APMdigest asked experts across the industry — including analysts, consultants and vendors — for their opinions on the next steps for ITOA. These next steps include where the experts believe ITOA is headed, as well as where they think it should be headed. Part 3 covers monitoring and user experience.
Start with Next Steps for ITOA - Part 1
Start with Next Steps for ITOA - Part 2
MONITORING INTEGRATES WITH ITOA
Advanced analytics and machine learning will become table stakes in monitoring tools. Initially this will create a flurry of unsubstantiated rebranding efforts by vendors eager to catch up, but these will eventually either acquire their way into ITOA or exit the market.
Trace3 Research 360 View Trend Report: IT Operations Monitoring & Analytics (ITOMA)
As powerful as APM tools are, they have always been application- or infrastructure-centric and have therefore missed a very important piece of the puzzle: the actual users. I predict that IT departments, with the encouragement of corporate management, will not only begin to recognize the value of understanding user experience and behavior, but will take the lead in leveraging these analytics to improve the quality of service they deliver. They will begin integrating user analytics as a core capability within their toolset to see exactly what happens when users enter information and navigate through screens. These unique insights will help them improve problem resolution, system performance, process optimization, employee efficiency and more.
CEO, Knoa Software
DIGITAL EXPERIENCE MONITORING
In a customer-centric age, empowered users are accustomed to getting extremely high levels of service, a reality that is forcing companies to evolve traditional performance monitoring into what Gartner now calls digital experience monitoring (DEM). DEM treats the user experience as the ultimate metric, and identifies how the myriad of underlying services, systems and components influence it. DEM is far more multi-dimensional than past end user experience monitoring approaches. IT Operations Analytics will evolve concurrently with DEM, handling more complexity (ingesting and analyzing more data from more sources), and increasing diagnostic accuracy and speed.
Director of Industry Innovation, Catchpoint
MONITOR WHAT MATTERS
We will see a significant shift away from "monitor everything", and a return to "monitor what matters." But this time, "what matters" will be determined algorithmically, not by policy, and consequently the performance data will be more adaptive and relevant.
Chief Evangelist, Moogsoft
IT Operations Analytics (ITOA), in relation to performance management has yet to deliver the first promise of analytics: predictability. Although there are a number of interesting solutions around that are that advanced, especially in areas like network management (in combination with vertical/domain problems), the market has yet to witness an easy-to-use, intelligent solution that can see within the crystal ball and predict outages, failures and problems.
VP of Engineering, Comtrade Software
Read Next Steps for ITOA - Part 4, covering automation and dynamic IT environment.
Industry experts offer thoughtful, insightful, and often controversial predictions on how APM and related technologies will evolve and impact business in 2020. Part 2 covers AIOps, AI and Machine Learning (ML) ...
As the New Year approaches, it is time for APMdigest's 10th annual list of Application Performance Management (APM) predictions. Industry experts offer thoughtful, insightful, and often controversial predictions on how APM and related technologies will evolve and impact business in 2020 ...
Enterprises with services operating in the cloud are overspending by millions due to inefficiencies with their apps and runtime environments, according to a poll conducted by Lead to Market, and commissioned by Opsani. 69 Percent of respondents report regularly overspending on their cloud budget by 25 percent or more, leading to a loss of millions on unnecessary cloud spend ...
For IT professionals responsible for upgrading users to Windows 10, it's crunch time. End of regular support for Windows 7 is nearly here (January 14, 2020) but as many as 59% say that only a portion of their users have been migrated to Windows 10 ...
Application performance monitoring (APM) has become one of the key strategies adopted by IT teams and application owners in today’s era of digital business services. Application downtime has always been considered adverse to business productivity. But in today’s digital economy, what is becoming equally dreadful is application slowdown. When an application is slow, the end user’s experience accessing the application is negatively affected leaving a dent on the business in terms of commercial loss and brand damage ...
Useful digital transformation means altering or designing new business processes, and implementing them via the people and technology changes needed to support these new business processes ...
xMatters recently released the results of its Incident Management in the Age of Customer-Centricity research study to better understand the range of various incident management practices and how the increased focus on customer experience has caused roles across an organization to evolve. Findings highlight the ongoing challenges organizations face as they continue to introduce and rapidly evolve digital services ...
The new App Attention Index Report from AppDynamics finds that consumers are using an average 32 digital services every day — more than four times as many as they realize. What's more, their use of digital services has evolved from a conscious decision to carry around a device and use it for a specific task, to an unconscious and automated behavior — a digital reflex. So what does all this mean for the IT teams driving application performance on the backend? Bottom line: delivering seamless and world-class digital experiences is critical if businesses want to stay relevant and ensure long-term customer loyalty. Here are some key considerations for IT leaders and developers to consider ...
Through the adoption of agile technologies, financial firms can begin to use software to both operate more effectively and be faster to market with improvements for customer experiences. Making sure there is the necessary software in place to give customers frictionless everyday activities, like remote deposits, business overdraft services and wealth management, is key for a positive customer experience ...