Q&A Part Two: Gartner Talks About SaaS APM
June 26, 2012
Share this

In Part Two of APMdigest's exclusive interview, Jonah Kowall, Research Director in Gartner's IT Operations Research group, discusses SaaS APM - the new requirement for the 2012 Magic Quadrant for Application Performance Management.

Start with Q&A Part One: Gartner Talks About APM Cool Vendors

APM: Gartner is changing some of the requirements for the Magic Quadrant for Application Performance Monitoring. This year you are requiring all APM companies included in the report to offer a Software-as-a-Service (SaaS) option?

JK: Yes that is correct. At least a part of the offering. It does not need to be a full-blown implementation.

We are seeing more and more interest in SaaS solutions. The new requirement for the Magic Quadrant is driven by the requests that we get for SaaS deployment models, which is increasing. Vendors that are not really thinking about SaaS cannot keep up to speed with what is happening in the market.

In the future, we will put even more requirements around SaaS capabilities, and eventually we would like to have all the vendors in the Magic Quadrant for APM offer everything they can do on-premise as SaaS as well, so that customers will not have to choose on-premise for certain functionality. In the future all vendors' on-premise and SaaS offerings should have the same capabilities, but at this point the marketplace is not there yet.

APM: In terms of actual deployments, is SaaS APM becoming a mainstream solution, or is it still down the road?

JK: SaaS in general is definitely here. It is being adopted heavily. And I would say that APM-as-a-Service is definitely here now, too. Some of the vendors that are offering SaaS APM have substantial customer accounts and market penetration. And I'm talking about standard full-blown APM, let alone the synthetic transaction technologies that have been adopted as SaaS for a long time as well.

Through this year you will start to see significantly more offerings as full APM Software-as-a-Service, mostly driven by market demand. This is something that was immature a year ago but has snowballed its way to become a market driver.

APM: Do you see any challenges for SaaS APM adoption?

JK: SaaS is something that has been permeating every company and every industry. But for some reason the IT team has not been keeping up with the way the business side is adopting and using Software-as-a-Service. It seems like IT is behind what the business is doing, and how the business is exploiting technology. IT is very conservative and the business tends to be much more progressive. This is something the IT team is constantly struggling with as far staying relevant, staying ahead of the business. And in many ways now the business is setting much of the technology pace in the company. It is an interesting change that is slowly taking place.

APM: Does SaaS APM have to be completely agentless?

JK: No, it can be agent-based. The companies that offer full-blown APM-as-a-Service use agents, because they have the full functionality of being able to dig into the transaction and not just look at the users. The solutions that only look at user experience – whether it is synthetic or real users – can do that without agents, but when you want to dig into the actual application and the database, and understand the execution of the application, you still need to have agents there.

I think a trend is that some of the agentry will be embedded in the platforms for the public cloud, for example. So if you were to go to a public cloud and start up an instance, there could be an agent already in that instance that you do not need to configure per se.

We are starting to see some of that marketplace capability happening, where you can literally go to a website and click “instrument my application with product X” and it will deploy the agent and get your application instrumented. That is starting to happen, and you will see a lot more of that happening in the next month or two.

APM: Is there some aspect of APM specifically that makes it ideal for SaaS, or is it just that any application can be deployed that way?

JK: In the future, when you move to infrastructure-as-a-service (IaaS) in the public cloud or private cloud, or eventually platform-as-a-service (PaaS), you put your code up on the platform and your software executes. You don't worry about the infrastructure. At that point you don't need to monitor any of the infrastructure because it is hidden behind the PaaS or IaaS provider. APM is the only way you can understand how your code is actually executing and what the user is experiencing. APM is still very relevant in that world. APM becomes the only monitoring that you really need, besides possibly some network monitoring.

At that point you don't want to deal with managing the APM solution yourself, so going to an APM-as-a-Service type of solution can alleviate many of those concerns, and provide a more efficient way to deploy APM.

