What You Should Be Monitoring to Ensure Digital Performance - Part 2
October 30, 2018
Share this

APMdigest asked experts from across the IT industry for their opinions on what IT departments should be monitoring to ensure digital performance. Part 2 covers key performance metrics like availability and response time.

Start with What You Should Be Monitoring to Ensure Digital Performance - Part 1

AVAILABILITY

To ensure digital performance, availability is one of three key performance areas I always recommend monitoring. Your applications and networks must first be available to service users and customers. Otherwise, they're useful to no one.
Jean Tunis
Senior Consultant and Founder of RootPerformance

Monitoring the login page of an application with a synthetic transaction is an essential part of an Enterprise Monitoring strategy. Active monitoring is a good starting point to provide visibility on application availability especially when monitoring outside the Data Center. Synthetic Transactions can provide location-based availability and act as a barometer for measuring application performance.
Larry Dragich
Technology Executive and Founder of the APM Strategies Group on LinkedIn.

Read Larry Dragich's latest blog: Digital Intelligence - Why Traditional APM Tools Aren't Sufficient

Read Larry Dragich's new white paper: The Case for Converged Application & Infrastructure Performance Monitoring

INFRASTRUCTURE RISK

Understanding Infrastructure Risk is a key component of monitoring that most organizations miss. APM tools do a great job of tracking left-to-right performance across an application, and modern application designs ensure that no single component can cause a failure. Building an understanding of the risk inherent in the current IT infrastructure — below the application — is critical for stopping unexpected downtime and sudden capacity limits. You can do that by tracking links from between overlay and underlay networks, file systems to storage units, and hypervisor to server hardware — or you can use a unified monitoring tool do do it for you. Key buying decision — can you see the IT infrastructure risk for the specific components that your application relies on?
Kent Erickson
Alliance Strategist, Zenoss

THROUGHPUT

To ensure digital performance, throughput is one of three key performance areas that must be included. Applications and networks must be able to provide all the relevant data that is required to fulfill a specific request. Monitoring throughput ensures you know when your systems do not deliver all of the data that was requested, and you can act on it before the complaints come in.
Jean Tunis
Senior Consultant and Founder of RootPerformance

PAGE LOAD SPEED

Ultimately you want to be monitoring everything that impacts customer experience and conversion rates, but the most important thing is the page load speed. This drives more conversions than any other factor. And the key pages are those at the beginning of a user journey since the more time someone has invested in the process the less likely they are to abandon.
Antony Edwards
CTO, Eggplant

RESPONSE TIME

To ensure digital performance, response time is one of three key performance areas that must not be forgotten. Requests for specific information from users must be fulfilled with as much speed as possible. This is a common expectation of every IT system, so you should be monitoring them.
Jean Tunis
Senior Consultant and Founder of RootPerformance

Monitor application response from user to application (last mile) and application to the data (middle mile) to not only measure is the app up but of it is working.
Jeanne Morain
Author and Strategist, iSpeak Cloud

TRANSACTION UPTIME

A good starting point is to implement end-to-end performance monitoring with real transaction uptime to complement your APM tools.
Sven Hammar
Founder and CSO, Apica

TIME TO FIRST BYTE

Initial motivation in the user journey can be lost very quickly if for example the first time the user clicks on an advertisement or logs into an application is not performant. The appearance of performance is important; monitoring time to first byte (TTFB)can help ascertain the experience of what a user sees marching towards a minimum viable/viewable product (MVP) of the page or app before being loaded to completion. TTFB is a leading indicator on web performance to the end user and also is used by the leading search engines in factoring in page rank as the more performant pages get a higher rank.
Ravi Lachhman
Evangelist, AppDynamics

LOG EVENTS

If it has an IP address, it sends logs, and logs must be monitored to gain detailed insight on server performance, security, error messages or underlying issues.
Clayton Dukes
CEO, LogZilla

Logs have been around since the dawn of computing, but with constantly increasing threats, logs are more important than ever. Log events are one of the key data sources SIEM (Security Information and Event Management) solutions use for threat detection.
Otis Gospodnetić
Founder, Sematext

Read What You Should Be Monitoring to Ensure Digital Performance - Part 3, covering the development side.

Share this

The Latest

January 25, 2022

Most enterprise IT organizations struggle with network and cloud infrastructure configuration management and worry that their networks will fail configuration compliance audits. This issue is amplified as enterprise network engineers continue to take the "if it's not broke, don't fix it" approach to network infrastructure management ...

January 24, 2022

The shift to containers and microservices is a key component of the digital transformation and shift to an all encompassing digital experience that modern customers have grown to expect. But these seismic shifts have also presented a nearly impossible task for IT teams: achieve ceaseless innovation whilst maintaining an ever more complex infrastructure environment, one that tends to produce vast volumes of data. Oh and can you also ensure that these systems are continuously available? ...

January 20, 2022

As part of 2022 APM Predictions list, APMdigest asked industry experts to predict how Digital Transformation will evolve and impact business in 2022 ...

January 19, 2022

As part of APMdigest's list of 2022 predictions, industry experts offer thoughtful and insightful predictions on how Cloud will evolve and impact business in 2022 ...

January 18, 2022

As part of APMdigest's list of 2022 predictions, industry experts offer thoughtful and insightful predictions on how Network Performance Management (NPM) and related technologies will evolve and impact business in 2022 ...

January 13, 2022

Gartner highlighted 6 trends that infrastructure and operations (I&O) leaders must start preparing for in the next 12-18 months ...

January 11, 2022

Technology is now foundational to financial companies' operations with many institutions relying on tech to deliver critical services. As a result, uptime is essential to customer satisfaction and company success, and systems must be subject to continuous monitoring. But modern IT architectures are disparate, complex and interconnected, and the data is too voluminous for the human mind to handle. Enter AIOps ...

January 11, 2022

Having a variety of tools to choose from creates challenges in telemetry data collection. Organizations find themselves managing multiple libraries for logging, metrics, and traces, with each vendor having its own APIs, SDKs, agents, and collectors. An open source, community-driven approach to observability will gain steam in 2022 to remove unnecessary complications by tapping into the latest advancements in observability practice ...

January 10, 2022

These are the trends that will set up your engineers and developers to deliver amazing software that powers amazing digital experiences that fuel your organization's growth in 2022 — and beyond ...

January 06, 2022

In a world where digital services have become a critical part of how we go about our daily lives, the risk of undergoing an outage has become even more significant. Outages can range in severity and impact companies of every size — while outages from larger companies in the social media space or a cloud provider tend to receive a lot of coverage, application downtime from even the most targeted companies can disrupt users' personal and business operations ...