APMdigest posed the following question to the IT Operations community: How should ITOps adapt to the new normal? In response, industry experts offered their best recommendations for how ITOps can adapt to this new remote work environment. Part 3 covers automation.
Start with: How ITOps Can Adapt to the New Normal - Part 1
Start with: How ITOps Can Adapt to the New Normal - Part 2
IT Operations should move towards "self-learning, self-intelligent and self-remediation" tools more and more, and move away from human involved decisions and executions. This approach requires detection and remediation at the source systems itself. The traditional method of letting the source systems generate alerts on threshold breaches and an external system remediate them may not yield the desired results.
SVP and Head, Infrastructure Services, GAVS Technologies
The global pandemic has exposed the need for IT and operations to be able to do more with less. With fewer resources and a smaller margin of error, they are being pressured to deliver robust digital services to both their customers and employees. To meet these needs, automation will become an essential part of IT operations. Automation is no longer a nice-to-have; but a matter of survival. In the past, organizations may have been skeptical about automating their work. But the massive spike in demand for IT services as a result of the pandemic has put increased pressure on traditional IT teams. The only way to scale and deliver new services that are critical to the business is to adopt continuous automation. Automation must be continuous because entity maps and baselines need to be updated continuously — everything needs to be automatically watched, analyzed, and adjusted 24x7. By automating manual-intensive, repetitive tasks, ITOps teams can always stay ahead of rapidly changing customer demands. As a result, they'll also have more time to focus on innovating the customer experience which is especially key in industries, such as retail, where business is taking place mainly online amid the shift to virtual.
DevOps Activist, Dynatrace
There's no question that the "new normal" will need to deliver more agile support for remote workers. And this is putting an increasing burden on ITOps teams. In fact, our recent research shows that for 63% of IT professionals, IT workloads have increased 37% since going remote. The best way to cope is to embrace solutions that empower employees to become more self-reliant and deliver hyper-automation. Technology that delivers hyper-automation will allow IT to scale and handle the additional challenges. AI, machine learning and automation bots that will self-heal devices, predict and\or proactively fix issues before they occur will dramatically alleviate IT Ops drain.
Principal Product Manager, Ivanti
Read Rex McMillan's recent blog on APMdigest: Hyper-Automation - IT's Path to Edge Self-Reliance
IT Ops teams should automate as much as possible. As remote work becomes more normalized, even after the pandemic, IT Ops becomes more difficult — endpoints are no longer easily accessible, yet keeping employees productive remains a priority. Automating necessary tasks, such as patching and fixing endpoint problems, enables employees to work at a high level and frees up time for other IT tasks.
VP of Marketing, Adaptiva
Covid-19 has caused IT priorities to shift. ITOps must now focus on supporting remote workforces, dealing with Zoom, setting up at-home solutions, and so on. But while IT pressures may have changed, business pressures have not; revenue, market share, time to market, and all the traditional metrics of success remain the same. As a result, the need for automation in IT operations has never been greater. Automation helps IT focus on their new priorities while still accommodating for the agility the business demands. When IT can optimize as many processes as possible with automatic, policy-driven workflows, the need for manual intervention and monitoring is eliminated in many areas.
IT automation will play a critical role in the new normal as teams continue to accommodate a dispersed workforce and manage unprecedented service desk pressure. For example, self-service and virtual agent technologies can help offset these workloads by helping to address common issues to boost productivity and free manual labor resources for more complicated issues.
Sr. Marketing Manager, ManageEngine
Technologies that give the user the power to work more autonomously through self-service will also improve productivity and resilience in this new remote working normal.
Principal Product Manager, Ivanti
ITOps can create a catalog of the resources and services that developers need to be productive, and make them easily available with the click of a button. Not only is self-service powered by automation significantly more efficient, but it also reduces unnecessary expenses and cloud cost surges.
THE HYBRID IT PROFESSIONAL
While no one is sure what the new normal will look like, one thing is certain — the world has been cast into the future with alarming speed and accelerated dependence on technology from an individual, enterprise and societal use case. To adapt, the lines between ITOps, Development and Security have to blur, giving rise to the multi-skilled hybrid IT Professional. In the spirit of Site Reliability Engineering, ITOps must adopt an engineering mindset, have a sound understanding of agile software development and groom basic coding skills. The hybrid IT Professional of the new normal enables the creation of Hybrid Product Teams that are multi-skilled, multi-disciplinary and have deep and broad skills. In an effort to work towards advancing the humans of IT through an understanding of the must-have skill sets, please participate in the 2021 Upskilling Survey.
CEO, DevOps Institute
Modern complex systems are easy to develop and deploy but extremely difficult to observe. Their IT Ops data gets very messy. If you have ever worked with modern Ops teams, you will know this. There are multiple issues with data, from collection to processing to storage to getting proper insights at the right time. I will try to group and simplify them as much as possible and suggest possible solutions to do it right ...
In Agile, development and testing work in tandem, with testing being performed at each stage of the software delivery lifecycle, also known as the SDLC. This combination of development and testing is known as "shifting left." Shift left is a software development testing practice intended to resolve any errors or performance bottlenecks as early in the software development lifecycle (SDLC) as possible ...
Overwhelmingly, business leaders cited digital preparedness as key to their ability to adapt, according to an in-depth study by the Economist Intelligence Unit (EIU), looking into how the relationship between technology, business and people evolved during the COVID-19 pandemic ...
Robotic Data Automation (RDA) is a new paradigm to help automate data integration and data preparation activities involved in dealing with machine data for Analytics and AI/Machine Learning applications. RDA is not just a framework, but also includes a set of technologies and product capabilities that help implement the data automation ...
There is no one-size-fits-all approach to changing the experience of employees during a pandemic, but technological innovation can have a positive impact on how employees work from home as companies design their digital workspace strategy. The IT team supporting this shift needs to think about the following questions ...
Downtime. It's more than just a bar on the Rebel Alliance's base on Folor. For IT Ops teams, downtime is not fun. It costs time, money and often, user frustration. It takes more than the Force to handle incidents ... it takes an intergalactic team. An effective incident management team is made up of people with many different skill sets, styles and approaches. We thought it would be fun to map the heroes of IT Ops with Star Wars characters (across Star Wars generations) based on their traits ...
Vendors and their visions often run ahead of the real-world pack — at least, the good ones do, because progress begins with vision. The downside of this rush to tomorrow is that IT practitioners can be left to ponder the practicality of technologies and wonder if their organization is ahead of the market curve or sliding behind in an invisible race that is always competitive ...
According to a new report, Digital Workspace Deployment & Performance Monitoring in the New Normal, 82% of respondents had changes in their digital workspaces due to the pandemic ...
There are a few best practices that DevOps teams should keep in mind to ensure they are not lost in the weeds when incorporating visibility and troubleshooting programs into their systems, containers, and infrastructures. Let's dive into these best practices ...