APMdigest asked the top minds in the industry what they feel is the most important way Application Performance Management (APM) tools must evolve. The recommendations on this list provide a rare look into the long-term future of APM technology. Part 4 covers the end user experience.
Start with 30 Ways APM Should Evolve - Part 1
Start with 30 Ways APM Should Evolve - Part 2
Start with 30 Ways APM Should Evolve - Part 3
16. END USER EXPERIENCE
In this era of digital transformation, delivering an exceptional end user experience is one of the most important goals for enterprises. APM must evolve into a unified monitoring solution that shows a clear linkage to the quality of the end user experience. Additionally, monitoring of the supporting infrastructure is another critical component in delivering the best overall experience to the end-users of the application.
Senior Product Marketing Manager, AppDynamics
Because user experience is the new service level agreement standard, businesses must arm themselves with APM tools that natively provide end-to-end visibility into user experience across mobile, web and e-commerce platforms, monitoring and analyzing API calls, runtime environments, and business transactions in the context of user actions and their devices.
Director of Product Marketing, HPE Software
According to a recent Gartner survey, 46 percent of enterprises view end-user experience monitoring (EUEM) as the most important APM dimension, and 49 percent cite "enhance customer service quality" as their first choice for rationalizing APM purchases. Companies know the end-user experience impacts the bottom line, but they have trouble quantifying exactly how much. APM must evolve to enable not only better understanding of the end-user experience, but also the direct business impact of poor performance. This will drive future APM investments.
Director of Industry Innovation, Catchpoint
APM tools need to get as close as possible to the end users. That could mean putting them into mobile apps and browsers, running playback-bots, or implementing in-app customer feedback mechanisms. That's the most important way APM tools must evolve. Traditionally, APM tools have focused largely on monitoring internal, full app stacks inside the data center. Now, we're seeing more consolidation in the application development and deployment stack – for instance, AWS for hosting and NoSQL as the preferred database technology. That means APM tools will gradually shift from lower-level challenges (monitoring apps, servers, and databases) to higher-level ones. These new challenges would include things like a) understanding user behavior and tying it back to the application developers' world via time-based hooks and b) knowing that a new workflow is turning more Android users away than the previous flow. That kind of insight is what today's app developers should expect from an APM tool.
Dev Anand Ramasamy
Director of Product Management, ManageEngine
17. END-USER EXPERIENCE + ROOT CAUSE ANALYSIS
The APM tools today measure and expose the latency and availability of digital services. In order to offer the owners of these services a better overview and control of user experience, the APMs will need to add two additional dimensions to their dashboards – tracing of users and root cauuses. The APMs of tomorrow will have to monitor the experience of individual users and when the experience is not satisfying, expose root causes with the precision of a specific line in source code.
Co-founder and Head of Product, Plumbr
18. DIGITAL PERFORMANCE MANAGEMENT
Application Performance Management tools must evolve to become Digital Performance Management. As the definition of "application" is both expanding and becoming more vague, it's important for these tools to focus on the customer experience end-to-end. That's essentially what we mean by digital performance.
APM has historically been IT-centric, driven by operations and development, mainly to more efficiently identify and fix issues. However, this gives little or no thought to the digital customer experience. The most successful businesses are practicing what we call Digital Performance Management (DPM), using customer experience insights as a common language to foster collaboration and align priorities across these teams including business stakeholders. DPM collected analytics are uniquely positioned to help break silos by providing detailed insight around user behavior, delivered experience quality and the supporting applications and infrastructure health and performance across channels.
Director of Customer Experience Marketing, Dynatrace
2016 will see the beginning of a mass transition from APM to DPM (Digital Performance Management) with emphasis on front-end performance measurement, testing and optimization based on analytics insights gained from the holy trinity of data - real user, business outcome and ops metrics.
19. APPLICATION-AWARE APM
The biggest evolution in application performance management will be application-aware solutions in the virtualized environment that tie the end user to the virtualized infrastructure that is delivering the application. As the management interface grows increasingly complex with virtual machines, hybrid cloud and hypervisor-based solutions, an evolution must take place to ensure that IT understands how their business critical applications are using compute, storage, network and virtualization resources on a user-by-user basis. As IT continues to evolve, monitoring solutions must also evolve to provide complete transparency throughout applications and all infrastructure layers.
President, Comtrade Software
Read 30 Ways APM Should Evolve - Part 5, covering the impact of APM on the Business.
Few tools provide early detection of mission-critical mail outages. On March 15, Microsoft had a service outage worldwide that impacted its services such as Teams AV, Yammer, OneDrive, and Azure Active Directory. Users reported not being able to login into either of these services and were getting timeout messages ...
More than half (60%) of IT organizations are investing in improving employee experience to support remote workforce productivity and performance according to The Changing Role of the IT Leader study by Elastic ...
Why are CDNs becoming more important to so many businesses? And how will they handle the new applications coming out over the next few years? APMdigest sat down with Mehdi Daoudi, CEO and co-founder of Catchpoint Systems, to find out ...
A growing need for process automation as a result of the confluence of digital transformation initiatives with the remote/hybrid work policies brought on by the pandemic was uncovered by an independent survey of over 500 IT Operations, DevOps, and Site Reliability Engineering (SRE) professionals commissioned by Transposit for its inaugural State of DevOps Automation Report ...
As the Covid-19 pandemic forces a global reset of how we gather and work, 60% of organizations are looking forward to increased spending in 2021 to deploy new technologies, according to the 14th annual State of the Network global study of enterprise networking and security challenges released by VIAVI Solutions ...
Complexity breaks correlation. Intelligence brings cohesion. This simple principle is what makes real-time asset intelligence a must-have for AIOps that is meant to diffuse complexity. To further create a context for the user, it is critical to understand service dependencies and correlate alerts across the stack to resolve incidents ...
We're all familiar with the process of QA within the software development cycle. Developers build a product and send it to QA engineers, who test and bless it before pushing it into the world. After release, a different team of SREs with their own toolset then monitor for issues and bugs. Now, a new level of customer expectations for speed and reliability have pushed businesses further toward delivering rapid product iterations and innovations to keep up with customer demands. This leaves little time to run the traditional development process ...
On Wednesday January 27, 2021, Microsoft Office 365 experienced an outage affected a number of its services with a prolonged outage affecting Exchange Online. Despite Microsoft indicating that it was just Exchange Online affected during this outage, some monitoring tools detected that Azure Active Directory and dependent services like SharePoint and OneDrive were also affected at the time. The outage information indicated a rollout and rollback but we wouldn't expect to see such a widescale outage and slowdown just affecting some of the schema unless everything had to be taken offline ...
Application availability depends on the availability of other elements in a system, for example, network, server, operating system and so on, which support the application. Concentrating solely on the availability of any one block will not produce optimum availability of the application for the end user ...
A hybrid work environment will persist after the pandemic recedes, with over 80% stating that they expect over a quarter of workers to remain remote, and over two-thirds desiring flexibility between on-premises and remote deployments according to the 2021 State of the WAN report released by Aryaka ...