How ITOps Can Adapt to the New Normal - Part 3
November 18, 2020
Share this

APMdigest posed the following question to the IT Operations community: How should ITOps adapt to the new normal? In response, industry experts offered their best recommendations for how ITOps can adapt to this new remote work environment. Part 3 covers automation.

Start with: How ITOps Can Adapt to the New Normal - Part 1

Start with: How ITOps Can Adapt to the New Normal - Part 2

SELF-LEARNING

IT Operations should move towards "self-learning, self-intelligent and self-remediation" tools more and more, and move away from human involved decisions and executions. This approach requires detection and remediation at the source systems itself. The traditional method of letting the source systems generate alerts on threshold breaches and an external system remediate them may not yield the desired results.
Chandramouleswaran Sundaram
SVP and Head, Infrastructure Services, GAVS Technologies

AUTOMATION

The global pandemic has exposed the need for IT and operations to be able to do more with less. With fewer resources and a smaller margin of error, they are being pressured to deliver robust digital services to both their customers and employees. To meet these needs, automation will become an essential part of IT operations. Automation is no longer a nice-to-have; but a matter of survival. In the past, organizations may have been skeptical about automating their work. But the massive spike in demand for IT services as a result of the pandemic has put increased pressure on traditional IT teams. The only way to scale and deliver new services that are critical to the business is to adopt continuous automation. Automation must be continuous because entity maps and baselines need to be updated continuously — everything needs to be automatically watched, analyzed, and adjusted 24x7. By automating manual-intensive, repetitive tasks, ITOps teams can always stay ahead of rapidly changing customer demands. As a result, they'll also have more time to focus on innovating the customer experience which is especially key in industries, such as retail, where business is taking place mainly online amid the shift to virtual.
Andi Grabner
DevOps Activist, Dynatrace

There's no question that the "new normal" will need to deliver more agile support for remote workers. And this is putting an increasing burden on ITOps teams. In fact, our recent research shows that for 63% of IT professionals, IT workloads have increased 37% since going remote. The best way to cope is to embrace solutions that empower employees to become more self-reliant and deliver hyper-automation. Technology that delivers hyper-automation will allow IT to scale and handle the additional challenges. AI, machine learning and automation bots that will self-heal devices, predict and\or proactively fix issues before they occur will dramatically alleviate IT Ops drain.
Rex McMillan
Principal Product Manager, Ivanti

Read Rex McMillan's recent blog on APMdigest: Hyper-Automation - IT's Path to Edge Self-Reliance

IT Ops teams should automate as much as possible. As remote work becomes more normalized, even after the pandemic, IT Ops becomes more difficult — endpoints are no longer easily accessible, yet keeping employees productive remains a priority. Automating necessary tasks, such as patching and fixing endpoint problems, enables employees to work at a high level and frees up time for other IT tasks.
Jeff Harrell
VP of Marketing, Adaptiva

Covid-19 has caused IT priorities to shift. ITOps must now focus on supporting remote workforces, dealing with Zoom, setting up at-home solutions, and so on. But while IT pressures may have changed, business pressures have not; revenue, market share, time to market, and all the traditional metrics of success remain the same. As a result, the need for automation in IT operations has never been greater. Automation helps IT focus on their new priorities while still accommodating for the agility the business demands. When IT can optimize as many processes as possible with automatic, policy-driven workflows, the need for manual intervention and monitoring is eliminated in many areas.
Jeff Kukowski
CEO, CloudBolt

IT automation will play a critical role in the new normal as teams continue to accommodate a dispersed workforce and manage unprecedented service desk pressure. For example, self-service and virtual agent technologies can help offset these workloads by helping to address common issues to boost productivity and free manual labor resources for more complicated issues.
Arun Balachandran
Sr. Marketing Manager, ManageEngine

SELF-SERVICE

Technologies that give the user the power to work more autonomously through self-service will also improve productivity and resilience in this new remote working normal.
Rex McMillan
Principal Product Manager, Ivanti