APM: How do you rate the industry overall, in terms of the vendors' ability to deliver SaaS?

JK: Sorry but I cannot comment on that while the research is in progress. We are targeting a Q3 release for the Magic Quadrant for Application Performance Monitoring.

Check back tomorrow for Part Three of the Q&A, when Jonah Kowall discusses other new requirements for the Magic Quadrant for APM, as well as challenges of APM deployments and Big Data.

ABOUT Jonah Kowall

Jonah Kowall is a research director in Gartner's IT Operations Research group. He focuses on application performance monitoring (APM), event correlation and analysis (ECA), network management systems (NMSs), network performance management (NPM), network configuration and change management (NCCM), and general system and infrastructure monitoring technologies. Previously Kowall managed a global team of engineers and managers for MFG.com, and was responsible for monitoring and enterprise management software and architecture at Thomson Reuters.

Related Links:

Q&A Part One: Gartner Talks About APM Cool Vendors

Q&A Part Three: Gartner Talks About Application Performance Management

Gartner's Five Dimensions of APM

Gartner Analyst Will Cappelli Talks about APM

Share this

The Latest

July 18, 2019

Organizations that are working with artificial intelligence (AI) or machine learning (ML) have, on average, four AI/ML projects in place, according to a recent survey by Gartner, Inc. Of all respondents, 59% said they have AI deployed today ...

July 17, 2019

The 11th anniversary of the Apple App Store frames a momentous time period in how we interact with each other and the services upon which we have come to rely. Even so, we continue to have our in-app mobile experiences marred by poor performance and instability. Apple has done little to help, and other tools provide little to no visibility and benchmarks on which to prioritize our efforts outside of crashes ...

July 16, 2019

Confidence in artificial intelligence (AI) and its ability to enhance network operations is high, but only if the issue of bias is tackled. Service providers (68%) are most concerned about the bias impact of "bad or incomplete data sets," since effective AI requires clean, high quality, unbiased data, according to a new survey of communication service providers ...

July 15, 2019

Every internet connected network needs a visibility platform for traffic monitoring, information security and infrastructure security. To accomplish this, most enterprise networks utilize from four to seven specialized tools on network links in order to monitor, capture and analyze traffic. Connecting tools to live links with TAPs allow network managers to safely see, analyze and protect traffic without compromising network reliability. However, like most networking equipment it's critical that installation and configuration are done properly ...

July 11, 2019

The Democratic presidential debates are likely to have many people switching back-and-forth between live streams over the coming months. This is going to be especially true in the days before and after each debate, which will mean many office networks are likely to see a greater share of their total capacity going to streaming news services than ever before ...

July 10, 2019

Monitoring of heating, ventilation and air conditioning (HVAC) infrastructures has become a key concern over the last several years. Modern versions of these systems need continual monitoring to stay energy efficient and deliver satisfactory comfort to building occupants. This is because there are a large number of environmental sensors and motorized control systems within HVAC systems. Proper monitoring helps maintain a consistent temperature to reduce energy and maintenance costs for this type of infrastructure ...

July 09, 2019

Shoppers won’t wait for retailers, according to a new research report titled, 2019 Retailer Website Performance Evaluation: Are Retail Websites Meeting Shopper Expectations? from Yottaa ...

June 27, 2019

Customer satisfaction and retention were the top concerns for a majority (58%) of IT leaders when suffering downtime or outages, according to a survey of top IT leaders conducted by AIOps Exchange. The effect of service interruptions on customers outweighed other concerns such as loss of revenue, brand reputation, negative press coverage, or the impact on IT Ops teams.

June 26, 2019

It is inevitable that employee productivity and the quality of customer experiences suffer as a consequence of the poor performance of O365. The quick detection and rapid resolution of problems associated with O365 are top of mind for any organization to keep its business humming ...

June 25, 2019

Employees at British businesses rate computer downtime as the most significant irritant at their current workplace (41 percent) when asked to pick their top three ...