mass transition from APM to DPM (Digital Performance Management) with emphasis on front-end performance measurement, testing and optimization based on analytics insights gained from the holy trinity of data - real user, business outcome and ops metrics.
Ann Ruckstuhl
CMO, SOASTA

19. APPLICATION-AWARE APM

The biggest evolution in application performance management will be application-aware solutions in the virtualized environment that tie the end user to the virtualized infrastructure that is delivering the application. As the management interface grows increasingly complex with virtual machines, hybrid cloud and hypervisor-based solutions, an evolution must take place to ensure that IT understands how their business critical applications are using compute, storage, network and virtualization resources on a user-by-user basis. As IT continues to evolve, monitoring solutions must also evolve to provide complete transparency throughout applications and all infrastructure layers.
Simon Taylor
President, Comtrade Software

Read 30 Ways APM Should Evolve - Part 5, covering the impact of APM on the Business.

Share this

The Latest

June 21, 2021

Respondents to an OpsRamp survey are moving forward with digital transformation, but many are re-evaluating the number and type of tools they're using. There are three main takeaways from the survey ...

June 17, 2021

More and more mainframe decision makers are becoming aware that the traditional way of handling mainframe operations will soon fall by the wayside. The ever-growing demand for newer, faster digital services has placed increased pressure on data centers to keep up as new applications come online, the volume of data handled continually increases, and workloads become increasingly unpredictable. In a recent Forrester Consulting AIOps survey, commissioned by BMC, the majority of respondents cited that they spend too much time reacting to incidents and not enough time finding ways to prevent them ...

June 16, 2021

In the age of digital transformation, enterprises are migrating to open source software (OSS) in droves to streamline operations and improve customer and employee experiences. However, to unlock the deluge of OSS benefits, it's not enough for organizations to simply implement the software. They must take the necessary steps to build an intentional OSS strategy rooted in ongoing third-party support and training ...

June 15, 2021

In Part 1 of this series, we explored the top pain points associated with managing Internet-based WANs today. This second installment will focus on today's most prevalent SD-WAN deployment challenges specifically and what you can do to better manage modern WANs overall ...

June 14, 2021

Enterprise wide-area networks (WANs) have undergone an incredible transformation over the past several years. More often than not, they're hybrid, offering multiple connection paths between WANs. This provides many benefits but also makes them more challenging to manage than ever before. In Part 1 of this series, we'll explore the top pain points associated with Internet-based WANs ...

June 10, 2021

As we have seen during this digital transformation boom during the pandemic, technologists are managing more applications and data than ever before, which has led three quarters of technologists to be concerned with increased IT complexity. Even more significant, 89% admitted to feeling under immense pressure to keep up with the churn, according to the recent AppDynamics Agents of Transformation report. It's clear that the pandemic has pushed many technologists to their breaking point. To help tackle IT burnout, tech professionals need a "canary" to help them streamline and catch the anomalies before they cause any major performance issues ...

June 09, 2021

An hour-long outage this Tuesday ground the Internet to a halt after popular Content Delivery Network (CDN) provider, Fastly, experienced a glitch that downed Reddit, Spotify, HBO Max, Shopify, Stripe and the BBC, to name just a few of properties affected ...

June 08, 2021

Digital experience has existed for a while now. We have now begun to scratch the surface to measure it. So that calls for Digital Experience Monitoring (DEM). DEM extends Application Performance Monitoring (APM) and Network Performance Management (NPM) to view and optimize application performance issues from the end-user perspective ...

June 07, 2021

The rising adoption of cloud-native architectures, DevOps, and agile methodologies has broken traditional approaches to application security, according to Precise, automatic risk and impact assessment is key for DevSecOps, a new report from Dynatrace, based on an independent global survey of 700 CISOs ...

June 03, 2021

IT leaders across the board agree that hybrid cloud is essential for digital transformation (94%), according to the The Truth About Hybrid Cloud and Digital Transformation, a report from CloudBolt and social research platform Pulse. The survey also confirmed the vital role played by automation, self-service IT, and continuous optimization of cloud spend on the digital transformation journey — and how most of these organizations are experiencing significant stumbling blocks in these very areas. It appears that a new cloud order is emerging and suddenly, what has been good enough no longer is ...