ITOps can create a catalog of the resources and services that developers need to be productive, and make them easily available with the click of a button. Not only is self-service powered by automation significantly more efficient, but it also reduces unnecessary expenses and cloud cost surges.
Jeff Kukowski
CEO, CloudBolt

THE HYBRID IT PROFESSIONAL

While no one is sure what the new normal will look like, one thing is certain — the world has been cast into the future with alarming speed and accelerated dependence on technology from an individual, enterprise and societal use case. To adapt, the lines between ITOps, Development and Security have to blur, giving rise to the multi-skilled hybrid IT Professional. In the spirit of Site Reliability Engineering, ITOps must adopt an engineering mindset, have a sound understanding of agile software development and groom basic coding skills. The hybrid IT Professional of the new normal enables the creation of Hybrid Product Teams that are multi-skilled, multi-disciplinary and have deep and broad skills. In an effort to work towards advancing the humans of IT through an understanding of the must-have skill sets, please participate in the 2021 Upskilling Survey.
Jayne Groll
CEO, DevOps Institute

Go to: How ITOps Can Adapt to the New Normal - Part 4

Share this

The Latest

February 25, 2021

Organizations use data to fuel their operations, make smart business decisions, improve customer relationships, and much more. Because so much value can be extracted from data its influence is generally positive, but it can also be detrimental to a business experiencing a serious disruption such as a cyberattack, insider threat, or storage platform-specific hack or bug ...

February 24, 2021

Previously siloed IT teams and technologies are converging as enterprises accelerate their modernization efforts in reaction to COVID-19, according to a study by LogicMonitor ...

February 23, 2021

You surf the internet, don't you? While all of us are at home due to Covid lock-down and accepting a new reality, the majority of the work is happening online. IT managers are looking for tools that can track the user digital experience. Executives are reading a report from Gartner or Forrester about some of the best networking monitoring solutions available on the market. Project managers are using Microsoft Teams online to communicate and ensure team members are meeting deliverables on time. Remote employees everywhere use OWA to check their office mails. No matter what, you can be quite sure that everyone is using their favorite browser and search engine for connecting online and accomplish tasks ...

February 22, 2021

With the right solutions, teams can move themselves out of the shadows of error resolution and into the light of innovation. Observability data, drawn from their systems and imbued with context from AI, lets teams automate the issues holding them back. Contextualized data and insights also give them the language to speak to the incremental, product-led approach and the direction to drive key innovations in customer experience improvement. Communicating value becomes a much easier proposition for DevOps practitioners — and they can take their seat at the company table as contributors to value ...

February 18, 2021

Prediction: Successful organizations will blur (or erase) the line between ITOps and DevOps. DevOps has to coexist with traditional IT operations ... So bring a little DevOps to every aspect of IT operations. You don't even have to call it DevOps ...

February 17, 2021

The use of unified communications and collaboration (UC&C) solutions has increased since the start of the pandemic, and this increased use has created challenges for IT teams, according to a survey commissioned by NETSCOUT SYSTEMS ...

February 16, 2021
The AI+ITOPS Podcast just hit the 10K + download mark early this month. Most people listen to entire episodes, and many engage with us by sending a note on LinkedIn, Twitter, a direct email asking questions, clarifications, strategy advice, product selection advice ...
February 11, 2021

Cloud-based innovations like microservices, containers and orchestration let developers code better, faster, but the underlying infrastructure becomes dynamic and ephemeral, and service-level interactions are hard to see. It’s a critical evolution, but the rapid change reduces visibility, predictability and control. Hence, observability ...

February 10, 2021

Companies love data. Aggregating data from multiple sources makes decision-making easier and brings a new depth of the conversation to business meetings. But all of this is at the management level. IT managers and administrators also search for data from multiple sources to ensure that the ecosystem works ...

February 09, 2021

The cost of poor software quality (CPSQ) in the US in 2020 was approximately $2.08 trillion, according to The Cost of Poor Software Quality In the US: A 2020 Report from the Consortium for Information & Software Quality (CISQ), co-sponsored by Synopsys. This includes poor software quality resulting from software failures, unsuccessful development projects, legacy system problems, technical debt and cybercrime enabled by exploitable weaknesses and vulnerabilities in software ...